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14. Trouble Shooting
Problem
Cause Solutions
• Confirm that a Wi-Fi or Ethernet
Wired connected PC can access the
internet (i.e. can browse the web) using
the same network.
• Check that a DHCP server is available,
or that you have configured a static IP
address on the radio.
• Check that you firewall is not blocking
any outgoing ports. As a minimum the
radio needs access to UDP and TCP
ports 80,443 and 8008, DNS port 53.
Network down
Cannot connect to
Wi-Fi network
Router restricts
access to listed MAC
addresses
Obtain the MAC address from
Configuration > Information > Network
> Wi-FiMAC and add to the allowed
equipment list on your access point.
Note:TheradiohasseparateMAC
addressesforwiredandwireless
networks;
Insufficient Wi-Fi
signal strength
• Check distance to router; see if a
computer can connect to the network in
this location
• Optimize the distance of the router’s
location
Unknown encryption
method
Change encryption method on router.
The radio supports WEP, WPA, WPA2
Firewall preventing
access
Windows Media Player: varies —non-
Microsoft firewalls may require
configuration for UPnP.
If your radio can
connect to the
network
successfully, but
is unable to play
particular stations
• The station is not broadcasting at this
time of the day (remember it may be
located in a different time zone).
• The station has too many people trying
to attach to the radio station server and
the server capacity is not large enough.
• The station has reached the maximum
allowed number of simultaneous
listeners.
• The link on the radio is out of date. This
is updated automatically every day, so
the next time you turn on the link will be
recognised.
No DAB/FM reception
DAB/FM Radio
reception is poor
No sound
• Please carry out “Factory Reset” on the
radio and extend the antenna.
• Move the radio close to the window.
• Please check that the aerial is extended for
the maximum signal strength and
improved reception.
• Check that you do not have other electrical
equipment too close to your radio, causing
interference.
• Adjust the volume level of the external
powered speaker.
• Please check if the power of the external
powered speaker is switched on.
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