HW-M360
FULL MANUAL
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Thank you for purchasing this Samsung product.
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ENG - ii
SAFETY INFORMATION
SAFETY WARNINGS
TO REDUCE THE RISK OF ELECTRIC SHOCK, DO
NOT REMOVE THE COVER (OR BACK).
NO USER-SERVICEABLE PARTS ARE INSIDE.
REFER SERVICING TO QUALIFIED SERVICE
PERSONNEL.
CAUTION
RISK OF ELECTRIC SHOCK.
DO NOT OPEN.
This symbol indicates that high voltage
is present inside. It is dangerous to make
any kind of contact with any internal
part of this product.
This symbol indicates that this product
has included important literature
concerning operation and maintenance.
Class II product : This symbol indicates
that it does not require a safety
connection to electrical earth (ground).
AC voltage : This symbol indicates that
the rated voltage marked with the
symbol is AC voltage.
DC voltage : This symbol indicates that
the rated voltage marked with the
symbol is DC voltage.
Caution, Consult instructions for use :
This symbol instructs the user to consult
the user manual for further safety
related information.
WARNING
• To reduce the risk of re or electric shock, do
not expose this appliance to rain or moisture.
CAUTION
• TO PREVENT ELECTRIC SHOCK, MATCH WIDE
BLADE OF PLUG TO WIDE SLOT, FULLY
INSERT.
• This apparatus shall always be connected to a
AC outlet with a protective grounding
connection.
• To disconnect the apparatus from the mains,
the plug must be pulled out from the mains
socket, therefore the mains plug shall be
readily operable.
• Do not expose this apparatus to dripping or
splashing. Do not put objects lled with
liquids, such as vases on the apparatus.
• To turn this apparatus off completely, you
must pull the power plug out of the wall
socket. Consequently, the power plug must
be easily and readily accessible at all times.
Wiring the Main Power Supply
Plug (UK Only)
IMPORTANT NOTICE
The mains lead on this equipment is supplied with
a moulded plug incorporating a fuse. The value of
the fuse is indicated on the pin face of the plug
and if it requires replacing, a fuse approved to
BS1362 of the same rating must be used.
Never use the plug with the fuse cover removed.
If the cover is detachable and a replacement is
required, it must be of the same colour as the fuse
tted in the plug. Replacement covers are
available from your dealer. If the tted plug is not
suitable for the power points in your house or the
cable is not long enough to reach a power point,
you should obtain a suitable safety approved
extension lead or consult your dealer for assistance.
ENG - iii
However, if there is no alternative to cutting off the
plug, remove the fuse and then safely dispose of
the plug. Do not connect the plug to a mains
socket as there is a risk of shock hazard from the
bared exible cord. Never attempt to insert bare
wires directly into a mains socket. A plug and fuse
must be used at all times.
IMPORTANT
The wires in the mains lead are coloured in
accordance with the following code:– BLUE =
NEUTRAL BROWN = LIVE As these colours may not
correspond to the coloured markings identifying
the terminals in your plug, proceed as follows:– The
wire coloured BLUE must be connected to the
terminal marked with the letter N or coloured
BLUE or BLACK. The wire coloured BROWN must
be connected to the terminal marked with the
letter L or coloured BROWN or RED.
WARNING : DO NOT CONNECT EITHER WIRE TO
THE EARTH TERMINAL WHICH IS MARKED WITH
THE LETTER E OR BY THE EARTH SYMBOL ,
OR COLOURED GREEN OR GREEN AND YELLOW.
PRECAUTIONS
1. Ensure that the AC power supply in your
house complies with the power
requirements listed on the identication
sticker located on the back of your product.
Install your product horizontally, on a
suitable base (furniture), with enough space
around it for ventilation (7~10 cm). Make sure
the ventilation slots are not covered. Do not
place the unit on ampliers or other
equipment which may become hot. This unit
is designed for continuous use. To fully turn
off the unit, disconnect the AC plug from the
wall outlet. Unplug the unit if you intend to
leave it unused for a long period of time.
2. During thunderstorms, disconnect the AC
plug from the wall outlet. Voltage peaks due
to lightning could damage the unit.
3. Do not expose the unit to direct sunlight or
other heat sources. This could lead to
overheating and cause the unit to
malfunction.
4. Protect the product from moisture (i.e.
vases), and excess heat (e.g. a replace) or
equipment creating strong magnetic or
electric elds. Unplug the power cable from
the AC wall socket if the unit malfunctions.
Your product is not intended for industrial
use. It is for personal use only. Condensation
may occur if your product has been stored in
cold temperatures. If transporting the unit
during the winter, wait approximately
2 hours until the unit has reached room
temperature before using.
5. The battery used with this product contains
chemicals that are harmful to the
environment. Do not dispose of the battery
in the general household trash. Do not
expose the battery to excess heat, direct
sunlight, or re. Do not short circuit,
disassemble, or overheat the battery.
Danger of explosion if the battery is replaced
incorrectly. Replace only with the same or
equivalent type.
ENG - iv
CONTENTS
01 Checking the Components 2
Inserting Batteries before using the Remote Control (AA batteries X 2) ------------------------- 2
02 Product Overview 3
Front Panel / Right Side Panel of the Soundbar ------------------------- 3
Bottom Panel of the Soundbar ------------------------- 4
03 Connecting the Soundbar 5
Connecting Electrical Power
-------------------------
5
Connecting the Soundbar to the Subwoofer
-------------------------
6
– Automatic connection between the subwoofer and the Soundbar
-------------------------
6
– Manually connecting the subwoofer if automatic connection fails
-------------------------
7
04 Connecting to your TV 9
Method 1. Connecting with a Cable
-------------------------
9
– Connecting using an Optical Cable
-------------------------
9
Method 2. Connecting Wirelessly
-------------------------
10
– Connecting a TV via Bluetooth
-------------------------
10
ABOUT THIS MANUAL
The user manual has two parts: this simple paper USER MANUAL and a detailed FULL MANUAL you can
download.
USER MANUAL
See this manual for safety instructions, product installation,
components, connections, and product specications.
FULL MANUAL
You can access the customer support centre by scanning the
QR code. To see the manual on your PC or mobile device,
download the manual in document format from the website.
(http://www.samsung.com/support)
Design and specications are subject to change without prior notice.
ENG - v
05 Connecting an External Device 12
Connecting using an Optical or Analogue Audio (AUX) Cable
-------------------------
12
06 Connecting a USB 13
07 Connecting a Mobile Device 15
Connecting via Bluetooth
-------------------------
15
Using the Samsung Audio Remote App
-------------------------
18
– Installing the Samsung Audio Remote App
-------------------------
18
– Launching the Samsung Audio Remote App
-------------------------
18
08 Using the Remote Control 19
How to Use the Remote Control
-------------------------
19
Adjusting the Soundbar volume with a TV remote control ------------------------- 22
Using the Hidden Buttons
-------------------------
23
Output specications for the different sound effect modes
-------------------------
23
09 Installing the Wall Mount 24
Installation Precautions
-------------------------
24
Wallmount Components
-------------------------
24
Detaching the Soundbar from the Wall
-------------------------
27
10 Software Update 27
Updating Procedure
-------------------------
28
If UPDATE is not displayed
-------------------------
28
11 Troubleshooting 29
12 Licence 30
13 Open Source Licence Notice 30
14 Important Notes About Service 30
15 SpecicationsandGuide 31
Specications
-------------------------
31
ENG - 2
01 CHECKING THE COMPONENTS
Surround
VOL WOOFER
SOUNDBAR
SOUND
MODE
Bluetooth
POWER
Soundbar Main Unit Subwoofer Remote Control / Batteries
1 3
Power Cord (Subwoofer) AC/DC Adapter (Main Unit)
2
Connect the AC plug to the adapter
until you hear a “snapping” sound to
ensure they are securely fastened.
AC Plug
(Depending on the country and
model)
Do not detach the AC plug from the
adapter (it will not be removed once it
has been attached).
• The power connection steps are labelled (1, 2, 3). For more information about power
connections, see page 5.
• For Soundbar wall mounting components, see page 24.
• Micro USB to USB adapter Cable is sold separately. To purchase, contact a Samsung Service Centre
or Samsung Customer Care.
• Depending on the region, the AC plug may vary in appearance, or it may be supplied integrated with
the AC/DC adapter.
• The appearance of the accessories may differ slightly from the illustrations above.
Inserting Batteries before using the Remote Control (AA batteries X 2)
Slide the battery cover in the direction of the arrow until it is completely removed. Insert 2 AA batteries
(1.5V) oriented so that their polarity is correct. Slide the battery cover back into position.
ENG - 3
02
PRODUCT OVERVIEW
Front Panel / Right Side Panel of the Soundbar
Right Side of the Soundbar
Position the product so that the
SAMSUNG logo is located on the top.
Display
Displays the product’s status and current mode.
+/- (Volume) Button
Adjusts the volume.
• When adjusted, the volume level appears on the Soundbar’s front display.
(Power) Button
Turns the power on and off.
(Source) Button
Selects the source input mode.
Input mode Display
Optical Digital input D.IN
AUX input AUX
BLUETOOTH mode BT
USB mode USB
• To turn on “BT PAIRING” mode, change the source to “BT” mode, and then press and hold the
(Source) button for more than 5 seconds.
•
When you plug in the AC cord, the power button will begin working in 4 to 6 seconds.
•
When you turn on this unit, there will be a 4 to 5 second delay before it produces sound.
•
If you want to enjoy sound only from the Soundbar, you must turn off the TV’s speakers in the Audio
Setup menu of your TV. Refer to the owner’s manual supplied with your TV.
ENG - 4
Bottom Panel of the Soundbar
USB (5V 0.5A)
AUX IN
DIGITAL AUDIO IN
(OPTICAL)
DC 19V
DIGITAL AUDIO IN
(OPTICAL)
USB (5V 0.5A)
AUX IN
DC 19V
DIGITAL AUDIO IN (OPTICAL)
Connect to the digital (optical) output of an external device.
USB (5V 0.5A)
Connect a USB device here to play music les on the USB device through the Soundbar.
AUX IN
Connect to the Analogue output of an external device.
DC 19V (Power Supply In)
Connect the AC/DC power adapter.
• When disconnecting the power cable of the AC/DC power adaptor from a wall outlet, pull the plug.
Do not pull the cable.
• Do not connect this unit or other components to an AC outlet until all connections between
components are complete.
ENG - 5
03 CONNECTING THE SOUNDBAR
Connecting Electrical Power
Use the power components (1, 2, 3) to connect the units to electrical outlets in the following order:
1.) Subwoofer 2.) Soundbar Main Unit. See the illustrations below.
• For more information about the required electrical power and power consumption, refer to the
label attached to the product. (Label : Bottom of the Soundbar Main Unit)
ID SET
POWER
POWER
Rear of Subwoofer
1 Power Cord
Connecting
Electrical Power
DC 19V
DC 19V
Bottom of the
Soundbar Main Unit
DC 19V
(Power Jack)
3 AC/DC Adapter
2 AC Plug
ENG - 6
Connecting the Soundbar to the Subwoofer
When the subwoofer is connected, you can enjoy rich bass sound.
Automatic connection between the subwoofer and the Soundbar
When you turn the power on after connecting the power cables to the Soundbar and subwoofer, the
subwoofer is automatically connected to the Soundbar.
• When auto pairing is complete, the blue indicators at the top of the subwoofer turn on.
LED Indicator Lights on the Top of Subwoofer
LED Status Description Resolution
Blue
On
Successfully connected
(normal operation)
-
Blinking Recovering the connection
Check if the power cable to the main
Soundbar unit is connected properly or
wait for a while. (If blinking persists, try
manually connecting the subwoofer.
See page 7.)
Red On
Standby (with the Soundbar
main unit turned off)
Check if the power cable to the main
Soundbar unit is connected properly.
Connection failed
Connect again. See the instructions for
manual connection on page 7.
Red and
blue
Blinking Malfunction
See the contact information for the
Samsung Service Centre in the manual.
ENG - 7
Manually connecting the subwoofer if automatic connection fails
Check before performing the manual connection
• Check whether the power cables for the Soundbar and subwoofer are connected properly.
• Make sure that the Soundbar is turned on.
1. Press and hold ID SET on the rear of the subwoofer for at least 5 seconds.
The red indicator on the top of the subwoofer turns off and the blue indicator blinks.
ID SET
POWER
ID SET
5 Sec
Rear of the Subwoofer Top of the Subwoofer
2. Turn off the Soundbar.
3. Press and hold the VOL button on the remote control for at least 5 seconds with the Soundbar
turned off (OFF).
4. The ID SET message appears on the display of the Soundbar for 1.3 seconds, and then disappear.
Surround
SOUND
MODE
Bluetooth
POWER
VOL
WOOFER
SOUNDBAR
5 Sec
ID SET
5. When the blue indicator on the subwoofer blinks, turn on the Soundbar’s power by pressing
(Power) button on the right side of the main unit or on the remote control.
6. When the connection is successfully established, the blue indicator on the top of the subwoofer
stops blinking and glows continuously.
• If the connection process fails, the blue indicator will ash continuously. Go to Step 1 and start again.
NOTES
• Do not connect the power cord of this product or your TV to a wall outlet until all connections
between components are complete.
• Before moving or installing this product, be sure to turn off the power and disconnect the power
cord.
ENG - 8
• If the main unit is powered off, the wireless subwoofer will go into stand-by mode and the
STANDBY LED on the top will be Red after blinking Blue several times.
• If you use a device that uses the same frequency (5.8GHz) as the Soundbar near the Soundbar,
interference may cause some sound interruption.
• The maximum transmission distance of the wireless signal of the main unit is about 10 meters, but
may vary depending on your operating environment. If a steel-concrete or metallic wall is between
the main unit and the wireless subwoofer the system may not operate at all, because the wireless
signal cannot penetrate metal.
PRECAUTIONS
• Wireless receiving antennas are built into the wireless subwoofer. Keep the units away from water
and moisture.
• For optimal listening performance, make sure that the area around the wireless subwoofer and
Wireless Receiver Module (Sold separately) location is clear of any obstructions.
Expand to true wireless surround sound by connecting the Samsung Wireless Rear Speaker
Kit (SWA-8500S) to your Soundbar (Sold separately). For more information, see the
Samsung Wireless Rear Speaker Kit manual.
ENG - 9
04 CONNECTING TO YOUR TV
Hear TV sound from your Soundbar through wired or wireless connections.
• When the Soundbar is connected to a selected Samsung TVs, the Soundbar can be controlled using
the TV’s remote control.
– When using optical cable, this feature can be supported by 2017 Samsung Smart TVs that
support Bluetooth.
– This function also allows you to use the TV menu to adjust the sound eld and various settings
as well as the volume and mute.
Method 1. Connecting with a Cable
Connecting using an Optical Cable
DIGITAL AUDIO IN
(OPTICAL)
USB (5V 0.5A)
AUX IN
OPTICAL OUT
Optical Cable
(not supplied)
Bottom of the Soundbar
D.IN
Right Side of the Soundbar
1. Connect the DIGITAL AUDIO IN (OPTICAL) jack on the Soundbar to the OPTICAL OUT jack of the TV
with a digital optical cable (not supplied).
2. Press the (Source) button on the right side panel or remote control, and then select mode
“D.IN”.
• When the Soundbar is connected to a Samsung smart TV released in 2017 or later, the
Bluetooth POWER function automatically turns on to enable the Soundbar to be controlled with
the TV remote control. (See page 21 for details on Bluetooth POWER.)
ENG - 10
Auto Power Link
Auto Power Link automatically turns on the Soundbar when the TV is turned on.
1. Connect the Soundbar and a TV with a digital optical cable (not supplied).
2. Press the (Source) button on the right side panel or on the remote control, and then select
“D.IN”.
3. Press the Left button on the remote control for 5 seconds to turn Auto Power
Link on or off.
• Auto Power Link is set to ON by default.
(To turn off this function, turn off Auto Power using the Soundbar.)
• Depending on the connected device, Auto Power Link may not function.
• This function is only available in the “D.IN” mode.
Method 2. Connecting Wirelessly
Connecting a TV via Bluetooth
When a TV is connected using Bluetooth, you can hear stereo sound without the hassle of cabling.
• Only one TV can be connected at a time.
The initial connection
1. Press the (Source) button on the right side panel or on the remote control, and then select
“BT”.
2. Change “BT” to “BT PAIRING”.
• If “BT READY” appears, press and hold the (Source) button on the right side panel of the
Soundbar or on the remote control for more than 5 seconds to display “BT PAIRING”.
3. Select Bluetooth mode on the TV. (For more information, see the TV’s manual.)
4. Select “[AV] Samsung Soundbar Mxxx M-Series” from the list on TV’s screen.
An available Soundbar is indicated with “Need Pairing” or “Paired” on the TV Bluetooth device list.
To connect to the Soundbar, select the message and establish a connection.
• When the TV is connected, [TV Name] → “BT” appears on the Soundbar’s front display.
5. You can now hear TV sound from the Soundbar.
ENG - 11
If the device fails to connect
• If the previously connected Soundbar listing (e.g. “[AV] Samsung Soundbar Mxxx M-Series”)
appears in the list, delete it.
• In “BT” mode, press and hold the (Source) button for more than 5 seconds on the right side
panel of the Soundbar or on the remote control to switch to “BT PAIRING” mode.
Then, select “[AV] Samsung Soundbar Mxxx M-Series” from the TV’s search list.
What are the BT READY and BT PAIRING statuses?
• BT READY : In this mode, you can search for previously connected TVs or connect to the Soundbar
from a previously connected mobile device.
• BT PAIRING : In this mode, you can connect to a new device. (While in “BT” mode, press and hold the
(Source) button for more than 5 seconds on the right side of the Soundbar or on the remote
control.)
NOTES
• If asked for a PIN code when connecting a Bluetooth device, enter <0000>.
• In Bluetooth connection mode, the Bluetooth connection will be lost if the distance between the
Soundbar and the Bluetooth device exceeds 10 meters.
• The Soundbar automatically turns off after 5 minutes in the Ready state.
• The Soundbar may not perform Bluetooth search or connection correctly under the following
circumstances:
– If there is a strong electrical eld around the Soundbar.
– If several Bluetooth devices are simultaneously paired with the Soundbar.
– If the Bluetooth device is turned off, not in place, or malfunctions.
• Electronic devices may cause radio interference. Devices that generate electromagnetic waves
must be kept away from the Soundbar main unit - e.g., microwaves, wireless LAN devices, etc.
Disconnecting the Soundbar from the TV
Press the (Source) button on the right side panel or on the remote control and switch to any mode
but “BT”.
• Disconnecting takes time because the TV must receive a response from the Soundbar.
(The time required may differ, depending on the TV model.)
• To cancel automatic Bluetooth connection between the Soundbar and TV, press the
p (Play/Pause) button on the remote control for 5 seconds in “BT READY” status. (Toggle On → Off)
ENG - 12
05 CONNECTING AN EXTERNAL DEVICE
Connect to an external device via a wired or wireless network to play the external device’s sound
through the Soundbar.
Connecting using an Optical or Analogue Audio (AUX) Cable
DIGITAL AUDIO IN
(OPTICAL)
USB (5V 0.5A)
AUX IN
OPTICAL OUT
- AUDIO -
R L
Optical Cable
(not supplied)
Audio (AUX) Cable
(not supplied)
Bottom of the Soundbar
BD / DVD player / Set-top box /
Game console
Right Side of the Soundbar
1 Optical Cable
X Connect DIGITAL AUDIO IN (OPTICAL) on the main unit to the OPTICAL OUT jack of the Source
Device using a digital optical cable (not supplied).
Y Select “D.IN” mode by pressing the (Source) button on the right side panel or on the remote
control.
2 Audio (AUX) Cable
X Connect AUX IN (Audio) on the main unit to the AUDIO OUT jack of the Source Device using an
audio cable.
Y Select “AUX” mode by pressing (Source) button on the right side panel or on the remote
control.
ENG - 13
06 CONNECTING A USB
You can play music les located on USB storage devices through the Soundbar.
Display
USB port
USB (5V 0.5A)
AUX IN
DIGITAL AUDIO IN
(OPTICAL)
DC 19V
USB (5V 0.5A)
Micro USB to
USB adapter Cable
(not supplied)
USB
1. Connect a Micro USB to USB adapter cable with a male USB 2.0 Micro USB plug (Type B) on one
end and a standard female 2.0 USB jack (Type A) on the other end to the micro USB jack on your
Soundbar.
• Micro USB to USB adapter Cable is sold separately. To purchase, contact a Samsung Service
Centre or Samsung Customer Care.
2. Connect your USB device to the female end of the adapter cable.
3. Press the (Source) button on the right side panel or on the remote control, and then select
“USB”.
4. “USB” appears in the display screen.
5. Play music les from the USB storage device through the Soundbar.
• The Soundbar automatically turns off (Auto Power Off) if no USB device has been connected for
more than 5 minutes.
ENG - 14
File Format Type Compatibility list
Extension Codec Sampling Rate Bit Rate
*.mp3 MPEG 1 Layer2 16KHz ~ 48KHz 80kbps~320kbps
MPEG 1 Layer3 16KHz ~ 48KHz 80kbps~320kbps
MPEG 2 Layer3 16KHz ~ 48KHz 80kbps~320kbps
MPEG 2.5 Layer3 16KHz ~ 48KHz 80kbps~320kbps
*.wma Wave_Format_MSAudio1 16KHz ~ 48KHz 56kbps~128kbps
Wave_Format_MSAudio2 16KHz ~ 48KHz 56kbps~128kbps
*.aac AAC 16KHz ~ 96KHz 48kbps~320kbps
A AC- LC 16KHz ~ 96KHz
128kbps~192kbps
5.1ch 320kbps
HE-AAC 24KHz ~ 96KHz
48kbps~64kbps
5.1ch 160kbps
*.wav - 16KHz ~ 48KHz up to 3000kbps
*.ogg OGG 1.1.0 16KHz ~ 48KHz 50kbps~500kbps
*.ac FLAC 1.1.0, FLAC 1.2.1 16KHz ~ 96KHz up to 3000kbps
• If there are too many folders and les stored on the USB device, it may take the Soundbar some
time to access and play les.
ENG - 15
07 CONNECTING A MOBILE DEVICE
Connecting via Bluetooth
When a mobile device is connected using Bluetooth, you can hear stereo sound without the hassle of
cabling.
• You cannot connect more than one Bluetooth device at a time.
Bluetooth device
The initial connection
1. Press the (Source) button on the right side panel or on the remote control, and then select
“BT”.
2. Change “BT” to “BT PAIRING”.
• If “BT READY” appears, press and hold the (Source) button on the right side panel of the
Soundbar or on the remote control for more than 5 seconds to display “BT PAIRING”.
3. Select “[AV] Samsung Soundbar Mxxx M-Series” from the list.
• When a Soundbar is connected to the Bluetooth device, [Bluetooth Device Name] → “BT”
appears in the front display.
4. Play music les from the device, connected via Bluetooth, through the Soundbar.
If the device fails to connect
• If the previously connected Soundbar listing (e.g. “[AV] Samsung Soundbar Mxxx M-Series”)
appears in the list, delete it.
• In “BT” mode, press and hold the (Source) button for more than 5 seconds on the right side
panel of the Soundbar or on the remote control to switch to “BT PAIRING” mode.
Then, select “[AV] Samsung Soundbar Mxxx M-Series” from the Bluetooth device search list.
ENG - 16
What are the BT READY and BT PAIRING statuses?
• BT READY : In this mode, you can search for previously connected TVs or connect to the Soundbar
from a previously connected mobile device.
• BT PAIRING : In this mode, you can connect to a new device. (While in “BT” mode, press and hold the
(Source) button for more than 5 seconds on the right side of the Soundbar or on the remote
control.)
NOTES
• If asked for a PIN code when connecting a Bluetooth device, enter <0000>.
• In Bluetooth connection mode, the Bluetooth connection will be lost if the distance between the
Soundbar and the Bluetooth device exceeds 10 meters.
• The Soundbar automatically turns off after 5 minutes in the Ready state.
• The Soundbar may not perform Bluetooth search or connection correctly under the following
circumstances:
– If there is a strong electrical eld around the Soundbar.
– If several Bluetooth devices are simultaneously paired with the Soundbar.
– If the Bluetooth device is turned off, not in place, or malfunctions.
• Electronic devices may cause radio interference. Devices that generate electromagnetic waves
must be kept away from the Soundbar main unit - e.g., microwaves, wireless LAN devices, etc.
• The Soundbar supports SBC data (44.1kHz, 48kHz).
• Connect only to a Bluetooth device that supports the A2DP (AV) function.
• You cannot connect the Soundbar to a Bluetooth device that supports only the HF (Hands Free)
function.
• Once you have paired the Soundbar to a Bluetooth device, selecting “[AV] Samsung Soundbar
Mxxx M-Series” from the device’s scanned devices list will automatically change the Soundbar to
“BT” mode.
– Available only if the Soundbar is listed among the Bluetooth device’s paired devices.
(The Bluetooth device and the Soundbar must have been previously paired at least once.)
• The Soundbar will appear in the Bluetooth device’s searched devices list only when the Soundbar is
displaying “BT READY”.
• Soundbar cannot be paired to another Bluetooth device, while using the Bluetooth function.
Bluetooth POWER On (Bluetooth POWER)
If a previously paired Bluetooth device tries to pair with the Soundbar when the Bluetooth POWER On
function is on and the Soundbar is turned off, the Soundbar turns on automatically.
1. Press the Bluetooth POWER button on the remote while the Soundbar is turned on.
2. “ON-BLUETOOTH POWER” appears on the Soundbar’s display.
ENG - 17
Disconnecting the Bluetooth device from a Soundbar
You can disconnect a Bluetooth device from the Soundbar. For instructions, see the Bluetooth device’s
user manual.
• The Soundbar will be disconnected.
• When the Soundbar is disconnected from the Bluetooth device, the Soundbar will display
“BT DISCONNECTED” on the front display.
Disconnecting the Soundbar from the Bluetooth device
Press the (Source) button on the right side panel or on the remote control, and then change to any
mode except “BT”.
• Disconnecting takes time because the Bluetooth device must receive a response from the
Soundbar. (Disconnection time may differ, depending on the Bluetooth device)
• When the Soundbar is disconnected from the Bluetooth device, the Soundbar will display
“BT DISCONNECTED” on the front display.
NOTES
• In Bluetooth connection mode, the Bluetooth connection will be lost if the distance between the
Soundbar and the Bluetooth device exceeds 10 meters.
• The Soundbar automatically turns off after 5 minutes in the Ready state.
More About Bluetooth
Bluetooth is a technology that enables Bluetooth-compliant devices to interconnect easily with each
other using a short wireless connection.
• A Bluetooth device may cause noise or malfunction, depending on usage, if:
– A part of your body is in contact with the receiving/transmitting system of the Bluetooth
device or the Soundbar.
– It is subject to electrical variation from obstructions caused by a wall, corner, or ofce partition.
– It is exposed to electrical interference from same frequency-band devices including medical
equipment, microwave ovens, and wireless LANs.
• Pair the Soundbar with the Bluetooth device while they are close together.
• The further the distance between the Soundbar and Bluetooth device, the worse the quality is.
If the distance exceeds the Bluetooth operational range, the connection is lost.
• In poor reception areas, the Bluetooth connection may not work properly.
• The Bluetooth connection only works when it is close to the unit. The connection will be
automatically cut off if the Bluetooth device is out of range. Even within range, the sound quality
may be degraded by obstacles such as walls or doors.
• This wireless device may cause electric interference during its operation.
ENG - 18
Using the Samsung Audio Remote App
Installing the Samsung Audio Remote App
To control the Soundbar with your smart device and the Samsung Audio Remote app, download the
Samsung Audio Remote app from the Google Play store.
Market search : Samsung Audio Remote
Launching the Samsung Audio Remote App
To launch and use the Samsung Audio Remote app, touch the Audio Remote icon on your smart device,
and then follow the directions on the screen.
Audio Remote
• The Samsung Audio Remote app is only compatible with Android mobile phones and mobile devices
running Android OS 3.0 or later.
ENG - 19
08 USING THE REMOTE CONTROL
How to Use the Remote Control
Surround
VOL WOOFER
SOUNDBAR
SOUND
MODE
Bluetooth
POWER
Power
Surround
VOL WOOFER
SOUND
MODE
Bluetooth
POWER
Turns the Soundbar on and off.
Sound Control
Surround
VOL WOOFER
SOUND
MODE
Bluetooth
POWER
You can select from TREBLE, BASS, or AUDIO
SYNC.
• To control the volume of the treble or bass
sound, select TREBLE or BASS in Sound
Settings, and then adjust the volume
between -6~+6 by using the Up/Down
buttons.
• Press and hold the (Sound Control)
button for about 5 seconds to adjust the
sound for each frequency band. 150Hz,
300Hz, 600Hz, 1.2KHz, 2.5KHz, 5KHz, and
10KHz are selectable (Left/Right) and each
can be adjusted to a setting between
-6 ~ +6 (Up/Down).
• If the video and audio between the TV and
your Soundbar are not synchronised, select
AUDIO SYNC in Sound Settings, and then
set audio delay between 0~300 milliseconds
by using the Up/Down buttons. (Except
“USB” mode)
• Audio Sync is only supported in some
functions.
Surround
Surround
VOL WOOFER
SOUND
MODE
Bluetooth
POWER
The Surround Sound function adds depth and a sense of space to sound.
Each time you press this button, ON and OFF alternate.
• ON : Play sound over all the speakers.
• OFF : You can hear the sound of the original source channel from several speakers.
ENG - 20
SOUND MODE
Surround
VOL WOOFER
SOUND
MODE
Bluetooth
POWER
You can select the desired sound effect by choosing STANDARD, MUSIC, CLEAR VOICE,
SPORTS, or MOVIE.
Select the “STANDARD” mode if you want to enjoy the original sound.
• DRC (Dynamic Range Control)
Lets you apply dynamic range control to Dolby Digital tracks. If you press and hold the
SOUND MODE button while in standby mode, DRC (Dynamic Range Control) turns on
or off. With the DRC turned on, loud sound is reduced. (The sound may be distorted.)
Surround
VOL WOOFER
SOUND
MODE
Bluetooth
POWER
Source
Press to select a source connected to the Soundbar.
• BT PAIRING mode
To turn on “BT PAIRING” mode in “BT” mode, press and hold the (Source) button
for more than 5 seconds. See page 15 for details.
• Auto Power Down Function
The unit turns off automatically in the following situations.
– D.IN / BT / USB Mode : If there is no audio signal for 5 minutes.
– AUX Mode :
– If the Audio (AUX) Cable is disconnected for 5 minutes.
– If there is no KEY input for 8 hours when the Audio (AUX) Cable is connected.
(Auto Power Down function can be turned off only in that case.)
– To turn off Auto Power Down function, while in “AUX” mode, press and hold the
p button for 5 seconds. “ON-AUTO POWER DOWN” / “OFF-AUTO POWER
DOWN” appears on the display.
Play / Pause
Surround
VOL WOOFER
SOUND
MODE
Bluetooth
POWER
Press the p button to pause a music le temporarily.
If you press the button again, the music le plays.
ENG - 21
Surround
VOL WOOFER
SOUND
MODE
Bluetooth
POWER
Up/Down/
Left/Right
Press the indicated areas to select Up/Down/Left/Right.
Press Up/Down/Left/Right on the button to select or set functions.
• Repeat
To use the Repeat function in “USB” mode, press the Up button.
• Music Skip
Press the Right button to select the next music le. Press the Left button to select
the previous music le.
• Auto Power Link
You can turn Auto Power Link on or off.
Auto Power Link is controlled by the Right and Left buttons respectively.
– Auto Power Link : If the Soundbar is connected to your TV through a digital
optical cable, the Soundbar can automatically turn on when you turn on your TV.
Press and hold the Left button for 5 seconds to toggle Auto Power Link ON and
OFF.
– Auto Power Link is set to ON by default.
Surround
VOL WOOFER
SOUND
MODE
Bluetooth
POWER
Bluetooth
POWER
Press to turn the Bluetooth POWER or volume restriction function on and off.
• Bluetooth POWER function : If the Soundbar is in standby mode and the Bluetooth
POWER function is On, when you turn on a previously connected Bluetooth device,
the Soundbar automatically turns on and connects via Bluetooth to the device.
– When the Bluetooth POWER function is on, “ON-BLUETOOTH POWER” appears
on the Soundbar display. To turn off the Bluetooth POWER function, press the
Bluetooth POWER button once. Then “OFF-BLUETOOTH POWER” appears on
the front display.
– If the “D.IN” mode is on and the Soundbar is connected to a Samsung smart TV
released in 2017 or later, the Soundbar can be controlled with the TV remote
control.
In this mode, you cannot turn off Bluetooth POWER.
• Volume restriction function : Because it may damage hearing when the power is
turned on at high volumes, it adjusts the volume to 20 when the set volume is higher
than 20.
– The default value for Volume restriction is off. The set volume is maintained
even when the power is turned off.
– To change the setting, press the Bluetooth POWER button on the remote
control for 5 seconds. With the volume restriction off, “V FREE” appears on the
front display and with the function on, “V LOCK” appears.
ENG - 22
Surround
VOL WOOFER
SOUND
MODE
Bluetooth
POWER
WOOFER
Surround
SOUND
MODE
Bluetooth
POWER
VOL
WOOFER
SOUNDBAR
Surround
SOUND
MODE
Bluetooth
POWER
VOL
WOOFER
SOUNDBAR
Surround
SOUND
MODE
Bluetooth
POWER
VOL
WOOFER
SOUNDBAR
Surround
SOUND
MODE
Bluetooth
POWER
VOL
WOOFER
SOUNDBAR
Push the button up or down to adjust the volume of the subwoofer to -12 or -6 to +6.
Pressing the button reverts the subwoofer volume to level 0.
Surround
VOL WOOFER
SOUND
MODE
Bluetooth
POWER
VOL
Surround
SOUND
MODE
Bluetooth
POWER
VOL
WOOFER
SOUNDBAR
Surround
SOUND
MODE
Bluetooth
POWER
VOL
WOOFER
SOUNDBAR
Surround
SOUND
MODE
Bluetooth
POWER
VOL
WOOFER
SOUNDBAR
Surround
SOUND
MODE
Bluetooth
POWER
VOL
WOOFER
SOUNDBAR
Push the button up or down to adjust the volume.
• Mute
Press the VOL button to mute the sound. Press it again to unmute the sound.
Adjusting the Soundbar volume with a TV remote control
Use the TV menu to set the TV speaker on a Samsung TV to external speakers.
(For more information, see the TV’s user manual.)
• After installing the Soundbar, you can adjust the Soundbar’s volume using the IR remote control
that came with a Samsung TV. (If you do not want to use this function, when the Soundbar is on,
press and hold the Surround button for 5 seconds. “OFF-TV REMOTE” appears in the Soundbar’s
display and the function turns off.)
To adjust the volume using only the Samsung TV remote control, press and hold the Surround
button for more than 5 seconds until “SAMSUNG-TV REMOTE” appears in the Soundbar display.
– Each time the Surround button is held for 5 seconds, the mode switches in the following order:
“SAMSUNG-TV REMOTE” (Default mode) → “OFF-TV REMOTE” → “ALL-TV REMOTE”.
• To adjust the Soundbar volume with the remote control that came with a TV made by a third party
manufacturer, turn the Soundbar on, press and hold the Surround button for 5 seconds
(“OFF-TV REMOTE” appears on the Soundbar’s display), release the Surround button, and then
press and hold the Surround button again for more than 5 seconds. (“ALL-TV REMOTE” appears on
the Soundbar’s display.)
– This function may not be available, depending on the remote control.
– Manufacturers supporting this function:
VIZIO, LG, Sony, Sharp, PHILIPS, PANASONIC, TOSHIBA, GRUNDIG, Hisense, RCA
ENG - 23
Using the Hidden Buttons
Hidden Button
Reference page
Remote Control Button Function
Surround TV remote control On/Off page 22
(Source)
BT Paring
page 15
p (Play / Pause)
Auto Power Down On/Off (AUX mode) page 20
Initialise (Standby)
page 28
VOL
ID SET (Standby)
page 7
Left Auto Power Link ON/OFF page 10
(Sound Control)
7 Band EQ
page 19
SOUND MODE DRC ON/OFF (Standby) page 20
Bluetooth POWER
Volume restriction On/Off page 21
Outputspecicationsforthedifferentsoundeffectmodes
Effect Input
Output
Except Wireless Rear
Speaker Kit
Include Wireless Rear
Speaker Kit
Surround
Surround
VOL WOOFER
SOUND
MODE
Bluetooth
POWER
ON
2.0 ch
2.1 ch 4.1 ch
5.1 ch 2.1 ch 4.1 ch
SOUND MODE
Surround
VOL WOOFER
SOUND
MODE
Bluetooth
POWER
STANDARD
2.0 ch
2.1 ch 4.1 ch
5.1 ch 2.1 ch 4.1 ch
MUSIC
2.0 ch
2.1 ch 4.1 ch
5.1 ch 2.1 ch 4.1 ch
CLEAR VOICE
2.0 ch
2.1 ch 4.1 ch
5.1 ch 2.1 ch 4.1 ch
SPORTS
2.0 ch
2.1 ch 4.1 ch
5.1 ch 2.1 ch 4.1 ch
MOVIE
2.0 ch
2.1 ch 4.1 ch
5.1 ch 2.1 ch 4.1 ch
• Samsung Wireless Rear Speaker Kit can be purchased separately. To purchase a Kit, contact the
vendor you purchased the Soundbar from.
ENG - 24
09 INSTALLING THE WALL MOUNT
Installation Precautions
• Install on a vertical wall only.
• Do not install in a place with high temperature or humidity.
• Verify whether the wall is strong enough to support the product’s weight. If not, reinforce the wall
or choose another installation point.
• Purchase and use the xing screws or anchors appropriate for the kind of wall you have (plaster
board, iron board, wood, etc.). If possible, x the support screws into wall studs.
• Purchase wall mounting screws according to the type and thickness of the wall you want to mount
the Soundbar on.
– Diameter: M5
– Length: 35 mm or longer recommended.
• Connect cables from the unit to external devices before you install the Soundbar on the wall.
• Make sure the unit is turned off and unplugged before you install it. Otherwise, it may cause an
electric shock.
Wallmount Components
Wall Mount Guide
Holder-Screw (2 EA) Screw (2EA) Bracket-Wall Mount L Bracket-Wall Mount R
ENG - 25
1. Place the Wall Mount Guide against the wall
surface.
• The Wall Mount Guide must be level.
• If your TV is mounted on the wall, install
the Soundbar at least 5 cm below the TV.
5 cm or more
2. Align the Paper Template’s Centre Line with
the centre of your TV (if you are mounting
the Soundbar below your TV), and then x
the Wall Mount Guide to the wall using tape.
• If you are not mounting below a TV, place
the Centre Line in the centre of the
installation area.
Centre Line
3. Push a pen tip or sharpened pencil tip
through the centre of the B-TYPE images on
each end of the Guide to mark the holes for
the supporting screws, and then remove the
Wall Mount Guide.
4. Using an appropriately sized drill bit, drill a
hole in the wall at each marking.
• If the markings do not correspond to the
positions of studs, make sure you insert
appropriate anchors or mollies into the
holes before you insert the support
screws. If you use anchors or mollies,
make sure the holes you drill are large
enough for the anchors or mollies you
use.
5. Push a screw (not supplied) through each
Holder-Screw, and then screw each screw
rmly into a support screw hole.
ENG - 26
6. Use the two Screws (M4 x L12) to attach both
Bracket-Wall Mount L and R to the
Soundbar’s bottom.
For a proper t, make sure to align the
bumps on the Soundbar to the holes on the
brackets.
• When assembling, make sure the hanger
part of the Bracket-Wall Mounts are
located behind the rear of the Soundbar.
Rear of Soundbar
Right end of Soundbar
• The left and right mounts are different
shapes. Make sure to position them
correctly.
Wall Mount R Wall Mount L
7. Install the Soundbar with the attached
Bracket-Wall Mounts by hanging the
Bracket-Wall Mounts on the Holder-Screws
on the wall.
• Slightly tilt the Soundbar to insert both
Holder-Screw heads into Bracket-Wall
Mount holes. Push the Soundbar in the
direction of the arrow to make sure both sides
are rmly xed.
ENG - 27
Detaching the Soundbar from
the Wall
1. To separate the Soundbar from the wall
mount, push it in the direction of arrow, tilt it
up slightly, and then pull it away from the
wall as shown.
• Do not hang onto the installed unit and avoid
striking or dropping the unit.
• Secure the unit rmly to the wall so that it
does not fall off. If the unit falls off, it may
cause an injury or damage the product.
• When the unit is installed on a wall, please
make sure that children do not pull any of the
connecting cables, as this may cause it to fall.
• For the optimal performance of a wall mount
installation, install the speaker system at
least 5 cm below the TV, if the TV is mounted
on the wall.
• For your safety, if you do not mount the unit
on the wall, install it on a secure, at surface
where it is unlikely to fall.
10 SOFTWARE
UPDATE
Samsung may offer updates for the Soundbar’s
systemrmwareinthefuture.
USB port
USB (5V 0.5A)
AUX IN
DIGITAL AUDIO IN
(OPTICAL)
DC 19V
USB (5V 0.5A)
Micro USB to
USB adapter Cable
(not supplied)
If an update is offered, you can update the
rmware by connecting a USB device with the
rmware update stored on it to the USB port on
your Soundbar.
For more information about how to download
update les, go to the Samsung Electronics
website at (www.samsung.com
Support).
Then, enter or select the model of your Soundbar,
select Software & Apps, and then Downloads.
The option name can vary.
ENG - 28
Updating Procedure
1. Connect a Micro USB to USB adapter cable
with a male USB 2.0 Micro USB plug (Type B)
on one end and a standard female 2.0 USB
jack (Type A) on the other end to the micro
USB jack on your Soundbar.
• The Micro USB to USB adapter cable is
sold separately. To purchase, contact a
Samsung Service Centre or Samsung
Customer Care.
2. Follow the steps below to download the
product software:
Go to the Samsung website at
(samsung.com)
search for the model name
- select the customer support option (the
option name is subject to change)
3. Save the downloaded software to a USB
stick and select “Extract Here” to unzip the
folder.
4. Turn off the Soundbar and connect the USB
stick containing the software update to the
female port on a Micro USB adapter cable.
Connect the cable to the USB port on the
Soundbar.
5. Turn on the Soundbar. Within 3 minutes,
“UPDATE” is displayed and updating begins.
6. When the update nishes, the Soundbar
turns off. Press the p button on the remote
control for 5 seconds. “INIT” appears on the
display and then the Soundbar turns off.
The update is complete.
• This product has a DUAL BOOT function.
If the rmware fails to update, you can
update the rmware again.
If UPDATE is not displayed
1. Turn off the Soundbar, disconnect and then
reconnect the USB storage device that
contains the update les to the Soundbar’s
USB port.
2. Disconnect the Soundbar’s power cord,
reconnect it, and then turn on the Soundbar.
• Updating rmware may not work
properly if audio les supported by the
Soundbar are stored in the USB storage
device.
• Do not disconnect the power or remove
the USB device while updates are being
applied. The main unit will turn off
automatically after completing the
rmware update.
• After update is completed, the user setup
in Soundbar is initialised. We recommend
you write down your settings so that you
can easily reset them after the update.
Note that updating rmware resets the
subwoofer connection too.
If the connection to the subwoofer is not
re-established automatically after the
update, refer to page 6.
If the software update fails, check if the
USB stick is defective.
• Mac OS users should use MS-DOS (FAT)
as the USB format.
• Updating via USB may not be available,
depending on the USB storage device
manufacturer.
ENG - 29
11 TROUBLESHOOTING
Before seeking assistance, check the following.
The unit will not turn on.
Is the power cord plugged into the outlet?
; Connect the power plug to the outlet.
A function does not work when the button is pressed.
Is there static electricity in the air?
; Disconnect the power plug and connect it again.
Sound dropouts occur in BT mode.
; See the Bluetooth connection sections on pages 10 and 15.
Sound is not produced.
Is the Mute function on?
; Press the VOL button to cancel the function.
Is the volume set to minimum?
; Adjust the Volume.
The remote control does not work.
Are the batteries drained?
; Replace with new batteries.
Is the distance between the remote control and Soundbar main unit too far?
; Move the remote control closer to the Soundbar main unit.
The red LED on the subwoofer blinks and the subwoofer is not producing sound.
This issue can occur if the subwoofer is not connected to the Soundbar main unit.
; Try to connect your subwoofer again. (See page 6.)
The subwoofer drones and vibrates noticeably.
Try to adjust the vibration of your subwoofer.
; Push the WOOFER button on your remote control up or down to adjust the subwoofer volume.
(between -12, -6 ~ +6).
ENG - 30
12 LICENCE
Manufactured under license from Dolby
Laboratories. Dolby, Dolby Audio, Pro Logic,
and the double-D symbol are trademarks of
Dolby Laboratories.
For DTS patents, see http://patents.dts.com.
Manufactured under license from DTS
Licensing Limited. DTS, the Symbol, DTS in
combination with the Symbol, and DTS 2.0
Channel are registered trademarks or
trademarks of DTS, Inc. in the United States
and/or other countries. © DTS, Inc. All Rights
Reserved.
13 OPEN SOURCE
LICENCE NOTICE
To send inquiries and requests regarding open
sources, contact Samsung via Email
(oss.request@samsung.com).
14 IMPORTANT
NOTES ABOUT
SERVICE
• Figures and illustrations in this User Manual
are provided for reference only and may differ
from actual product appearance.
• An administration fee may be charged if
either
(a) an engineer is called out at your request
and there is no defect with the product (i.e.
where the user manual has not been read).
(b) you bring the unit to a repair centre and
there is no defect with the product (i.e.
where the user manual has not been read).
• You will be informed of the administration fee
amount before a technician visits.
ENG - 31
15 SPECIFICATIONS AND GUIDE
Specications
GENERAL
USB
5V/0.5A
Weight
Soundbar Main Unit
1.5kg
Subwoofer (PS-WM20)
4.6kg
Dimensions
(W x H x D)
Soundbar Main Unit
907.5 x 53.5 x 70.5 mm
Subwoofer (PS-WM20)
179.0 x 353.0 x 299.5 mm
Operating Temperature Range
+5°C to +35°C
Operating Humidity Range
10 % ~ 75 %
AMPLIFIER
Rated Output
power
Soundbar Main Unit
35W x 2, 6 ohm
Subwoofer (PS-WM20)
130W, 3 ohm
Supported play formats
(DTS 2.0 sound is played in DTS format.)
LPCM 2ch, Dolby Audio™
(supporting Dolby® Digital), DTS
Wireless device output
power
BT max transmitter
power
100mW at 2.4GHz – 2.4835GHz
SRD max transmitter
power
25mW at 5.725GHz – 5.825GHz
NOTES
• Samsung Electronics Co., Ltd reserves the right to change the specications without notice.
• Weight and dimensions are approximate.
• For more information about the power supply and power consumption, refer to the label attached
to the product. (Label : Bottom of the Soundbar Main Unit)
Overall Standby Power Consumption (W)
4.1W
Bluetooth Port deactivation method
Press the “Bluetooth POWER” button on the
remote control when “BT” mode.
• Hereby, Samsung Electronics, declares that this equipment is in compliance
with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following
internet address: http://www.samsung.com go to Support > Search Product
Support and enter the model name.
This equipment may be operated in all EU countries.
ENG - 32
[Correct disposal of batteries in this product]
(Applicable in countries with separate collection systems)
This marking on the battery, manual or packaging indicates that the batteries in this product should not be
disposed of with other household waste at the end of their working life. Where marked, the chemical
symbols Hg, Cd or Pb indicate that the battery contains mercury, cadmium or lead above the reference
levels in EC Directive 2006/66.
If batteries are not properly disposed of, these substances can cause harm to human health or the
environment.
To protect natural resources and to promote material reuse, please separate batteries from other types of
waste and recycle them through your local, free battery return system.
Correct Disposal of This Product
(Waste Electrical & Electronic Equipment)
(Applicable in countries with separate collection systems)
This marking on the product, accessories or literature indicates that the product and its electronic
accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the
end of their working life. To prevent possible harm to the environment or human health from uncontrolled
waste disposal, please separate these items from other types of waste and recycle them responsibly to
promote the sustainable reuse of material resources.
Household users should contact either the retailer where they purchased this product, or their local
government ofce, for details of where and how they can take these items for environmentally safe
recycling.
Business users should contact their supplier and check the terms and conditions of the purchase contract.
This product and its electronic accessories should not be mixed with other commercial wastes for disposal.
For information on Samsung’s environmental commitments and product specic regulatory obligations e.g.
REACH, WEEE, Batteries, visit:
http://www.samsung.com/uk/aboutsamsung/samsungelectronics/corporatecitizenship/data_corner.html
This Samsung product is warranted for the period of
twelve (12) months from the original date of purchase,
against defective materials and workmanship. In the
event that warranty service is required, you should return
the product to the retailer from whom it was purchased.
However, Samsung Authorised Dealers and Authorised
Service Centres in other EC Countries will comply with
the warranty on the terms issued to purchasers in the
country concerned. In case of difculty, details of our
Authorised Service Centres are available from:
Samsung Electronics U.K. Ltd
Samsung Customer Support Centre
Selectapost38,Shefeld,S973FJ
United Kingdom
United Kingdom
Tel : 0330 SAMSUNG (7267864)
www.samsung.com/uk/support
EIRE
Tel : 0818 717100
www.samsung.com/ie/support
@ WARRANTY CONDITIONS
1. The warranty is only valid if, when warranty
service is required, the warranty card is fully
and properly completed and is presented with
the original invoice or sales slip or conrmation,
and the serial number on the product has not
been defaced.
2. Samsung’s obligations are limited to the repair
or, at its discretion, replacement of the product
or the defective part.
3. Warranty repairs must be carried out by
Authorised Samsung Dealers or Authorised
Service Centres. No re-imbursement will be
made for repairs carried out by non Samsung
Dealers and, any such repair work and damage
to the products caused by such repair work will
not be covered by this warranty.
4. This product is not considered to be defective
in materials nor workmanship by reason that it
requires adaptation in order to conform to
national or local technical or safety standards
in force in any Country other than the one for
which the product was originally designed and
anufactured.
This warranty will not cover, and no
re-imbursement will be made for such adaptation
nor any damage which may result
.
5. This warranty covers none of the following:
a)
Periodic check ups, maintenance and repair or
replacement of parts due to normal wear and
tear.
b) Cost relating to transport, removal or
installation of the product.
c) Misuse, including the faiure to use this
product for its normal purposes or incorrect
installation.
d) Damage caused by Lightning, Water, Fire,
Acts of God, War, Public Disturbances,
incorrect mains voltage, improper
ventilation or any other cause beyond the
control of Samsung.
6. This warranty is valid for any person who
legally acquired possession of the product
during the warranty period.
7. The consumers statutory rights in any
applicable national legislation whether
against the retailer arising from the
purchase contract or otherwise are not
affected by this warranty. Unless there is
national legislation to the contrary, the
rights under this warranty are the
consumers sole rights and Samsung, its
subsidiaries and distributors shall not be
liable for indirect or consequential loss or
any damage to records, compact discs,
videos or audio taper or any other related
equipment or material.
SAMSUNG ELECTRONICS (U.K.) LTD.
-2-
UNITED KINGDOM
EIRE
This Samsung product is warranted for the period of twelve (12) months from the origi-
nal date of purchase, against defective materials and workmanship. In the event that
warranty service is required, you should return the product to the retailer from whom it
was purchased. However, Samsung Authorised Dealers and Authorised Service Centres
in other EC Countries will comply with the warranty on the terms issued to purchasers in
the country concerned. In case of difficulty, details of our Authorised Service Centres are
available from:
Samsung Electronics U.K. Ltd. Customer Care CentrePO Box 479
GATESHEAD NE9 9BJ United Kingdom
United Kingdom
Tel : 0330 SAMSUNG (7267864)
Fax: 03307260001
www.samsung.com
Eire
Tel : 0818 717100
Fax: +44 117 915 6736
www.samsung.com
■WARRANTY CONDITIONS
1.
The warranty is only valid if, when warranty service is required, the warranty card is fully
and properly completed and is presented with the original invoice or sales slip or confir-
mation, and the serial number on the product has not been defaced.
2.
Samsung’s obligations are limited to the repair or, at its discretion, replacement of
the product or the defective part.
3. Warranty repairs must be carried out by Authorised Samsung Dealers or
Authorised Service Centres. No re-imbursement will be made for repairs carried
out by non Samsung Dealers and, any such repair work and damage to the prod-
ucts caused by such repair work will not be covered by this warranty.
4.
This product is not considered to be defective in materials nor workmanship by
reason that it requires adaptation in order to conform to national or local technical
or safety standards in force in any Country other than the one for which the product
was originally designed and manufactured. This warranty will not cover, and no re-
imbursement will be made for such adaptation nor any damage which may result.
5. This warranty covers none of the following:
a) Periodic check ups, maintenance and repair or replacement of parts due to
normal wear and tear.
b)
Cost relating to transport, removal or installation of the product.
c)
Misuse, including the faiure to use this product for its normal
purposes or incorrect installation.
d)
Damage caused by Lightning, Water, Fire, Acts of God, War, Public
Disturbances, incorrect mains voltage, improper ventilation or any other cause
beyond the control of Samsung.
6. This warranty is valid for any person who legally acquired
possession of the product during the warranty period.
7.
The consumers statutory rights in any applicable national legislation
whether against
the retailer arising from the purchase contract or otherwise are not affected by this
warranty. Unless there is national legislation to the contrary, the rights under this
warranty are the
consumers sole rights and Samsung, its subsidiaries and distribu-
tors shall not be liable for indirect or consequential loss or any damage to records,
compact discs, videos or audio taper or any other related equipment or material
.
SAMSUNG ELECTRONICS (U.K.) LTD.
-2-
UNITED KINGDOM
EIRE
This Samsung product is warranted for the period of twelve (12) months from the origi-
nal date of purchase, against defective materials and workmanship. In the event that
warranty service is required, you should return the product to the retailer from whom it
was purchased. However, Samsung Authorised Dealers and Authorised Service Centres
in other EC Countries will comply with the warranty on the terms issued to purchasers in
the country concerned. In case of difficulty, details of our Authorised Service Centres are
available from:
Samsung Electronics U.K. Ltd. Customer Care CentrePO Box 479
GATESHEAD NE9 9BJ United Kingdom
United Kingdom
Tel : 0330 SAMSUNG (7267864)
Fax: 03307260001
www.samsung.com
Eire
Tel : 0818 717100
Fax: +44 117 915 6736
www.samsung.com
■WARRANTY CONDITIONS
1.
The warranty is only valid if, when warranty service is required, the warranty card is fully
and properly completed and is presented with the original invoice or sales slip or confir-
mation, and the serial number on the product has not been defaced.
2.
Samsung’s obligations are limited to the repair or, at its discretion, replacement of
the product or the defective part.
3. Warranty repairs must be carried out by Authorised Samsung Dealers or
Authorised Service Centres. No re-imbursement will be made for repairs carried
out by non Samsung Dealers and, any such repair work and damage to the prod-
ucts caused by such repair work will not be covered by this warranty.
4.
This product is not considered to be defective in materials nor workmanship by
reason that it requires adaptation in order to conform to national or local technical
or safety standards in force in any Country other than the one for which the product
was originally designed and manufactured. This warranty will not cover, and no re-
imbursement will be made for such adaptation nor any damage which may result.
5. This warranty covers none of the following:
a) Periodic check ups, maintenance and repair or replacement of parts due to
normal wear and tear.
b)
Cost relating to transport, removal or installation of the product.
c)
Misuse, including the faiure to use this product for its normal
purposes or incorrect installation.
d)
Damage caused by Lightning, Water, Fire, Acts of God, War, Public
Disturbances, incorrect mains voltage, improper ventilation or any other cause
beyond the control of Samsung.
6. This warranty is valid for any person who legally acquired
possession of the product during the warranty period.
7.
The consumers statutory rights in any applicable national legislation
whether against
the retailer arising from the purchase contract or otherwise are not affected by this
warranty. Unless there is national legislation to the contrary, the rights under this
warranty are the
consumers sole rights and Samsung, its subsidiaries and distribu-
tors shall not be liable for indirect or consequential loss or any damage to records,
compact discs, videos or audio taper or any other related equipment or material
.
SAMSUNG ELECTRONICS (U.K.) LTD.
-2-
UNITED KINGDOM
EIRE
This Samsung product is warranted for the period of twelve (12) months from the origi-
nal date of purchase, against defective materials and workmanship. In the event that
warranty service is required, you should return the product to the retailer from whom it
was purchased. However, Samsung Authorised Dealers and Authorised Service Centres
in other EC Countries will comply with the warranty on the terms issued to purchasers in
the country concerned. In case of difficulty, details of our Authorised Service Centres are
available from:
Samsung Electronics U.K. Ltd. Customer Care CentrePO Box 479
GATESHEAD NE9 9BJ United Kingdom
United Kingdom
Tel : 0330 SAMSUNG (7267864)
Fax: 03307260001
www.samsung.com
Eire
Tel : 0818 717100
Fax: +44 117 915 6736
www.samsung.com
■WARRANTY CONDITIONS
1.
The warranty is only valid if, when warranty service is required, the warranty card is fully
and properly completed and is presented with the original invoice or sales slip or confir-
mation, and the serial number on the product has not been defaced.
2.
Samsung’s obligations are limited to the repair or, at its discretion, replacement of
the product or the defective part.
3. Warranty repairs must be carried out by Authorised Samsung Dealers or
Authorised Service Centres. No re-imbursement will be made for repairs carried
out by non Samsung Dealers and, any such repair work and damage to the prod-
ucts caused by such repair work will not be covered by this warranty.
4.
This product is not considered to be defective in materials nor workmanship by
reason that it requires adaptation in order to conform to national or local technical
or safety standards in force in any Country other than the one for which the product
was originally designed and manufactured. This warranty will not cover, and no re-
imbursement will be made for such adaptation nor any damage which may result.
5. This warranty covers none of the following:
a) Periodic check ups, maintenance and repair or replacement of parts due to
normal wear and tear.
b)
Cost relating to transport, removal or installation of the product.
c)
Misuse, including the faiure to use this product for its normal
purposes or incorrect installation.
d)
Damage caused by Lightning, Water, Fire, Acts of God, War, Public
Disturbances, incorrect mains voltage, improper ventilation or any other cause
beyond the control of Samsung.
6. This warranty is valid for any person who legally acquired
possession of the product during the warranty period.
7.
The consumers statutory rights in any applicable national legislation
whether against
the retailer arising from the purchase contract or otherwise are not affected by this
warranty. Unless there is national legislation to the contrary, the rights under this
warranty are the
consumers sole rights and Samsung, its subsidiaries and distribu-
tors shall not be liable for indirect or consequential loss or any damage to records,
compact discs, videos or audio taper or any other related equipment or material
.
SAMSUNG ELECTRONICS (U.K.) LTD.
© 2017 Samsung Electronics Co., Ltd. All rights reserved.
Contact SAMSUNG WORLD WIDE
If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer
care Centre.
Country Contact Centre
Web Site
`
Europe
UK 0330 SAMSUNG (7267864)
www.samsung.com/uk/
support
IRELAND (EIRE) 0818 717100
www.samsung.com/ie/
support
GERMANY 06196 77 555 77
www.samsung.com/de/
support
FRANCE 01 48 63 00 00
www.samsung.com/fr/
support
ITALIA 800-SAMSUNG (800.7267864)
www.samsung.com/it/
support
SPAIN 0034902172678
www.samsung.com/es/
support
PORTUGAL 808 207 267
www.samsung.com/pt/
support
LUXEMBURG 261 03 710
www.samsung.com/be_
fr/support
NETHERLANDS 088 90 90 100
www.samsung.com/nl/
support
BELGIUM 02-201-24-18
www.samsung.com/be/
support (Dutch)
www.samsung.com/
be_fr/support (French)
NORWAY 815 56480
www.samsung.com/no/
support
DENMARK 707 019 70
www.samsung.com/dk/
support
FINLAND 030-6227 515
www.samsung.com//
support
SWEDEN 0771 726 786
www.samsung.com/se/
support
POLAND
801-172-678* lub +48 22 607-93-33*
* (koszt połączenia według taryfy
operatora)
http://www.samsung.com/
pl/support/
HUNGARY 0680SAMSUNG (0680-726-7864)
www.samsung.com/hu/
support
AUSTRIA
0800-SAMSUNG (0800-7267864)
[Only for Dealers] 0810-112233
www.samsung.com/at/
support
Country Contact Centre
Web Site
SWITZERLAND 0800 726 78 64 (0800-SAMSUNG)
www.samsung.com/ch/
support (German)
www.samsung.com/
ch_fr/support (French)
CZECH 800 - SAMSUNG (800-726786)
www.samsung.com/cz/
support
SLOVAKIA 0800 - SAMSUNG (0800-726 786)
www.samsung.com/sk/
support
CROATIA 072 726 786
www.samsung.com/hr/
support
BOSNIA 055 233 999
www.samsung.com/
support
MONTENEGRO 020 405 888
SLOVENIA 080 697 267 (brezplačna številka)
www.samsung.com/si/
support
SERBIA 011 321 6899
www.samsung.com/rs/
support
ALBANIA 045 620 202
www.samsung.com/al/
support
BULGARIA
*3000 Цена в мрежата
0800 111 31 , Безплатна телефонна
линия
www.samsung.com/bg/
support
ROMANIA
*8000 (apel in retea)
08008-726-78-64 (08008-SAMSUNG)
Apel GRATUIT
www.samsung.com/ro/
support
CYPRUS
8009 4000 only from landline, toll
free
www.samsung.com/gr/
support
GREECE
80111-SAMSUNG (80111 726 7864) only
from land line
(+30) 210 6897691 from mobile and
land line
LITHUANIA 8-800-77777
www.samsung.com/lt/
support
LATVIA 8000-7267
www.samsung.com/lv/
support
ESTONIA 800-7267
www.samsung.com/ee/
support
