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English 33
Troubleshooting
Symptom Possible cause Solution
The cookware is
not detected.
Inappropriate cookware
was used, or the
cookware is not placed on
the cooking zone.
Place the cookware in the center
of the cooking zone.
Use cookware with ferromagnetic
bottoms whose diameter is
appropriate for the cooking zone.
See the Cookware section on page
26.
The boost
function has
been deactivated
or cannot be
activated.
A cooking position is
already paired, and the
cooktop is too hot.
You can activate the boost
function only once for a single
burner.
If a second cooking position
is switched on or is already in
operation, the boost function will
not be available or is deactivated,
and the cooking position returns
to power level 15.
The cooktop may be hot. Wait
until the cooktop cools down.
The cooktop
responds
unusually or
can no longer
be operated
correctly.
Disconnect the appliance from
the electric supply by switching
the circuit breaker off to the off
position for 15 seconds.
There are
cracking or
popping sounds.
The power level is set
between 1.0 and 3.0.
And two pots are put on
the Flex Zone.
This is normal. The strength of
sound depends on the number and
the size of the pots.
There are
beeping sounds.
Occurs if buttons are
repeatedly pressed.
Cookware is on the touch buttons,
and hot cookware can damage the
buttons.
Remove the cookware.
Symptom Possible cause Solution
The cooktop
has stains or
discoloration.
Food spills/stains were
not cleaned.
See the Cleaning section on page
30.
The cooktop is hot. The cooktop may appear
discolored if it is hot.
This is temporary, and the
discoloration will disappear as the
cooktop cools.
The cooktop
has scratches or
abrasions.
The cooktop is not being
correctly cleaned.
Scratches cannot be removed.
However, tiny scratches will
become less visible with cleaning.
Use glass-ceramic cleaning cream.
Do not use chemical or corrosive
agents.
These agents may damage the
cooktop.
Cookware with rough
bottoms were used.
There were coarse
particles such as salt
between the cookware
and cooktop.
To avoid scratches, follow
the recommended cleaning
instructions.
Before using, make sure cookware
bottoms are clean.
Only use smooth, at-bottomed
cookware.
Cookware may have slid
across the cooktop.
The cooktop
has metallic
discolorations.
Mineral deposits from
water and food have
stained the cooktop.
To remove the stains, use a
glassceramic cooktop cleaning
cream.
For best results and care, clean the
cooktop weekly.
Only use clean, dry cookware.
NZ36M9880UB_DG68-00824B-02_EN+MES+CFR.indb 33 3/9/2018 12:19:36 PM
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