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32 English
Troubleshooting
Potential for permanent damage to the glass surface
• Sugary spillovers (such as jellies, fudge, candy, syrups) or melted plastics can
cause pitting of the surface of your cooktop. This is not covered under the
warranty. You should clean the spill while it is still hot. Take special care when
removing hot substances. Refer to the section below.
• When using a scraper, be sure it is new and the razor blade is still sharp. Do
not use a dull or nicked blade.
Cleaning sugary spills and melted plastic
1. Turn off all surface units. Remove hot pans.
2. Wearing an oven mitt, use a single-edge razor-blade scraper to move the spill
to a cool area of the cooktop. Remove the spill with paper towels.
3. Any remaining spillover should be left until the surface of the cooktop has
cooled.
4. Don’t use the surface units again until all of the residue has been completely
removed.
NOTE
If pitting or indentations in the glass surface have already occurred, the cooktop
glass will have to be replaced. In this case, service will be necessary.
Troubleshooting
Troubleshooting
Samsung works hard to ensure that you don’t have problems with your new
electric cooktop. If you run into unexpected trouble, look rst for a solution in the
tables below. If you’re still having trouble after trying the suggested solution, call
Samsung at 1-800-SAMSUNG (1-800-726-7864).
Symptom Possible cause Solution
The burners heat
up slowly or
cannot maintain
a rolling boil.
You may be using
incorrect cookware.
Place the cookware in the center
of the cooking zone.
Use cookware with ferromagnetic
bottoms whose diameter is
appropriate for the cooking zone.
See the Cookware section on page
26.
The cooktop will
not turn on.
There is a blown fuse or
tripped circuit breaker.
Replace the fuse or reset the
circuit breaker.
The burners do
not turn on.
There is a blown fuse or
tripped circuit breaker.
Replace the fuse or reset the
circuit breaker.
The cooktop controls are
not set correctly.
Make sure the controls are set
correctly for the respective
surface unit.
The cooktop has
streaks or specks.
Spillovers have cooked
onto the cooktop.
Wait until the cooktop is cool.
Use a single-edge razor-blade
scraper to remove the streaks or
specks.
For more information, see the
Cleaning section on page 30.
NZ36M9880UB_DG68-00824B-02_EN+MES+CFR.indb 32 3/9/2018 12:19:36 PM
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