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36
7 Troubleshooting
7 Troubleshooting
Problem Cause/Result Action
Insufficient foam is
produced when the
milk is frothed or milk
sprays out of the fine
foam frother.
The fine foam frother is dirty.
T Clean the fine foam frother (see
Chapter 5 ‘Maintenance – Cleaning the
fine foam frother’).
T Dismantle and rinse the fine foam
frother (see Chapter 5 ‘Maintenance –
Dismantling and rinsing the profes-
sional fine foam frother’).
Coffee only comes out
in drips when it is
being prepared.
The coffee is ground too
finely and obstructs the
system. The water hardness
may not have been correctly
set.
T Set the grinder to a coarser setting
(see Chapter 2 ‘Preparation – Adjusting
the grinder’).
T Perform descaling (see Chapter 5
‘Maintenance – Descaling the
machine’).
‘Fill water tank’ is
displayed although the
water tank is full.
There is a lot of limescale in
the water tank.
T Descale the water tank (see Chapter 5
‘Maintenance – Descaling the water
tank’).
Little or no water or
steam comes out of
the fine foam frother.
The pump is very
quiet.
The connector of the fine
foam frother may be blocked
by milk residues or limescale
fragments loosened during
descaling.
T Remove the fine foam frother.
T Unscrew the black connector with the
aid of the hexagonal hole on the
measuring spoon for ground coffee.
T Clean the connector thoroughly.
T Screw the connector back on by hand.
T Carefully tighten it using the hexago-
nal hole on the measuring spoon,
turning by no more than a quarter of a
rotation.
Grinder is making a
very loud noise.
There are foreign objects in
the grinder.
T Contact customer support in your
country (see Chapter 11 ‘JURA contact
details/ Legal information’).
‘ERROR2’ or ‘ERROR5’
is displayed.
If the machine has been
exposed to the cold for a
long period of time, heating
may be disabled for safety
reasons.
T Warm the machine at room tempera-
ture.
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