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64
TROUBLESHOOTING
Symptoms Possible Causes / Solutions
Moisture collects on
oven window or steam
comes from oven vent
•
This is normal when cooking foods high in moisture.
•
Excessive moisture was used when cleaning the window.
Oven will not Steam
cook
•
Make sure to slide the tank into the slot until it clicks into place.
•
The drain in the water tank may be clogged with hard water scale. If this
happens, the descaling function must be run before the steam function can be
used.
Water pools in the
bottom of the oven
during or after steam
cooking
•
During steam cooking, the water in the water tank is transferred to the bottom of
the oven. It is normal for water to fill the bottom of the oven during or after the
Steam mode.
•
If the water leaves mineral deposits on the oven bottom, remove the deposits
with a cloth or sponge soaked in vinegar.
White residue appears
on the oven bottom
after steam cooking
•
Using hard water in the water tank can result in hard water scale on the oven
bottom.
•
To remove mineral deposits that remain on the oven bottom, use a cloth or
sponge soaked in vinegar or a weak citric acid solution.
Trouble connecting
appliance and
smartphone to Wi-Fi
network
•
The password for the Wi-Fi network was entered incorrectly.
- Delete your home Wi-Fi network and begin the registration process again.
•
Mobile data for your smartphone is turned on.
- Turn off the Mobile data on your smartphone before registering the appliance.
•
The wireless network name (SSID) is set incorrectly.
- The wireless network name (SSID) should be a combination of English letters
and numbers. (Do not use special characters.)
•
The router frequency is not 2.4 GHz.
- Only a 2.4 GHz router frequency is supported. Set the wireless router to
2.4 GHz and connect the appliance to the wireless router. To check the router
frequency, check with your Internet service provider or the router manufacturer.
•
The distance between the appliance and the router is too far.
- If the appliance is too far from the router, the signal may be weak and the
connection may not be configured correctly. Move the router closer to the
appliance or purchase and install a Wi-Fi repeater.
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