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30
TROUBLESHOOTING
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Washer not draining/
spinning; loads are
still wet (cont)
Using cycles with a lower spin speed. Cycles with lower spin speeds remove less water than cycles
with high spin speeds. Use the recommended cycle/spin
speed for your garment.
Washer not loaded as recommended. A tightly packed or unbalanced load may not allow the
washer to spin correctly, leaving the load wetter than
normal. See “Cycle Guide” for load size recommendation
for each cycle.
The load may be out of balance. Avoid washing single items. Balance a single item such as
a rug or jeans jacket with a few extra items.
Not using HE detergent or using too much
HE detergent.
Use only HE detergent. Suds from regular detergent or using
too much detergent can slow or stop draining or spinning.
Always measure and follow manufacturer’s directions for your
load. To remove extra suds, select Rinse & Spin. Do not add
detergent.
Small items may have been caught in the
pump or stuck between the washer drum
and the outer tub.
Check the drum for any items sticking through the drum
holes. Empty pockets and use garment bags when washing
small items.
Washer vibrates
during spinning
Transport bolts have not been removed. Remove transport bolts (see “Installation Instructions”).
Washer is not level. Adjust leveling feet (see “Installation Instructions”). Make sure
washer stands on a level and firm surface.
Spin speed “0” blinks
on the control panel
and/or laundry is still
very wet
An unbalanced load prevented the Spin
cycle to avoid damage to the washer.
To spin wet laundry, add more laundry items of different sizes
and start the Rinse & Spin program. Avoid small laundry
loads consisting of a few large, absorbent items and wash
different-sized items in one load.
Spin results are poor Spin button was set to a low speed. Set a higher spin speed.
An unbalanced load prevented the
Spin cycle.
See the solution for “Spin speed “0” blinks.”
Excessive foam formation prevented
spinning.
Start the Rinse & Spin” program. Avoid excessive amount
of detergent; use the Dosing Aid option.
Door locked at end
of wash cycle
Water remaining in washer after cycle. Select Rinse & Spin to remove any water remaining in the
washer. The washer door will unlock at the end of the drain.
TumbleFresh
™
option is on. While this option is on, the load is tumbled periodically for
up to 6 hours. The door remains locked during this time. To
unlock the door, cancel the TumbleFresh
™
option by touching
the POWER button.
Door will not unlock Water did not completely drain out
of washer during the spin.
Select Rinse & Spin to remove any water remaining in the
washer. The washer door will unlock at the end of the drain.
It will take 1 minute for the door to unlock.
Error code is displayed. Failure mode will lock the door. Touch the START/PAUSE
button to exit; then wait for the door to unlock.
Water temperature is hotter than
104°F (40°C).
Wait for the water temperature to drop.
Incorrect or wrong
wash or rinse
temperatures
Check for proper water supply. Hose must be attached to both washer and faucet, and have
water flowing to inlet valve.
Check that inlet valve screen is not clogged.
Remove any kinks in hose.
Washing many loads. Your hot water tank may not have enough hot water to keep
up with the number of hot or warm washes. This is normal.
Desired setting or
option does not light
For best performance, not all settings are
available with each cycle, and some options
cannot be used together.
See the “Program/Cycle Guide” for the available settings and
options for each cycle.
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
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