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Chevrolet Camaro Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12461811) - 2019 - crc - 6/19/18
Customer Information 337
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 337
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 339
Customer Assistance for Text
Telephone (TTY) Users . . . . . 340
Online Owner Center . . . . . . . . . 340
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 341
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 341
Scheduling Service
Appointments . . . . . . . . . . . . . . . 343
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 343
Collision Damage Repair . . . . . 344
Publication Ordering
Information . . . . . . . . . . . . . . . . . . 346
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 347
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 347
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 348
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 348
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 349
Event Data Recorders . . . . . . . . 349
OnStar . . . . . . . . . . . . . . . . . . . . . . . 350
Infotainment System . . . . . . . . . . 350
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be
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