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Before You Call
Solutions to Common Problems
Before you cal! for service, review this list, it may save you time and expense, The list includes common occurrences that
are not the result of defective workmanship or materials in this appliance,
OCCURRENCE POSSmBLE CAUSEiSOLUTmON
Entire cooktop does
not operate.
House fuse has blown or circuit breaker has tripped, Check/reset breaker or replace fuse,
if the probbm is a circuit overload, have this situation corrected by a qualified ebctdcian,
Wiring connection is not complete, Call 1-800-4-MY-HOME® for service (see back cover),
Power outage, Check house lights to be sure, Call your local electric company for service,
Surface element does
not heat.
No power to the appliance, Check steps under "Entire Cooktop Does Not Operate" in this
Before You Call checklist,
Too low heat setting, Turn control to a slightly higher setting until element comes on,
incorrect control is on, Be sure to use correct control for the element to be used,
Surface eJement too
hot or not hot enough.
incorrect control setting, Raise or lower setting until proper amount of heat is obtained, Dial
markings are an indicator of relative heat settings and will vary slightly,
Voltage is incorrect, Be sure appliance is properly connected to the specified power
source, if you are not sure about this requirement call 1-800-4-MY-HOME® for service
(see back cover), ::
Lightweight or warped pans were used, Be sure to use proper cookware, Use only flat
bottom, evenly balanced medium or heavyweight cookware, Heavy and medium weight ......
pans heat evenly, Because lightweight pans heat unevenly, foods may burn easily,
Food not heating
eventy.
Lightweight or warped pans were used, Be sure to use proper cookware, Use only fiat
bottom, evenly balanced medium or heavyweight cookware, Heavy and medium weight
pans heat evenly, Because lightweight pans heat unevenly, foods may burn easily,
incorrect control setting, Raise or lower setting until proper amount of heat is obtained,
Dripbowls are pitting
or rusting.
Foods with acids, such as tomatoes, if allowed to stand in/on bowls wiii cause corrosion,
Remove and wash drip bowls as soon as possible after a spillover,
Normal environment, Rouses along sea coast are exposed to salt air, Protect bowls as much
as possible from direct exposure to salt air,
Drip bowls turning
coJor or distorted out
of shape.
Bottom surface of cookware extends beyond surface elements and touches cooktop surface,
This can cause high enough temperatures to discolor the drip bowls, DO NOT use cookware
of this type, Pan sizes should be matched to the size of the element, Replacement drip bowls
may be purchased from your dealer,
Surface elements not seated properly in terminal, Turn control to OFF, Be sure surface
element is COOL, Lift out surface element, Position element properly, following instructions
under GeneraJ Cleaning,
11
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