OWNER'S GUIDE
IF280/UF280
Series
Cord-Free ULTRA-LIGHT
IONFLEX
™
2X
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QUICK
START
GUIDE
THE DUOCLEAN® FLOOR NOZZLE, WAND,
AND HANDVAC CONTAIN ELECTRICAL
CONNECTIONS:
1. This vacuum consists of a motorized
nozzle, wand, and handvac. These
components contain electrical
connections, electrical wiring, and
moving parts that potentially present
risk to the user.
2. Before each use, carefully inspect all parts
for any damage. If a part is damaged,
discontinue use.
3. Use only identical replacement parts.
4. This vacuum contains no serviceable parts.
5. Use only as described in this manual.
DO NOT use the vacuum for any purpose
other than those described in this manual.
6. With the exception of filters, DO NOT
expose any parts of the vacuum to water
or other liquids.
GENERAL USE
7. This vacuum is not intended for use by
anyone with reduced physical, sensory or
mental capabilities, or lack of experience
and knowledge, unless they have been
given supervision or instruction concerning
use of the appliance by a person responsible
for their safety. Children should be
supervised to ensure that they do not play
with the vacuum.
8. Always turn o the vacuum before
connecting or disconnecting any current
carrying hoses, motorized nozzles, chargers,
batteries, or other electrical or mechanical
parts.
9. DO NOT handle plug or vacuum with
wet hands.
10. DO NOT use without dust cup, filters, and
brushrolls in place.
11. Only use Shark® branded filters and
accessories. Failure to do so will void
the warranty.
12. DO NOT put any objects into nozzle or
accessory openings. DO NOT use with any
opening blocked; keep free of dust, lint, hair,
and anything that may reduce airflow.
13. DO NOT use if nozzle or accessory airflow
is restricted. If the air paths or the
motorized floor nozzle become blocked,
turn the vacuum o and remove the battery.
Remove all obstructions before you reinsert
the battery and turn on the unit again.
14. Keep nozzle and all vacuum openings away
from hair, face, fingers, uncovered feet, or
loose clothing.
15. DO NOT use if vacuum is not working as
it should, or has been dropped, damaged,
left outdoors, or dropped into water.
16. Use extra care when cleaning on stairs.
17. DO NOT leave the vacuum unattended while
powered on.
18. When powered on, keep the vacuum
moving over the carpet surface at all times
to avoid damaging the carpet fibers.
19. DO NOT place vacuum on unstable surfaces
such as chairs or tables.
20. DO NOT use to pick up:
a) Liquids
b) Large objects
c) Hard or sharp objects (glass, nails,
screws, or coins)
d) Large quantities of dust (including
drywall, fireplace ash, or embers).
DO NOT use as an attachment to power
tools for dust collection.
e) Smoking or burning objects (hot coals,
cigarette butts, or matches)
f) Flammable or combustible materials
(lighter fluid, gasoline, or kerosene)
g) Toxic materials (chlorine bleach,
ammonia, or drain cleaner)
WARNING
To reduce the risk of fire, electric shock, injury, or property damage:
IMPORTANT SAFETY INSTRUCTIONS
FOR HOUSEHOLD USE ONLY • PLEASE READ CAREFULLY BEFORE USE
If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit,
contact a qualified electrician. DO NOT force into outlet or try to modify to fit.
SAVE THESE INSTRUCTIONS
21. DO NOT use in the following areas:
a) Poorly lit areas
b) Wet or damp surfaces
c) Outdoor areas
d) Spaces that are enclosed and may contain
explosive or toxic fumes or vapors (lighter
fluid, gasoline, kerosene, paint, paint
thinners, mothproofing substances, or
flammable dust)
22. Turn o the vacuum before inserting or
removing the battery, as well as before
plugging in or unplugging the charger.
23. Turn o the vacuum and remove the
battery before any adjustment, cleaning,
maintenance or troubleshooting.
24. During cleaning or routine maintenance,
DO NOT cut anything other than hair, fibers,
or string wrapped around the brushroll.
25. Allow all filters to air-dry completely before
replacing in the vacuum to prevent liquid
from being drawn into electric parts.
26. DO NOT modify or attempt to repair the
vacuum or the battery yourself, except as
indicated in this manual. DO NOT use the
battery or vacuum if it has been modified
or damaged.
BATTERY PACK
27. The battery is the power source for the
vacuum. Carefully read and follow all
charging instructions.
28. To prevent unintentional starting, ensure
the vacuum is powered o before picking
up or carrying the vacuum. DO NOT carry
the appliance with your finger on the
power switch.
29. Use only Shark
®
chargers YLS0243A-T288080
or YLS0483A-T2880802. Use of incorrect
charger may create a risk of fire when used
with ION Power Pack Battery XBAT200.
30. Keep the battery away from all metal
objects such as paper clips, coins, keys,
nails, or screws. Shorting the battery
terminals increases the risk of fire or burns.
31. Under abusive conditions, liquid may be
ejected from the battery. Avoid contact
with this liquid, as it may cause irritation or
burns. If contact occurs, flush with water. If
liquid contacts eyes, seek medical help.
32. Battery should not be stored at
temperatures below 37.4°F (3°C) or above
104°F (40°C) to maintain long-term battery
life.
33. DO NOT charge battery at temperatures
below 50°F (10°C) or above 104°F (40°C).
34. Store the appliance indoors. DO NOT use
or store it below 37.4°F (3°C). Ensure the
appliance is at room temperature before
operating.
35. DO NOT expose the battery to fire or
temperatures above 265°F (130°C) as it
may cause explosion.
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QUICK
START
GUIDE
THE DUOCLEAN® FLOOR NOZZLE, WAND,
AND HANDVAC CONTAIN ELECTRICAL
CONNECTIONS:
1. This vacuum consists of a motorized
nozzle, wand, and handvac. These
components contain electrical
connections, electrical wiring, and
moving parts that potentially present
risk to the user.
2. Before each use, carefully inspect all parts
for any damage. If a part is damaged,
discontinue use.
3. Use only identical replacement parts.
4. This vacuum contains no serviceable parts.
5. Use only as described in this manual.
DO NOT use the vacuum for any purpose
other than those described in this manual.
6. With the exception of filters, DO NOT
expose any parts of the vacuum to water
or other liquids.
GENERAL USE
7. This vacuum is not intended for use by
anyone with reduced physical, sensory or
mental capabilities, or lack of experience
and knowledge, unless they have been
given supervision or instruction concerning
use of the appliance by a person responsible
for their safety. Children should be
supervised to ensure that they do not play
with the vacuum.
8. Always turn o the vacuum before
connecting or disconnecting any current
carrying hoses, motorized nozzles, chargers,
batteries, or other electrical or mechanical
parts.
9. DO NOT handle plug or vacuum with
wet hands.
10. DO NOT use without dust cup, filters, and
brushrolls in place.
11. Only use Shark® branded filters and
accessories. Failure to do so will void
the warranty.
12. DO NOT put any objects into nozzle or
accessory openings. DO NOT use with any
opening blocked; keep free of dust, lint, hair,
and anything that may reduce airflow.
13. DO NOT use if nozzle or accessory airflow
is restricted. If the air paths or the
motorized floor nozzle become blocked,
turn the vacuum o and remove the battery.
Remove all obstructions before you reinsert
the battery and turn on the unit again.
14. Keep nozzle and all vacuum openings away
from hair, face, fingers, uncovered feet, or
loose clothing.
15. DO NOT use if vacuum is not working as
it should, or has been dropped, damaged,
left outdoors, or dropped into water.
16. Use extra care when cleaning on stairs.
17. DO NOT leave the vacuum unattended while
powered on.
18. When powered on, keep the vacuum
moving over the carpet surface at all times
to avoid damaging the carpet fibers.
19. DO NOT place vacuum on unstable surfaces
such as chairs or tables.
20. DO NOT use to pick up:
a) Liquids
b) Large objects
c) Hard or sharp objects (glass, nails,
screws, or coins)
d) Large quantities of dust (including
drywall, fireplace ash, or embers).
DO NOT use as an attachment to power
tools for dust collection.
e) Smoking or burning objects (hot coals,
cigarette butts, or matches)
f) Flammable or combustible materials
(lighter fluid, gasoline, or kerosene)
g) Toxic materials (chlorine bleach,
ammonia, or drain cleaner)
WARNING
To reduce the risk of fire, electric shock, injury, or property damage:
IMPORTANT SAFETY INSTRUCTIONS
FOR HOUSEHOLD USE ONLY • PLEASE READ CAREFULLY BEFORE USE
If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit,
contact a qualified electrician. DO NOT force into outlet or try to modify to fit.
SAVE THESE INSTRUCTIONS
21. DO NOT use in the following areas:
a) Poorly lit areas
b) Wet or damp surfaces
c) Outdoor areas
d) Spaces that are enclosed and may contain
explosive or toxic fumes or vapors (lighter
fluid, gasoline, kerosene, paint, paint
thinners, mothproofing substances, or
flammable dust)
22. Turn o the vacuum before inserting or
removing the battery, as well as before
plugging in or unplugging the charger.
23. Turn o the vacuum and remove the
battery before any adjustment, cleaning,
maintenance or troubleshooting.
24. During cleaning or routine maintenance,
DO NOT cut anything other than hair, fibers,
or string wrapped around the brushroll.
25. Allow all filters to air-dry completely before
replacing in the vacuum to prevent liquid
from being drawn into electric parts.
26. DO NOT modify or attempt to repair the
vacuum or the battery yourself, except as
indicated in this manual. DO NOT use the
battery or vacuum if it has been modified
or damaged.
BATTERY PACK
27. The battery is the power source for the
vacuum. Carefully read and follow all
charging instructions.
28. To prevent unintentional starting, ensure
the vacuum is powered o before picking
up or carrying the vacuum. DO NOT carry
the appliance with your finger on the
power switch.
29. Use only Shark
®
chargers YLS0243A-T288080
or YLS0483A-T2880802. Use of incorrect
charger may create a risk of fire when used
with ION Power Pack Battery XBAT200.
30. Keep the battery away from all metal
objects such as paper clips, coins, keys,
nails, or screws. Shorting the battery
terminals increases the risk of fire or burns.
31. Under abusive conditions, liquid may be
ejected from the battery. Avoid contact
with this liquid, as it may cause irritation or
burns. If contact occurs, flush with water. If
liquid contacts eyes, seek medical help.
32. Battery should not be stored at
temperatures below 37.4°F (3°C) or above
104°F (40°C) to maintain long-term battery
life.
33. DO NOT charge battery at temperatures
below 50°F (10°C) or above 104°F (40°C).
34. Store the appliance indoors. DO NOT use
or store it below 37.4°F (3°C). Ensure the
appliance is at room temperature before
operating.
35. DO NOT expose the battery to fire or
temperatures above 265°F (130°C) as it
may cause explosion.
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ASSEMBLY
1. Insert wand into floor nozzle.
2. Insert handheld vacuum into wand.
3. Insert battery into handheld vacuum.
For proper operation, ensure all components are firmly connected.
2
(Click)
3
(Click)
1
(Click)
YOUR ION POWER PACK BATTERY
Your ION Power Pack Battery does not come fully charged. Prior to first use, charge completely. During first
use, discharge fully to condition your ION Power Pack Battery. Failure to do so may cause LED indications to
work incorrectly.
When your ION Power Pack Battery needs to be replaced, dispose of it or recycle it in accordance with local
ordinances or regulations. In some areas, it is illegal to place spent lithium-ion batteries in the trash or in a
municipal solid waste stream. Return spent power packs to an authorized recycling center or to retailer for
recycling. Contact your local recycling center for information on where to drop o the spentpower pack.
In Use
Full
Charge
Mid
Charge
Low
Charge
No
Charge
Nearly
Empty
Charging
Full
Charge
Low
Charge
Mid
Charge
Nearly
Full
NOTE: Full charge takes approximately 3.5 hours.
RECYCLING THE ION POWER PACK BATTERY
LED BATTERY POWER AND CHARGING INDICATORS
NOTE: A complete charge takes approximately 3.5 hours. The ION Power Pack, like all lithium-ion products, will naturally
decrease in capacity over time from the 100% capacity of a new battery.
NOTE: See enclosed Quick Start Guide for number of ION Power Pack batteries included with your vacuum.
RUNTIMES PER FULLY-CHARGED BATTERY
MODE AND SETTINGS ION POWER ION BOOST
HANDVAC ONLY Up to 40 Minutes Up to 12 Minutes
BARE FLOOR (Wand/Nozzle Connected) Up to 32 Minutes Up to 11 Minutes
CARPET (Wand/Nozzle Connected) Up to 26 Minutes Up to 10 Minutes
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ASSEMBLY
1. Insert wand into floor nozzle.
2. Insert handheld vacuum into wand.
3. Insert battery into handheld vacuum.
For proper operation, ensure all components are firmly connected.
2
(Click)
3
(Click)
1
(Click)
YOUR ION POWER PACK BATTERY
Your ION Power Pack Battery does not come fully charged. Prior to first use, charge completely. During first
use, discharge fully to condition your ION Power Pack Battery. Failure to do so may cause LED indications to
work incorrectly.
When your ION Power Pack Battery needs to be replaced, dispose of it or recycle it in accordance with local
ordinances or regulations. In some areas, it is illegal to place spent lithium-ion batteries in the trash or in a
municipal solid waste stream. Return spent power packs to an authorized recycling center or to retailer for
recycling. Contact your local recycling center for information on where to drop o the spentpower pack.
In Use
Full
Charge
Mid
Charge
Low
Charge
No
Charge
Nearly
Empty
Charging
Full
Charge
Low
Charge
Mid
Charge
Nearly
Full
NOTE: Full charge takes approximately 3.5 hours.
RECYCLING THE ION POWER PACK BATTERY
LED BATTERY POWER AND CHARGING INDICATORS
NOTE: A complete charge takes approximately 3.5 hours. The ION Power Pack, like all lithium-ion products, will naturally
decrease in capacity over time from the 100% capacity of a new battery.
NOTE: See enclosed Quick Start Guide for number of ION Power Pack batteries included with your vacuum.
RUNTIMES PER FULLY-CHARGED BATTERY
MODE AND SETTINGS ION POWER ION BOOST
HANDVAC ONLY Up to 40 Minutes Up to 12 Minutes
BARE FLOOR (Wand/Nozzle Connected) Up to 32 Minutes Up to 11 Minutes
CARPET (Wand/Nozzle Connected) Up to 26 Minutes Up to 10 Minutes
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CHARGING THE ION POWER PACK BATTERY
Connect ION Power Pack Battery Charger to the
Charging Dock by inserting the charger plug into
the port. Turn plug clockwise to lock.
Place battery onto dock, then connect charger to
wall outlet.
OUT OF THE VACUUMIN THE VACUUM
OR
21
USING THE ION POWER PACK CHARGING DOCK
USING THE ION POWER PACK CHARGER
NOTE: Not all units come with the charging dock. See enclosed Quick Start Guide for your configuration.
SMART RESPONSE™ TECHNOLOGY
Surface Settings Power Button Suction Settings
PLEASE NOTE: Use of ION BOOST Mode will drain your ION Power Pack faster.
NOTE: Select Carpet setting for stuck-on dirt and debris.
NOTE: For deep cleaning per ASTM F 608 (embedded dirt in carpets) please select CARPET and ION BOOST settings.
ION
ION POWER
For everyday cleaning.
ION BOOST
Press for a timed
1-minute boost of increased
suction for high-trac
areas and heavy messes.
To use ION BOOST
mode for longer
than 1-minute, you
can re-press the
ION BOOST
button when the
1-minute period ends.
You can end
ION BOOST
mode prior to
the 1-minute
by pressing the
ION BOOST button.
Press and
hold ION BOOST
for manual control
of the mode for as
long as you need it.
CARPET
For carpets.
FLOOR
For bare floors and
small area rugs.
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CHARGING THE ION POWER PACK BATTERY
Connect ION Power Pack Battery Charger to the
Charging Dock by inserting the charger plug into
the port. Turn plug clockwise to lock.
Place battery onto dock, then connect charger to
wall outlet.
OUT OF THE VACUUMIN THE VACUUM
OR
21
USING THE ION POWER PACK CHARGING DOCK
USING THE ION POWER PACK CHARGER
NOTE: Not all units come with the charging dock. See enclosed Quick Start Guide for your configuration.
SMART RESPONSE™ TECHNOLOGY
Surface Settings Power Button Suction Settings
PLEASE NOTE: Use of ION BOOST Mode will drain your ION Power Pack faster.
NOTE: Select Carpet setting for stuck-on dirt and debris.
NOTE: For deep cleaning per ASTM F 608 (embedded dirt in carpets) please select CARPET and ION BOOST settings.
ION
ION POWER
For everyday cleaning.
ION BOOST
Press for a timed
1-minute boost of increased
suction for high-trac
areas and heavy messes.
To use ION BOOST
mode for longer
than 1-minute, you
can re-press the
ION BOOST
button when the
1-minute period ends.
You can end
ION BOOST
mode prior to
the 1-minute
by pressing the
ION BOOST button.
Press and
hold ION BOOST
for manual control
of the mode for as
long as you need it.
CARPET
For carpets.
FLOOR
For bare floors and
small area rugs.
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VERSATILE CLEANING
USING THE MULTIFLEX® WAND
Press the Power button, then choose your Surface
setting and your Suction setting. Place your foot
gently on the floor nozzle and tilt the handle back.
Press the MultiFLEX® Wand button to position the
wand to a lower angle for ease of use under low
furniture.
Press the Wand Release button to disconnect
the handheld vacuum. Attach accessory, then press
the power button.
Press the MultiFLEX® Wand button and hold it
down while folding the handheld vacuum forward.
Use the handle to carry the vacuum.
Stand the vacuum upright. Step on the Floor Nozzle
Release pedal and pull the wand up to disconnect it
from the floor nozzle. Attach accessory, then press
the power button.
For low furniture, take advantage of the MultiFlex®
wand. See next page.
To take the vacuum out of storage mode,
press the MultiFlex® Wand button while lifting
up the handheld vacuum.
FLOOR
MULTIFLEX ® REACH
ABOVE FLOOR
MULTIFLEX ® STORAGE
NOTE: Brushrolls will only engage when the handle is
tilted back.
NOTE: All accessories are compatible with both the
handvac and the wand.
(Click)
(Click)
Wand
Release
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VERSATILE CLEANING
USING THE MULTIFLEX® WAND
Press the Power button, then choose your Surface
setting and your Suction setting. Place your foot
gently on the floor nozzle and tilt the handle back.
Press the MultiFLEX® Wand button to position the
wand to a lower angle for ease of use under low
furniture.
Press the Wand Release button to disconnect
the handheld vacuum. Attach accessory, then press
the power button.
Press the MultiFLEX® Wand button and hold it
down while folding the handheld vacuum forward.
Use the handle to carry the vacuum.
Stand the vacuum upright. Step on the Floor Nozzle
Release pedal and pull the wand up to disconnect it
from the floor nozzle. Attach accessory, then press
the power button.
For low furniture, take advantage of the MultiFlex®
wand. See next page.
To take the vacuum out of storage mode,
press the MultiFlex® Wand button while lifting
up the handheld vacuum.
FLOOR
MULTIFLEX ® REACH
ABOVE FLOOR
MULTIFLEX ® STORAGE
NOTE: Brushrolls will only engage when the handle is
tilted back.
NOTE: All accessories are compatible with both the
handvac and the wand.
(Click)
(Click)
Wand
Release
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Disconnect the hand vacuum from the wand.
Press the dust cup Empty button.
EMPTYING THE DUSTCUP
MAINTAINING YOUR VACUUM
Wand
Release
1
2
Remove cover and frame. Slide filter o frame.
Rinse with water. Air-dry completely for at least
24 hours before reinserting. Tap o loose dirt
between washes as needed.
Remove cover and filter. Rinse filter with water.
Air-dry completely for at least 24 hours before
reinserting. Tap o loose dirt between washes
as needed.
MAINTAINING YOUR VACUUM
PRE-MOTOR
FILTER
PRE-MOTOR FILTER POST-MOTOR FILTER
POST-MOTOR
FILTER
FILTER
FRAME
FILTER COVER
FILTER
COVER
CLEANING THE FILTERS
To clean filters, rinse with water only to prevent damage from cleaning chemicals. Allow all filters to air-dry for
at least 24 hours before replacing them in the vacuum to prevent liquid from being drawn into electricparts.
IMPORTANT: DO NOT use soap when cleaning the filters.
NOTE: To order filters and other parts, visit sharkaccessories.com.
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Disconnect the hand vacuum from the wand.
Press the dust cup Empty button.
EMPTYING THE DUSTCUP
MAINTAINING YOUR VACUUM
Wand
Release
1
2
Remove cover and frame. Slide filter o frame.
Rinse with water. Air-dry completely for at least
24 hours before reinserting. Tap o loose dirt
between washes as needed.
Remove cover and filter. Rinse filter with water.
Air-dry completely for at least 24 hours before
reinserting. Tap o loose dirt between washes
as needed.
MAINTAINING YOUR VACUUM
PRE-MOTOR
FILTER
PRE-MOTOR FILTER POST-MOTOR FILTER
POST-MOTOR
FILTER
FILTER
FRAME
FILTER COVER
FILTER
COVER
CLEANING THE FILTERS
To clean filters, rinse with water only to prevent damage from cleaning chemicals. Allow all filters to air-dry for
at least 24 hours before replacing them in the vacuum to prevent liquid from being drawn into electricparts.
IMPORTANT: DO NOT use soap when cleaning the filters.
NOTE: To order filters and other parts, visit sharkaccessories.com.
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MAINTAINING YOUR VACUUM
Open the brushroll garage by sliding back the release
buttons. To close, insert the tabs on the lid into the
slots on the nozzle, then press down both sides.
Pull out roller by the tab. Remove any string, carpet
fibers, or hair, and remove debris from the roller
housing.
Wash the roller as needed, using only
water. Air-dry completely for at least 24 hours
before reinserting
.
Reinsert roller by sliding it into the front of the
floor nozzle until it clicks into place.
Run scissors along the guide on the brushroll
to remove any string, hair, or debris.
ACCESSING BRUSHROLLS CLEANING BRUSHROLLS
BRUSHROLL
SOFT ROLLER
To close the garage door lid, insert the tabs on the
lid into the slots on the nozzle, then press down on
both sides of the lid until it clicks securely into place.
NOTE: If the headlights are flashing, the brushroll
garage lid is not clicked securely into place on both
sides. The lights will flash and the brushrolls will not
spin until both sides of the lid are securely clicked
into place.
Turn o vacuum and remove battery.
Remove the handheld vacuum from the wand
and check all intake openings to the dust cup.
Turn o vacuum and remove battery.
Remove the hand vacuum and floor nozzle from the wand
and check the wand for blockages.
Turn o vacuum and remove battery.
Remove the floor nozzle from the wand. Tilt neck of floor
nozzle back to straighten the airway to remove blockages.
CHECKING FOR BLOCKAGES
MAINTAINING YOUR VACUUM
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MAINTAINING YOUR VACUUM
Open the brushroll garage by sliding back the release
buttons. To close, insert the tabs on the lid into the
slots on the nozzle, then press down both sides.
Pull out roller by the tab. Remove any string, carpet
fibers, or hair, and remove debris from the roller
housing.
Wash the roller as needed, using only
water. Air-dry completely for at least 24 hours
before reinserting
.
Reinsert roller by sliding it into the front of the
floor nozzle until it clicks into place.
Run scissors along the guide on the brushroll
to remove any string, hair, or debris.
ACCESSING BRUSHROLLS CLEANING BRUSHROLLS
BRUSHROLL
SOFT ROLLER
To close the garage door lid, insert the tabs on the
lid into the slots on the nozzle, then press down on
both sides of the lid until it clicks securely into place.
NOTE: If the headlights are flashing, the brushroll
garage lid is not clicked securely into place on both
sides. The lights will flash and the brushrolls will not
spin until both sides of the lid are securely clicked
into place.
Turn o vacuum and remove battery.
Remove the handheld vacuum from the wand
and check all intake openings to the dust cup.
Turn o vacuum and remove battery.
Remove the hand vacuum and floor nozzle from the wand
and check the wand for blockages.
Turn o vacuum and remove battery.
Remove the floor nozzle from the wand. Tilt neck of floor
nozzle back to straighten the airway to remove blockages.
CHECKING FOR BLOCKAGES
MAINTAINING YOUR VACUUM
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MAINTAINING YOUR VACUUM
TROUBLE SHOOTING
WARNING: To reduce the risk of shock and unintended operation, turn o
power and remove the ION Power Pack before servicing.
Vacuum is not picking up debris, no suction or light suction.
(Refer to Maintenance section for more information.)
• Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the
filters before reinserting in the vacuum.
• Dust cup may be full; empty dust cup.
• Check floor nozzle for blockages; clear blockages if required.
• Remove any string, carpet fibers, or hair that may be wrapped around the brushroll.
• Check connection between handvac and wand for blockages; clear blockages if required. If the issue
persists, please contact Customer Service.
Vacuum lifts area rugs.
• Check that vacuum is in ION POWER mode. Take care when vacuuming area rugs or rugs with delicately
sewn edges.
• Turn o the unit to disengage the brushroll and restart with the Power button.
Brushroll/Soft Roller does not spin.
• If Brushroll Indicator Light on the floor nozzle turns red, the brushroll has stopped spinning. Immediately
turn o and remove ION Power Pack from handheld vacuum and remove any blockages before
reconnecting and turning vacuum back on. If light turns green, the blockage has been successfully
cleared. If any blockages remains red, please contact Customer Service.
• If headlights are not illuminated, there is a connection issue between the handheld vacuum, wand, and
nozzle. Try disconnecting and reattaching the pieces. If the headlights still do not illuminate, please
contact Customer Service.
Vacuum turns o on its own.
There are several possible reasons for the vacuum turning o on its own, including blockages, ION Power
Pack issues, and overheating. If vacuum turns o on its own, perform the following steps:
1. Check LED lights on ION Power Pack to see if it needs to be recharged. If power pack does not need
charging, turn o vacuum and remove power pack.
2. Empty dust cup and clean filters (see Maintenance section).
3. Check wand, accessories, and inlet openings and remove any blockages.
4. Allow unit and ION Power Pack to cool for at least 45 minutes, until it returns to room temperature.
5. Return power pack to vacuum and press Power button.
Note: If vacuum still does not operate properly, contact Customer Service.
LED lights on ION Power Pack are flashing.
• Bottom LED light is flashing (Fig. A): ION Power Pack needs to be charged.
• Top and bottom LED lights are flashing (Fig. B): ION Power Pack temperature is not optimal, so charging
is temporarily paused. Leave power pack plugged in and charging will resume soon.
• If top 2 or bottom 2 LED lights are flashing (Fig. C, Fig. D), call Customer Service.
Fig. A Fig. B Fig. C Fig. D
LIGHT INDICATOR WHAT IT MEANS
FLOOR and CARPET icons alternate
illuminating
Unit temperature is high. Turn o
vacuum. While unit is cooling, look
for blockages and remove any that
are found. Filters may also need to
be cleaned.
ION POWER and ION BOOST icons
are flashing together
Blockage detected. Turn o unit and
remove blockage.
Headlights are flashing
Debris caught in the brushroll. Turn
o the vacuum, then remove debris.
Garage door lid may not be properly
closed Turn o the vacuum, and
ensure the lid is properly clicked in on
both sides.
MAINTAINING YOUR VACUUM
TROUBLE SHOOTING
For all other issues, please call Customer Service at 1-800-798-7398.
sharkclean.comsharkclean.com
MAINTAINING YOUR VACUUM
TROUBLE SHOOTING
WARNING: To reduce the risk of shock and unintended operation, turn o
power and remove the ION Power Pack before servicing.
Vacuum is not picking up debris, no suction or light suction.
(Refer to Maintenance section for more information.)
• Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the
filters before reinserting in the vacuum.
• Dust cup may be full; empty dust cup.
• Check floor nozzle for blockages; clear blockages if required.
• Remove any string, carpet fibers, or hair that may be wrapped around the brushroll.
• Check connection between handvac and wand for blockages; clear blockages if required. If the issue
persists, please contact Customer Service.
Vacuum lifts area rugs.
• Check that vacuum is in ION POWER mode. Take care when vacuuming area rugs or rugs with delicately
sewn edges.
• Turn o the unit to disengage the brushroll and restart with the Power button.
Brushroll/Soft Roller does not spin.
• If Brushroll Indicator Light on the floor nozzle turns red, the brushroll has stopped spinning. Immediately
turn o and remove ION Power Pack from handheld vacuum and remove any blockages before
reconnecting and turning vacuum back on. If light turns green, the blockage has been successfully
cleared. If any blockages remains red, please contact Customer Service.
• If headlights are not illuminated, there is a connection issue between the handheld vacuum, wand, and
nozzle. Try disconnecting and reattaching the pieces. If the headlights still do not illuminate, please
contact Customer Service.
Vacuum turns o on its own.
There are several possible reasons for the vacuum turning o on its own, including blockages, ION Power
Pack issues, and overheating. If vacuum turns o on its own, perform the following steps:
1. Check LED lights on ION Power Pack to see if it needs to be recharged. If power pack does not need
charging, turn o vacuum and remove power pack.
2. Empty dust cup and clean filters (see Maintenance section).
3. Check wand, accessories, and inlet openings and remove any blockages.
4. Allow unit and ION Power Pack to cool for at least 45 minutes, until it returns to room temperature.
5. Return power pack to vacuum and press Power button.
Note: If vacuum still does not operate properly, contact Customer Service.
LED lights on ION Power Pack are flashing.
• Bottom LED light is flashing (Fig. A): ION Power Pack needs to be charged.
• Top and bottom LED lights are flashing (Fig. B): ION Power Pack temperature is not optimal, so charging
is temporarily paused. Leave power pack plugged in and charging will resume soon.
• If top 2 or bottom 2 LED lights are flashing (Fig. C, Fig. D), call Customer Service.
Fig. A Fig. B Fig. C Fig. D
LIGHT INDICATOR WHAT IT MEANS
FLOOR and CARPET icons alternate
illuminating
Unit temperature is high. Turn o
vacuum. While unit is cooling, look
for blockages and remove any that
are found. Filters may also need to
be cleaned.
ION POWER and ION BOOST icons
are flashing together
Blockage detected. Turn o unit and
remove blockage.
Headlights are flashing
Debris caught in the brushroll. Turn
o the vacuum, then remove debris.
Garage door lid may not be properly
closed Turn o the vacuum, and
ensure the lid is properly clicked in on
both sides.
MAINTAINING YOUR VACUUM
TROUBLE SHOOTING
For all other issues, please call Customer Service at 1-800-798-7398.
