Shark
®
Cordless Vacuum
BU3500 series
OWNER’S GUIDE
3sharkclean.co.uk2 sharkclean.co.uk
CONTENTS
Product Registration � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 2
Important Safety Instructions � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �4
Assembling your Shark® Vacuum Cleaner � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 6
LI-ION Battery � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 7
Using Your Vacuum � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 8
Controls And Cleaning Modes � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 8
Using The Auto Empty Dock (BU3500 Series Only) � � � � � � � � � � � � � � � � � � � � � � 9
Quiet Mode � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 9
Battery removal � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 9
Charging your Li-ion Battery� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 10
Maintaining your Vacuum Cleaner � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 11
Emptying The Dock Dust Bin (BU3500 Series Only) � � � � � � � � � � � � � � � � � � � � � �11
Emptying the Handheld Vacuum Dust Cup � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 11
Cleaning The Dust Cup And Filter � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 12
Cleaning The Auto Empty Dock Filter (BU3500 Series Only) � � � � � � � � � � � � � 13
Nozzle Maintenance � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 13
Checking For Blockages In The Vacuum � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 14
Checking For Blockages In The Auto Empty Dock (BU3500 Series Only) � � 14
Troubleshooting � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 15
Additional Accessories Available � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 16
Guarantee � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 17
TECHNICAL SPECIFICATIONS
Voltage: 21.6V
Body Motor Watts: 240W
Nozzle Watts: 60W
TIP: You can find
the model and serial
numbers on the QR
code label located on
the back of your unit.
TIP: You can locate
the date code on one
of the prongs of the
power cordplug.
RECORD THIS INFORMATION
Model Number: ������������������������������
Serial Number: �������������������������������
Date Code: ����������������������������������
Date of Purchase (Keep Receipt): ����������������
Store of Purchase: ����������������������������
REGISTER YOUR PURCHASE
TO BENEFIT FROM YOUR PRODUCT'S EXTENDED
GUARANTEE, SIMPLY REGISTER YOUR PURCHASE
AT:
sharkclean.co.uk/register-guarantee
+44 (0)800 862 0453
Scan QR code using mobile device
THANK YOU
for purchasing the Shark® Cordless Vacuum�
PLEASE READ CAREFULLY
AND KEEP FOR FUTURE REFERENCE�
This instruction manual is designed to help you
get a complete understanding of your new Shark®
Cordless Vacuum�
If you have any questions, please call the customer
service line on +44 (0)800 862 0453�
Benefits of registering your product and creating
an account:
• Get easier, faster product support and access to
guarantee information
• Access troubleshooting and product care instructions
• Be among the first to know about exclusive product
promotions
Please note, products purchased directly from Shark®
are automatically registered.
This marking indicates that this product should not be disposed with other
household wastes. To prevent possible harm to the environment or human
health from uncontrolled waste disposal, recycle it responsibly to promote the
sustainable reuse of material sources. To return your used device, please use
the return and collection systems or contact the retailer where this product
was purchased. They can take this product for environmentally safe recycling.
3sharkclean.co.uk2 sharkclean.co.uk
CONTENTS
Product Registration � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 2
Important Safety Instructions � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �4
Assembling your Shark® Vacuum Cleaner � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 6
LI-ION Battery � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 7
Using Your Vacuum � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 8
Controls And Cleaning Modes � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 8
Using The Auto Empty Dock (BU3500 Series Only) � � � � � � � � � � � � � � � � � � � � � � 9
Quiet Mode � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 9
Battery removal � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 9
Charging your Li-ion Battery� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 10
Maintaining your Vacuum Cleaner � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 11
Emptying The Dock Dust Bin (BU3500 Series Only) � � � � � � � � � � � � � � � � � � � � � �11
Emptying the Handheld Vacuum Dust Cup � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 11
Cleaning The Dust Cup And Filter � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 12
Cleaning The Auto Empty Dock Filter (BU3500 Series Only) � � � � � � � � � � � � � 13
Nozzle Maintenance � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 13
Checking For Blockages In The Vacuum � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 14
Checking For Blockages In The Auto Empty Dock (BU3500 Series Only) � � 14
Troubleshooting � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 15
Additional Accessories Available � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 16
Guarantee � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 17
TECHNICAL SPECIFICATIONS
Voltage: 21.6V
Body Motor Watts: 240W
Nozzle Watts: 60W
TIP: You can find
the model and serial
numbers on the QR
code label located on
the back of your unit.
TIP: You can locate
the date code on one
of the prongs of the
power cordplug.
RECORD THIS INFORMATION
Model Number: ������������������������������
Serial Number: �������������������������������
Date Code: ����������������������������������
Date of Purchase (Keep Receipt): ����������������
Store of Purchase: ����������������������������
REGISTER YOUR PURCHASE
TO BENEFIT FROM YOUR PRODUCT'S EXTENDED
GUARANTEE, SIMPLY REGISTER YOUR PURCHASE
AT:
sharkclean.co.uk/register-guarantee
+44 (0)800 862 0453
Scan QR code using mobile device
THANK YOU
for purchasing the Shark® Cordless Vacuum�
PLEASE READ CAREFULLY
AND KEEP FOR FUTURE REFERENCE�
This instruction manual is designed to help you
get a complete understanding of your new Shark®
Cordless Vacuum�
If you have any questions, please call the customer
service line on +44 (0)800 862 0453�
Benefits of registering your product and creating
an account:
• Get easier, faster product support and access to
guarantee information
• Access troubleshooting and product care instructions
• Be among the first to know about exclusive product
promotions
Please note, products purchased directly from Shark®
are automatically registered.
This marking indicates that this product should not be disposed with other
household wastes. To prevent possible harm to the environment or human
health from uncontrolled waste disposal, recycle it responsibly to promote the
sustainable reuse of material sources. To return your used device, please use
the return and collection systems or contact the retailer where this product
was purchased. They can take this product for environmentally safe recycling.
5sharkclean.co.uk4 sharkclean.co.uk
QUICK
START
GUIDE
1. This vacuum consists of a motorised
nozzle, wand, and handheld vacuum� These
components contain electrical connections,
electrical wiring, and moving parts that
potentially present risk to the user�
2. Before each use, carefully inspect all parts
for any damage� If a part is damaged,
discontinue use�
3. Use only identical replacement parts�
4. This vacuum contains no serviceable parts�
5. Use only as described in this manual�
DO NOT use the vacuum for any purpose
other than those described in this manual�
6. With the exception of the filters and dust
cup, DO NOT expose any parts of the
vacuum to water or other liquids�
7 DO NOT allow the appliance to be used by
children. Keep the appliance and its cord out
of reach of children. Do not allow to be used
as a toy. Close supervision is necessary when
used near children.
GENERAL USE
8 This appliance can be used by persons
with reduced physical, sensory or mental
capabilities or lack of experience and
knowledge if they have been given
supervision or instruction concerning use of
the appliance in a safe way and understand
the hazards involved. Cleaning and user
maintenance should not be done by children.
9 Always turn o the vacuum before
connecting or disconnecting any current
carrying hoses, motorised nozzles, chargers,
batteries, or other electrical
or mechanical parts.
10
DO NOT handle plug or vacuum with
wet hands.
11
DO NOT use without dust cup, filters, and
brush-roll in place.
12 Only use Shark
®
branded filters and
accessories. Damage caused by non-Shark
®
filters and accessories may not be covered by
the guarantee.
13
DO NOT put any objects into nozzle
or accessory openings. DO NOT use
with any opening blocked; keep free
of dust, lint, hair, and anything that
may reduce airflow.
14
DO NOT use if nozzle or accessory airflow
is restricted. If the air paths or the motorised
floor nozzle become blocked, turn the
vacuum o. Remove all obstructions before
you turn on the unit again.
15 Keep nozzle and all vacuum openings away
from hair, face, fingers, uncovered feet, or
loose clothing.
16
DO NOT use if vacuum is not working as it
should, or has been dropped, damaged, left
outdoors, or dropped into water.
17 Use extra care when cleaning on stairs.
18 DO NOT leave the vacuum unattended
while powered on.
19 When powered on, keep the vacuum moving
over the carpet surface at all times to avoid
damaging the carpet fibres.
20 If you have delicate or wool carpets,
particularly loop pile, please try the vacuum
on a hidden area first to ensure the spinning
brush-rolls do not damage or unpick carpet
fibres.
21 DO NOT use to pick up:
a) Liquids
b) Large objects
c) Hard or sharp objects (glass, nails,
screws, or coins)
d) Large quantities of dust (including
drywall, fireplace ash, or embers).
DO NOT use as an attachment to
power tools for dust collection.
e) Smoking or burning objects (hot
coals, cigarette butts, or matches)
f) Flammable or combustible materials
(lighter fluid, petrol, or kerosene)
g) Toxic materials (chlorine bleach,
ammonia, or drain cleaner)
22
DO NOT use in the following areas:
a) Poorly lit areas
b) Wet or damp surfaces
c) Outdoor areas
d) Spaces that are enclosed and may
contain explosive or toxic fumes or
vapours (lighter fluid, petrol, kerosene,
paint, paint thinners, mothproofing
substances, or flammable dust)
23 Turn o the vacuum before plugging in or
unplugging the charger.
24 Turn o the vacuum before any adjustment,
cleaning, maintenance or troubleshooting.
25 During cleaning or routine maintenance,
DO NOT cut anything other than
hair, fibres, or string wrapped around
the brush-roll.
26 Allow all filters to air-dry completely before
replacing in the vacuum to prevent liquid
from being drawn into electric parts.
27 DO NOT modify or attempt to repair
the vacuum or the battery yourself, except
as indicated in this manual.
DO NOT use the battery or vacuum
if it has been modified or damaged.
Damaged or modified batteries may exhibit
unpredictable behavior resulting in fire,
explosion or risk of injury.
28 Turn o all controls before unplugging.
29 Always turn o this appliance before
connecting or disconnecting motorised
nozzle or hand tool.
BATTERY PACK
30. The battery is the power source for the
vacuum. Carefully read and follow all
charging instructions.
31. To prevent unintentional starting, ensure
the vacuum is powered o before picking
up or carrying the vacuum� DO NOT carry
the appliance with your finger on the
power switch.
32. For BU3500 Series, use only the
XDCKBU3500SUK charging dock,
DK25A-263080H-B or
YLS0251A-U263080 chargers. Use
of incorrect charger may result in no
charging and/or unsafe conditions. If the
power supply cord is damaged, it must be
replaced by the manufacturer or approved
service agent
33. Keep the battery away from all metal
objects such as paper clips, coins, keys,
nails, or screws. Shorting the battery
terminals increases the risk of fire or burns.
34. Under abusive conditions, liquid may
be ejected from the battery. Avoid contact
with this liquid, as it may cause irritation
or burns. If contact occurs, flush with water.
If liquid contacts eyes, seek medical help.
35. Battery should not be stored at
temperatures below 3°C (37.4°F)
or above 40°C (104°F) to maintain
long-term battery life.
36. DO NOT charge battery at temperatures
below 5°C (40°F) or above 40°C (104°F).
Charging improperly or at temperatures
outside of the specified range may damage
the battery and increase the risk of fire.
37. Store the appliance indoors.
38. DO NOT expose the battery to fire or
temperatures above 130°C (265°F) as it
may explode.
39. Use appliances only with specifically
designated battery packs. Use of any other
battery packs may create a risk of injury
and fire.
40. Disconnect the battery pack from the
appliance before making any adjustments,
changing accessories, or storing appliance.
Such preventive safety measures
reduce the risk of starting the appliance
accidentally.
41. For BU3500 Series use only Shark® battery
pack XBTR625KSLEUN.
WARNING
REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, INJURY, OR PROPERTY DAMAGE:
IMPORTANT SAFETY INSTRUCTIONS
FOR HOUSEHOLD USE ONLY • PLEASE READ ALL INSTRUCTIONS
BEFORE USING THIS VACUUM.
To reduce the risk of shock and unintended operation, turn o power
and remove the ION Power Pack battery before servicing.
NOTE: If you have delicate or wool carpets, particularly loop pile, please try the
vacuum on a hidden area first to ensure the spinning brush-rolls do not damage
or unpick carpet fibres.
5sharkclean.co.uk4 sharkclean.co.uk
QUICK
START
GUIDE
1. This vacuum consists of a motorised
nozzle, wand, and handheld vacuum� These
components contain electrical connections,
electrical wiring, and moving parts that
potentially present risk to the user�
2. Before each use, carefully inspect all parts
for any damage� If a part is damaged,
discontinue use�
3. Use only identical replacement parts�
4. This vacuum contains no serviceable parts�
5. Use only as described in this manual�
DO NOT use the vacuum for any purpose
other than those described in this manual�
6. With the exception of the filters and dust
cup, DO NOT expose any parts of the
vacuum to water or other liquids�
7 DO NOT allow the appliance to be used by
children. Keep the appliance and its cord out
of reach of children. Do not allow to be used
as a toy. Close supervision is necessary when
used near children.
GENERAL USE
8 This appliance can be used by persons
with reduced physical, sensory or mental
capabilities or lack of experience and
knowledge if they have been given
supervision or instruction concerning use of
the appliance in a safe way and understand
the hazards involved. Cleaning and user
maintenance should not be done by children.
9 Always turn o the vacuum before
connecting or disconnecting any current
carrying hoses, motorised nozzles, chargers,
batteries, or other electrical
or mechanical parts.
10
DO NOT handle plug or vacuum with
wet hands.
11
DO NOT use without dust cup, filters, and
brush-roll in place.
12 Only use Shark
®
branded filters and
accessories. Damage caused by non-Shark
®
filters and accessories may not be covered by
the guarantee.
13
DO NOT put any objects into nozzle
or accessory openings. DO NOT use
with any opening blocked; keep free
of dust, lint, hair, and anything that
may reduce airflow.
14
DO NOT use if nozzle or accessory airflow
is restricted. If the air paths or the motorised
floor nozzle become blocked, turn the
vacuum o. Remove all obstructions before
you turn on the unit again.
15 Keep nozzle and all vacuum openings away
from hair, face, fingers, uncovered feet, or
loose clothing.
16
DO NOT use if vacuum is not working as it
should, or has been dropped, damaged, left
outdoors, or dropped into water.
17 Use extra care when cleaning on stairs.
18 DO NOT leave the vacuum unattended
while powered on.
19 When powered on, keep the vacuum moving
over the carpet surface at all times to avoid
damaging the carpet fibres.
20 If you have delicate or wool carpets,
particularly loop pile, please try the vacuum
on a hidden area first to ensure the spinning
brush-rolls do not damage or unpick carpet
fibres.
21 DO NOT use to pick up:
a) Liquids
b) Large objects
c) Hard or sharp objects (glass, nails,
screws, or coins)
d) Large quantities of dust (including
drywall, fireplace ash, or embers).
DO NOT use as an attachment to
power tools for dust collection.
e) Smoking or burning objects (hot
coals, cigarette butts, or matches)
f) Flammable or combustible materials
(lighter fluid, petrol, or kerosene)
g) Toxic materials (chlorine bleach,
ammonia, or drain cleaner)
22
DO NOT use in the following areas:
a) Poorly lit areas
b) Wet or damp surfaces
c) Outdoor areas
d) Spaces that are enclosed and may
contain explosive or toxic fumes or
vapours (lighter fluid, petrol, kerosene,
paint, paint thinners, mothproofing
substances, or flammable dust)
23 Turn o the vacuum before plugging in or
unplugging the charger.
24 Turn o the vacuum before any adjustment,
cleaning, maintenance or troubleshooting.
25 During cleaning or routine maintenance,
DO NOT cut anything other than
hair, fibres, or string wrapped around
the brush-roll.
26 Allow all filters to air-dry completely before
replacing in the vacuum to prevent liquid
from being drawn into electric parts.
27 DO NOT modify or attempt to repair
the vacuum or the battery yourself, except
as indicated in this manual.
DO NOT use the battery or vacuum
if it has been modified or damaged.
Damaged or modified batteries may exhibit
unpredictable behavior resulting in fire,
explosion or risk of injury.
28 Turn o all controls before unplugging.
29 Always turn o this appliance before
connecting or disconnecting motorised
nozzle or hand tool.
BATTERY PACK
30. The battery is the power source for the
vacuum. Carefully read and follow all
charging instructions.
31. To prevent unintentional starting, ensure
the vacuum is powered o before picking
up or carrying the vacuum� DO NOT carry
the appliance with your finger on the
power switch.
32. For BU3500 Series, use only the
XDCKBU3500SUK charging dock,
DK25A-263080H-B or
YLS0251A-U263080 chargers. Use
of incorrect charger may result in no
charging and/or unsafe conditions. If the
power supply cord is damaged, it must be
replaced by the manufacturer or approved
service agent
33. Keep the battery away from all metal
objects such as paper clips, coins, keys,
nails, or screws. Shorting the battery
terminals increases the risk of fire or burns.
34. Under abusive conditions, liquid may
be ejected from the battery. Avoid contact
with this liquid, as it may cause irritation
or burns. If contact occurs, flush with water.
If liquid contacts eyes, seek medical help.
35. Battery should not be stored at
temperatures below 3°C (37.4°F)
or above 40°C (104°F) to maintain
long-term battery life.
36. DO NOT charge battery at temperatures
below 5°C (40°F) or above 40°C (104°F).
Charging improperly or at temperatures
outside of the specified range may damage
the battery and increase the risk of fire.
37. Store the appliance indoors.
38. DO NOT expose the battery to fire or
temperatures above 130°C (265°F) as it
may explode.
39. Use appliances only with specifically
designated battery packs. Use of any other
battery packs may create a risk of injury
and fire.
40. Disconnect the battery pack from the
appliance before making any adjustments,
changing accessories, or storing appliance.
Such preventive safety measures
reduce the risk of starting the appliance
accidentally.
41. For BU3500 Series use only Shark® battery
pack XBTR625KSLEUN.
WARNING
REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, INJURY, OR PROPERTY DAMAGE:
IMPORTANT SAFETY INSTRUCTIONS
FOR HOUSEHOLD USE ONLY • PLEASE READ ALL INSTRUCTIONS
BEFORE USING THIS VACUUM.
To reduce the risk of shock and unintended operation, turn o power
and remove the ION Power Pack battery before servicing.
NOTE: If you have delicate or wool carpets, particularly loop pile, please try the
vacuum on a hidden area first to ensure the spinning brush-rolls do not damage
or unpick carpet fibres.
7sharkclean.co.uk6 sharkclean.co.uk
AUTO-EMPTY ASSEMBLY (BU3500 SERIES)
1. Slide the Wand onto the neck of the Floor
Nozzle until it clicks into place�
2. Align the Hand Vacuum nozzle opening
with the top of the wand and slide it on
until it clicks into place�
3. Make sure the Dock is facing upright� Slide
the Charging Post into the slot on front of
dock until it clicks�
4. Place the dock on the floor near a wall
outlet� Plug the Power Cord into the outlet,
then connect the cord to the port on the
back of the charging post�
5. Store the crevice tool accessory on the
mount on the dock�
For proper operation, ensure all components
are completely connected and clicked
into place�
Handheld
Vacuum
Floor Nozzle
2.
(Click)
3.
(Click)
1.
(Click)
Power Cord
Dock
Wand
Charging
Post
Accessory
Storage
NOTE: The Shark® battery, like all lithium-ion batteries, will naturally decrease in capacity over time from the 100% capacity of
a new battery�
LI-ION BATTERY
Prior to first use, charge the battery completely� A full charge takes approximately 5 hours�
With a full charge, the unit will have up to a 40-minute runtime� Visit sharkclean.co.uk/support
online for more information�
RUNTIMES PER FULLY CHARGED BATTERY
When the Shark
®
Li-ion battery needs to be replaced, dispose of it or recycle it in accordance
with local ordinances or regulations� In some areas, it is illegal to place spent lithium-ion
batteries in the standard rubbish bin� Return spent batteries to an authorised recycling centre
or to the retailer for recycling� Contact your local recycling centre for information on where to
drop o the spent battery�
RECYCLING THE LI-ION BATTERY
LED BATTERY POWER AND CHARGING INDICATORS
Charging
LED on the battery pack will pulse yellow when reaching 0-74% charge.
LED on the battery pack will pulse green from 75% - 100% charge.
White LED the battery pack is fully charged.
NOTE: Full charge takes approximately 4.5 hours.
Full Charge
Mid Charge
Low Charge
Nearly Empty
No Charge
7sharkclean.co.uk6 sharkclean.co.uk
AUTO-EMPTY ASSEMBLY (BU3500 SERIES)
1. Slide the Wand onto the neck of the Floor
Nozzle until it clicks into place�
2. Align the Hand Vacuum nozzle opening
with the top of the wand and slide it on
until it clicks into place�
3. Make sure the Dock is facing upright� Slide
the Charging Post into the slot on front of
dock until it clicks�
4. Place the dock on the floor near a wall
outlet� Plug the Power Cord into the outlet,
then connect the cord to the port on the
back of the charging post�
5. Store the crevice tool accessory on the
mount on the dock�
For proper operation, ensure all components
are completely connected and clicked
into place�
Handheld
Vacuum
Floor Nozzle
2.
(Click)
3.
(Click)
1.
(Click)
Power Cord
Dock
Wand
Charging
Post
Accessory
Storage
NOTE: The Shark® battery, like all lithium-ion batteries, will naturally decrease in capacity over time from the 100% capacity of
a new battery�
LI-ION BATTERY
Prior to first use, charge the battery completely� A full charge takes approximately 5 hours�
With a full charge, the unit will have up to a 40-minute runtime� Visit sharkclean.co.uk/support
online for more information�
RUNTIMES PER FULLY CHARGED BATTERY
When the Shark
®
Li-ion battery needs to be replaced, dispose of it or recycle it in accordance
with local ordinances or regulations� In some areas, it is illegal to place spent lithium-ion
batteries in the standard rubbish bin� Return spent batteries to an authorised recycling centre
or to the retailer for recycling� Contact your local recycling centre for information on where to
drop o the spent battery�
RECYCLING THE LI-ION BATTERY
LED BATTERY POWER AND CHARGING INDICATORS
Charging
LED on the battery pack will pulse yellow when reaching 0-74% charge.
LED on the battery pack will pulse green from 75% - 100% charge.
White LED the battery pack is fully charged.
NOTE: Full charge takes approximately 4.5 hours.
Full Charge
Mid Charge
Low Charge
Nearly Empty
No Charge
9sharkclean.co.uk8 sharkclean.co.uk
USING YOUR VACUUM
CONTROLS AND CLEANING MODES
Press the
button on the UI Screen to
turn on power� To turn o power, press
the button again� To toggle between ECO,
AUTO and BOOST modes, press the mode
selection button�
POWER
When upright, the nozzle will lock to allow
for free standing storage when the hand vac
is detached� Place your foot on the nozzle to
disengage the lock to begin floor cleaning�
UPRIGHT
When the vacuum is in Auto mode,
FloorDetect will automatically adjust the
brushroll speed to optimize cleaning on
dierent floor surfaces� The LED indicator
on the nozzle will change color based on
the floor type detected� When the nozzle
detects a bare floor surface, the light will
turn blue� When carpet is detected, the
light will turn purple�
Detach the hand vacuum to clean above-
floor areas� Press the front latch release
button on the hand vac where it meets the
wand, then lift o the hand vacuum� To
attach an accessory to the hand vacuum,
slide it into the opening in the nozzle� To
remove, press the front latch release button
on the hand vac where it meets the wand,
and slide out the accessory�
AUTO MODE
ABOVE-FLOOR WITH HAND VACUUM
USING YOUR VACUUM
USING THE AUTO-EMPTY DOCK (BU3500 SERIES)
Place the vacuum on the dock in a downward
motion� Once properly attached, the
auto evacuation process will begin� The
evacuation cycle will last for 10 seconds�
Once evacuation is complete, the vacuum
will continue charging until it is removed
from the dock�
To remove the battery from the hand vacuum,
press the release tab on the battery cap and
slide out the battery� To reinstall, slide the
battery into the compartment in the handle
until it clicks into place�
BATTERY
REMOVING THE BATTERYQUIET MODE
Press the button on the top of the dock that
shows an image of a moon� This will initiate
Quiet Mode� When the dock is in Quiet Mode,
you can dock the vacuum without auto
evacuation occurring�
QUIET MODE BUTTON LOCATION
9sharkclean.co.uk8 sharkclean.co.uk
USING YOUR VACUUM
CONTROLS AND CLEANING MODES
Press the
button on the UI Screen to
turn on power� To turn o power, press
the button again� To toggle between ECO,
AUTO and BOOST modes, press the mode
selection button�
POWER
When upright, the nozzle will lock to allow
for free standing storage when the hand vac
is detached� Place your foot on the nozzle to
disengage the lock to begin floor cleaning�
UPRIGHT
When the vacuum is in Auto mode,
FloorDetect will automatically adjust the
brushroll speed to optimize cleaning on
dierent floor surfaces� The LED indicator
on the nozzle will change color based on
the floor type detected� When the nozzle
detects a bare floor surface, the light will
turn blue� When carpet is detected, the
light will turn purple�
Detach the hand vacuum to clean above-
floor areas� Press the front latch release
button on the hand vac where it meets the
wand, then lift o the hand vacuum� To
attach an accessory to the hand vacuum,
slide it into the opening in the nozzle� To
remove, press the front latch release button
on the hand vac where it meets the wand,
and slide out the accessory�
AUTO MODE
ABOVE-FLOOR WITH HAND VACUUM
USING YOUR VACUUM
USING THE AUTO-EMPTY DOCK (BU3500 SERIES)
Place the vacuum on the dock in a downward
motion� Once properly attached, the
auto evacuation process will begin� The
evacuation cycle will last for 10 seconds�
Once evacuation is complete, the vacuum
will continue charging until it is removed
from the dock�
To remove the battery from the hand vacuum,
press the release tab on the battery cap and
slide out the battery� To reinstall, slide the
battery into the compartment in the handle
until it clicks into place�
BATTERY
REMOVING THE BATTERYQUIET MODE
Press the button on the top of the dock that
shows an image of a moon� This will initiate
Quiet Mode� When the dock is in Quiet Mode,
you can dock the vacuum without auto
evacuation occurring�
QUIET MODE BUTTON LOCATION
11sharkclean.co.uk10 sharkclean.co.uk
Charge the unit by placing it on the dock� Make
sure the contacts on the wand are aligned
with the contacts on the charging post�
When charging is complete and you need
to use the unit again, lift it o the dock�
CHARGING WHILE IN STORAGE MODE
CHARGING YOUR LI-ION BATTERY
NOTE: When the unit is docked properly, the charging lights on the battery will blink, indicating that charging has begun�
NOTE: The main unit comes with a partial charge� For maximum runtime, charge fully before first use (approximately 5
hours)� Leaving the unit plugged in will not damage battery life�
Press and hold the Battery Release Button,
then pull out the battery� Plug the charger
into the charging port on the battery� To
reinstall the battery, insert it into the slot in
the back of the handheld vacuum�
BATTERY DETTACHED FROM VACUUM
To charge the battery whilst attached to the
handheld vacuum, connect the charger to an
electrical outlet, then insert the charger plug
into the charging port on the battery�
BATTERY ATTACHED TO VACUUM
MAINTAINING YOUR VACUUM
EMPTYING THE DOCK DUST BIN (BU3500 SERIES)
EMPTYING THE HANDHELD VACUUM DUST CUP
The dock dust bin holds up to 30 days’ worth
of dust and debris� Empty the dock dust bin
when debris reaches “Max” fill line� To remove
the bin, lift it out by the handle�
To empty the bin, hold it over the bin and
press the release button on the side� The
bottom will open to release the debris�
To empty the handheld vacuum dust cup,
turn o the power and hold the hand vac
over the bin� Press the release button and the
dust cup lid will drop open, releasing debris�
MAX
MAX
MAXMAX
11sharkclean.co.uk10 sharkclean.co.uk
Charge the unit by placing it on the dock� Make
sure the contacts on the wand are aligned
with the contacts on the charging post�
When charging is complete and you need
to use the unit again, lift it o the dock�
CHARGING WHILE IN STORAGE MODE
CHARGING YOUR LI-ION BATTERY
NOTE: When the unit is docked properly, the charging lights on the battery will blink, indicating that charging has begun�
NOTE: The main unit comes with a partial charge� For maximum runtime, charge fully before first use (approximately 5
hours)� Leaving the unit plugged in will not damage battery life�
Press and hold the Battery Release Button,
then pull out the battery� Plug the charger
into the charging port on the battery� To
reinstall the battery, insert it into the slot in
the back of the handheld vacuum�
BATTERY DETTACHED FROM VACUUM
To charge the battery whilst attached to the
handheld vacuum, connect the charger to an
electrical outlet, then insert the charger plug
into the charging port on the battery�
BATTERY ATTACHED TO VACUUM
MAINTAINING YOUR VACUUM
EMPTYING THE DOCK DUST BIN (BU3500 SERIES)
EMPTYING THE HANDHELD VACUUM DUST CUP
The dock dust bin holds up to 30 days’ worth
of dust and debris� Empty the dock dust bin
when debris reaches “Max” fill line� To remove
the bin, lift it out by the handle�
To empty the bin, hold it over the bin and
press the release button on the side� The
bottom will open to release the debris�
To empty the handheld vacuum dust cup,
turn o the power and hold the hand vac
over the bin� Press the release button and the
dust cup lid will drop open, releasing debris�
MAX
MAX
MAXMAX
13sharkclean.co.uk12 sharkclean.co.uk
With the dust cup open and the power o,
press both release buttons and slide the
dust cup out of the hand vac�
Press the tabs on both sides of the filter housing
and pull the filter out of the housing� To clean
the filter, rinse it with water only and allow it to
air-dry for at least 24 hours before reinstalling�
To reinstall the filter, slide it back into the
housing, then slide the housing back into place�
MAINTAINING YOUR VACUUM
To deep-clean the dust cup, slide the release
button until the lid opens completely� Wipe
away any dust and debris with a dry cloth,
then rinse it out with water� Use a damp cloth
to remove any remaining debris� Allow the
dust cup to air-dry completely for at least
24 hours before reinstalling it�
CLEANING THE DUST CUP AND FILTER
IMPORTANT: DO NOT use soap when cleaning the filters� Use water only� The vacuum will not have suction if the post-motor filter is not
installed� Ensure that all filters are installed before using�
MAINTAINING YOUR VACUUM
5. Tap o loose debris and wipe the brushroll
clean with a dry towel� Hand wash the
brushroll if needed, using only water,
and then let it air dry completely for at
least 24 hours�
6. When the brushroll is dry, reinstall it into
the nozzle by inserting it into the nozzle
until it clicks�
NOZZLE MAINTENANCE
POWERFIN FLOOR NOZZLE
1. Turn o the vacuum�
2. Press the nozzle release button to detach
the nozzle from the wand�
3. Press the brushroll release button and
slide the brushroll out of the nozzle�
4. Clear any blockages and remove any
debris from the brushroll and floor nozzle�
For best results, clean your Auto-Empty filters at least once a month and replace the filters regularly� To clean filters, rinse with cold water
ONLY to prevent damage from cleaning chemicals� Allow all filters to air-dry for at least 24 hours before reinstalling them to prevent
liquid from being drawn into electrical parts� Maintaining your Exhaust Foam Filter will ensure successful Auto-Empty evacuation�
CLEANING THE AUTO-EMPTY DOCK FILTER (BU3500 SERIES)
To access the filter in the dock, remove the Filter
Door� Press the button at the bottom of the door,
then tilt the door and lift it o� Remove the filter
from the dock� After the filter has been rinsed
and dried, reinstall it by reinserting it into the
dock and replacing the filter door�
To access the the Auto-Empty Exhaust Foam
Filter, remove the dust bin� Before removing
the Exhaust Foam Filter, vacuum o any fine
debris from the surface� Lift the Exhaust
Foam Filter out of the dock, then rinse it with
water only (do not use soap)� Allow the filter
to air-dry completely before reinstalling it�
13sharkclean.co.uk12 sharkclean.co.uk
With the dust cup open and the power o,
press both release buttons and slide the
dust cup out of the hand vac�
Press the tabs on both sides of the filter housing
and pull the filter out of the housing� To clean
the filter, rinse it with water only and allow it to
air-dry for at least 24 hours before reinstalling�
To reinstall the filter, slide it back into the
housing, then slide the housing back into place�
MAINTAINING YOUR VACUUM
To deep-clean the dust cup, slide the release
button until the lid opens completely� Wipe
away any dust and debris with a dry cloth,
then rinse it out with water� Use a damp cloth
to remove any remaining debris� Allow the
dust cup to air-dry completely for at least
24 hours before reinstalling it�
CLEANING THE DUST CUP AND FILTER
IMPORTANT: DO NOT use soap when cleaning the filters� Use water only� The vacuum will not have suction if the post-motor filter is not
installed� Ensure that all filters are installed before using�
MAINTAINING YOUR VACUUM
5. Tap o loose debris and wipe the brushroll
clean with a dry towel� Hand wash the
brushroll if needed, using only water,
and then let it air dry completely for at
least 24 hours�
6. When the brushroll is dry, reinstall it into
the nozzle by inserting it into the nozzle
until it clicks�
NOZZLE MAINTENANCE
POWERFIN FLOOR NOZZLE
1. Turn o the vacuum�
2. Press the nozzle release button to detach
the nozzle from the wand�
3. Press the brushroll release button and
slide the brushroll out of the nozzle�
4. Clear any blockages and remove any
debris from the brushroll and floor nozzle�
For best results, clean your Auto-Empty filters at least once a month and replace the filters regularly� To clean filters, rinse with cold water
ONLY to prevent damage from cleaning chemicals� Allow all filters to air-dry for at least 24 hours before reinstalling them to prevent
liquid from being drawn into electrical parts� Maintaining your Exhaust Foam Filter will ensure successful Auto-Empty evacuation�
CLEANING THE AUTO-EMPTY DOCK FILTER (BU3500 SERIES)
To access the filter in the dock, remove the Filter
Door� Press the button at the bottom of the door,
then tilt the door and lift it o� Remove the filter
from the dock� After the filter has been rinsed
and dried, reinstall it by reinserting it into the
dock and replacing the filter door�
To access the the Auto-Empty Exhaust Foam
Filter, remove the dust bin� Before removing
the Exhaust Foam Filter, vacuum o any fine
debris from the surface� Lift the Exhaust
Foam Filter out of the dock, then rinse it with
water only (do not use soap)� Allow the filter
to air-dry completely before reinstalling it�
15sharkclean.co.uk14 sharkclean.co.uk
MAINTAINING YOUR VACUUM
If you run over a hard or sharp object or notice a noise change while vacuuming, check for
blockages or objects caught in the brushroll�
Checking for Blockages in the
Hand Vacuum:
1. Turn o the vacuum�
2. Remove the hand vacuum from the
wand�
3. Check all intake openings to the
dust cup and remove any debris
or blockages�
Checking for Blockages
in the Charging Post:
1. Unplug the dock�
2. Remove the vacuum from the dock�
3. Press the latch on the back of
the charging post and lift the
post away from the dock�
4. Check the end of the charging
post and top of the dock
for any debris or blockages�
Checking for Blockages in
the Wand:
1. Turn o the vacuum�
2. Detach the hand vacuum and
floor nozzle from the wand�
3. Check both ends of the wand for
blockages and debris�
4. Clear away any debris or
blockages�
Checking for Blockages in the Dock:
1. Unplug the dock�
2. Remove the vacuum from the
dock�
3. Remove the dust bin from the
dock�
4. Check the exit for any debris
or blockages�
Checking for Blockages in the
Floor Nozzle:
1. Turn o the vacuum�
2. Detach the wand from the floor
nozzle�
3. Press the brushroll release
button and slide the brushroll
out of the nozzle�
4. Clear any blockages and release
any debris from the brushroll
and floor nozzle�
5. Slide the brushroll back into the
nozzle, ensuring everything is
lined up and in place�
CHECKING FOR BLOCKAGES IN THE VACUUM
CHECKING FOR BLOCKAGES IN THE
AUTO-EMPTY DOCK (BU3500 SERIES)
Vacuum is not picking up debris. No suction or light suction. Third indicator light on hand vacuum is
solid yellow.
(Refer to Checking for Blockages section for more information.)
1� Dust cup may be full; empty dust cup�
2� Check floor nozzle for blockages; clear blockages if required�
3� Remove any string, carpet fibres, or hair that may be wrapped around the brushroll�
4� Check connection between hand vacuum and wand for blockages; clear blockages if required�
5� Check filters to see if they need cleaning� Follow instructions for rinsing and completely air-drying
the filters before reinstalling them�
Vacuum lifts area rugs.
1� Make sure you are not engaging Boost mode� Take care when vacuuming area rugs or rugs with
delicately sewn edges�
2� Turn o the unit to disengage from the carpet, then restart�
The brushroll in the floor nozzle doesn’t spin.
1� Immediately turn o the vacuum� Remove any blockages before turning the vacuum back on� Make sure
the hand vacuum is tilted back far enough for the brushroll to engage while in use�
2� If the floor nozzle has headlights and they are not illuminated, there is a connection issue between the
hand vacuum, wand, and nozzle� Try detaching the parts, then reconnecting them�
Vacuum turns o on its own.
There are several possible reasons for the vacuum turning o on its own, including blockages, battery
issues, and overheating� If vacuum turns o on its own, perform the following steps:
1� Turn on the vacuum and check the battery indicator lights on the hand vacuum� If recharging is needed,
make sure vacuum power is o before connecting to battery charger�
2� Empty dust cup and clean filters (See the Cleaning the Dust Cup and Filter section)�
3� Check wand, accessories, and inlet openings and remove any blockages�
4� Allow unit and battery to cool for at least 45 minutes, until they return to room temperature�
5� Press the On/O switch to restart the vacuum�
Battery Indicator Lights on hand vacuum are flashing.
• Nozzle Ring Light flashes red (Fig� A): Nozzle clog�
(See the Maintaining Your Vacuum section�)
Contact Customer Service at www�sharkclean�eu
if you experience any of the indications listed below:
• ECO and BOOST LEDs are flashing (Fig� B):
Overcurrent or short�
• All LEDs except ECO are flashing (Fig� C):
Motor is overheating�
• All LEDs except ECO and AUTO are flashing
(Fig� D): Overspeed�
• All LEDs except BOOST and AUTO are flashing
(Fig� E): Communication�
• AUTO and BOOST LEDs are flashing (Fig� F):
There may be an electrical problem with the nozzle�
TROUBLESHOOTING
MAINTAINING YOUR VACUUM
WARNING: To reduce the risk of shock and unintended operation, turn o
power and remove the battery before servicing.
NOTE: If vacuum still does not operate properly, contact Customer Service at sharkclean�co�uk
Fig� C
Fig� A
Fig� E Fig� F
Fig� D
Fig� B
15sharkclean.co.uk14 sharkclean.co.uk
MAINTAINING YOUR VACUUM
If you run over a hard or sharp object or notice a noise change while vacuuming, check for
blockages or objects caught in the brushroll�
Checking for Blockages in the
Hand Vacuum:
1. Turn o the vacuum�
2. Remove the hand vacuum from the
wand�
3. Check all intake openings to the
dust cup and remove any debris
or blockages�
Checking for Blockages
in the Charging Post:
1. Unplug the dock�
2. Remove the vacuum from the dock�
3. Press the latch on the back of
the charging post and lift the
post away from the dock�
4. Check the end of the charging
post and top of the dock
for any debris or blockages�
Checking for Blockages in
the Wand:
1. Turn o the vacuum�
2. Detach the hand vacuum and
floor nozzle from the wand�
3. Check both ends of the wand for
blockages and debris�
4. Clear away any debris or
blockages�
Checking for Blockages in the Dock:
1. Unplug the dock�
2. Remove the vacuum from the
dock�
3. Remove the dust bin from the
dock�
4. Check the exit for any debris
or blockages�
Checking for Blockages in the
Floor Nozzle:
1. Turn o the vacuum�
2. Detach the wand from the floor
nozzle�
3. Press the brushroll release
button and slide the brushroll
out of the nozzle�
4. Clear any blockages and release
any debris from the brushroll
and floor nozzle�
5. Slide the brushroll back into the
nozzle, ensuring everything is
lined up and in place�
CHECKING FOR BLOCKAGES IN THE VACUUM
CHECKING FOR BLOCKAGES IN THE
AUTO-EMPTY DOCK (BU3500 SERIES)
Vacuum is not picking up debris. No suction or light suction. Third indicator light on hand vacuum is
solid yellow.
(Refer to Checking for Blockages section for more information.)
1� Dust cup may be full; empty dust cup�
2� Check floor nozzle for blockages; clear blockages if required�
3� Remove any string, carpet fibres, or hair that may be wrapped around the brushroll�
4� Check connection between hand vacuum and wand for blockages; clear blockages if required�
5� Check filters to see if they need cleaning� Follow instructions for rinsing and completely air-drying
the filters before reinstalling them�
Vacuum lifts area rugs.
1� Make sure you are not engaging Boost mode� Take care when vacuuming area rugs or rugs with
delicately sewn edges�
2� Turn o the unit to disengage from the carpet, then restart�
The brushroll in the floor nozzle doesn’t spin.
1� Immediately turn o the vacuum� Remove any blockages before turning the vacuum back on� Make sure
the hand vacuum is tilted back far enough for the brushroll to engage while in use�
2� If the floor nozzle has headlights and they are not illuminated, there is a connection issue between the
hand vacuum, wand, and nozzle� Try detaching the parts, then reconnecting them�
Vacuum turns o on its own.
There are several possible reasons for the vacuum turning o on its own, including blockages, battery
issues, and overheating� If vacuum turns o on its own, perform the following steps:
1� Turn on the vacuum and check the battery indicator lights on the hand vacuum� If recharging is needed,
make sure vacuum power is o before connecting to battery charger�
2� Empty dust cup and clean filters (See the Cleaning the Dust Cup and Filter section)�
3� Check wand, accessories, and inlet openings and remove any blockages�
4� Allow unit and battery to cool for at least 45 minutes, until they return to room temperature�
5� Press the On/O switch to restart the vacuum�
Battery Indicator Lights on hand vacuum are flashing.
• Nozzle Ring Light flashes red (Fig� A): Nozzle clog�
(See the Maintaining Your Vacuum section�)
Contact Customer Service at www�sharkclean�eu
if you experience any of the indications listed below:
• ECO and BOOST LEDs are flashing (Fig� B):
Overcurrent or short�
• All LEDs except ECO are flashing (Fig� C):
Motor is overheating�
• All LEDs except ECO and AUTO are flashing
(Fig� D): Overspeed�
• All LEDs except BOOST and AUTO are flashing
(Fig� E): Communication�
• AUTO and BOOST LEDs are flashing (Fig� F):
There may be an electrical problem with the nozzle�
TROUBLESHOOTING
MAINTAINING YOUR VACUUM
WARNING: To reduce the risk of shock and unintended operation, turn o
power and remove the battery before servicing.
NOTE: If vacuum still does not operate properly, contact Customer Service at sharkclean�co�uk
Fig� C
Fig� A
Fig� E Fig� F
Fig� D
Fig� B
17sharkclean.co.uk16 sharkclean.co.uk
ADDITIONAL ACCESSORIES AVAILABLE ON SHARKACCESSORIES.CO.UK
NOTE: Not all accessories come with all units� Please see the Quick Start Guide on the packaging box for your unit's
configuration� To order additional accessories, visit sharkclean.co.uk�
A
Crevice Tool
B
Duster Crevice Tool
C
Upholstery Tool
D
Wide Upholstery Tool
E
Pet Multi-Tool
F
Replacement Battery
G
Hand Vac Pre-Motor Filter
H
Auto-Empty Dock
Post-Motor Anti-Allergen Filter (BU3500 SERIES)
I
Auto-Empty Exhaust Foam Filter (BU3500 SERIES)
D
C
B
A
E
F
G
H
I
MANUFACTURER’S GUARANTEE
The Shark Guarantee
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the
product (your “legal rights”)� You can enforce your legal rights against your retailer, including Shark if you
bought your appliance from sharkclean�co�uk � However, at Shark we are so confident about the quality of
our products that we give the owner an additional, free parts and labour manufacturer’s guarantee of up to 5
years (2 years for batteries)�
The guarantee it comes with is an important consideration - and reflects how much confidence the
manufacturer has in its product and manufacturing quality�
The manufacturer’s guarantee does not aect your legal rights�
How long are new Shark machines guaranteed for?
Our manufacturer’s guarantee lasts for one year from the date of purchase as standard, or for five years (two
years for batteries) if you register your purchase with us within 28 days�
How do I register my Shark guarantee?
If you have purchased your Shark appliance directly from sharkclean�co�uk your guarantee is registered
automatically� If you bought it from anywhere else in the UK, you can register your guarantee online within 28
days of purchase�
• To register online, please visit sharkclean�co�uk/register-guarantee or scan the QR code in your
instruction booklet�
• Keep a note of the date you purchased the machine�
IMPORTANT:
• Keep your receipt if you bought your Shark appliance from anywhere except sharkclean�co�uk� You will need
it to claim under your guarantee�
• The free Shark guarantee only applies in the UK�
What are the benefits of registering my free Shark guarantee?
When you register your guarantee, you will get an extra four years of cover (extra one year for batteries)�
We’ll also have your details to hand if we ever need to get in touch� If you further agree to receive
communications from us, you can also receive tips and advice on how to get the best out of your Shark
appliance and hear the latest news about new Shark technology and launches�
What is covered by the free Shark guarantee?
Repair or replacement (at Shark’s discretion) of your Shark machine, including all parts and labour�
What is not covered by the free Shark guarantee?
• Normal wear and tear�
• Accidental damage or faults caused by negligent use or care, misuse, neglect, careless operation or
handling of the Shark appliance which is not in accordance with the Shark Operating Manual supplied with
your machine�
•
Damage caused by use of the Shark appliance for anything other than normal domestic household purposes
�
• Damage caused by use of parts not assembled or installed in accordance with the operating instructions�
• Damage caused by use of parts and accessories which are not Shark Genuine Components
• Faulty installation (except where installed by Shark)�
• Repairs or alterations carried out by parties other than Shark or its agents�
How can I claim under the free Shark guarantee?
Contact our customer service helpline on 0800 862 0453� For service hours please visit our website under
‘Contact Us’� It’s free to call, and you’ll be put straight through to a Shark representative� You’ll also find online
support at support�sharkclean�co�uk � The Shark representative will go through some troubleshooting with
you, and if we conclude that the item has failed, we will send you a replacement part or a returns label to send
the defective item back to us free of charge� When you have delivered the defective product to us, we will
send you a replacement�
Please remember that the item will need to be boxed when you return it to us� It can be any suitable box, it
does not have to be the original packaging�
Where can I buy genuine Shark spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark appliance�
You’ll find a full range of Shark spares, replacement parts and accessories for all Shark machines at
sharkclean�co�uk � Please remember that damage caused by the use of non-Shark spares may not be covered
under your guarantee�
17sharkclean.co.uk16 sharkclean.co.uk
ADDITIONAL ACCESSORIES AVAILABLE ON SHARKACCESSORIES.CO.UK
NOTE: Not all accessories come with all units� Please see the Quick Start Guide on the packaging box for your unit's
configuration� To order additional accessories, visit sharkclean.co.uk�
A
Crevice Tool
B
Duster Crevice Tool
C
Upholstery Tool
D
Wide Upholstery Tool
E
Pet Multi-Tool
F
Replacement Battery
G
Hand Vac Pre-Motor Filter
H
Auto-Empty Dock
Post-Motor Anti-Allergen Filter (BU3500 SERIES)
I
Auto-Empty Exhaust Foam Filter (BU3500 SERIES)
D
C
B
A
E
F
G
H
I
MANUFACTURER’S GUARANTEE
The Shark Guarantee
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the
product (your “legal rights”)� You can enforce your legal rights against your retailer, including Shark if you
bought your appliance from sharkclean�co�uk � However, at Shark we are so confident about the quality of
our products that we give the owner an additional, free parts and labour manufacturer’s guarantee of up to 5
years (2 years for batteries)�
The guarantee it comes with is an important consideration - and reflects how much confidence the
manufacturer has in its product and manufacturing quality�
The manufacturer’s guarantee does not aect your legal rights�
How long are new Shark machines guaranteed for?
Our manufacturer’s guarantee lasts for one year from the date of purchase as standard, or for five years (two
years for batteries) if you register your purchase with us within 28 days�
How do I register my Shark guarantee?
If you have purchased your Shark appliance directly from sharkclean�co�uk your guarantee is registered
automatically� If you bought it from anywhere else in the UK, you can register your guarantee online within 28
days of purchase�
• To register online, please visit sharkclean�co�uk/register-guarantee or scan the QR code in your
instruction booklet�
• Keep a note of the date you purchased the machine�
IMPORTANT:
• Keep your receipt if you bought your Shark appliance from anywhere except sharkclean�co�uk� You will need
it to claim under your guarantee�
• The free Shark guarantee only applies in the UK�
What are the benefits of registering my free Shark guarantee?
When you register your guarantee, you will get an extra four years of cover (extra one year for batteries)�
We’ll also have your details to hand if we ever need to get in touch� If you further agree to receive
communications from us, you can also receive tips and advice on how to get the best out of your Shark
appliance and hear the latest news about new Shark technology and launches�
What is covered by the free Shark guarantee?
Repair or replacement (at Shark’s discretion) of your Shark machine, including all parts and labour�
What is not covered by the free Shark guarantee?
• Normal wear and tear�
• Accidental damage or faults caused by negligent use or care, misuse, neglect, careless operation or
handling of the Shark appliance which is not in accordance with the Shark Operating Manual supplied with
your machine�
•
Damage caused by use of the Shark appliance for anything other than normal domestic household purposes
�
• Damage caused by use of parts not assembled or installed in accordance with the operating instructions�
• Damage caused by use of parts and accessories which are not Shark Genuine Components
• Faulty installation (except where installed by Shark)�
• Repairs or alterations carried out by parties other than Shark or its agents�
How can I claim under the free Shark guarantee?
Contact our customer service helpline on 0800 862 0453� For service hours please visit our website under
‘Contact Us’� It’s free to call, and you’ll be put straight through to a Shark representative� You’ll also find online
support at support�sharkclean�co�uk � The Shark representative will go through some troubleshooting with
you, and if we conclude that the item has failed, we will send you a replacement part or a returns label to send
the defective item back to us free of charge� When you have delivered the defective product to us, we will
send you a replacement�
Please remember that the item will need to be boxed when you return it to us� It can be any suitable box, it
does not have to be the original packaging�
Where can I buy genuine Shark spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark appliance�
You’ll find a full range of Shark spares, replacement parts and accessories for all Shark machines at
sharkclean�co�uk � Please remember that damage caused by the use of non-Shark spares may not be covered
under your guarantee�
Illustrations may dier from actual product. We are constantly striving
to improve our products; therefore the specifications contained herein
are subject to change withoutnotice.
©2024 SharkNinja Operating LLC. FLOOR DETECT and SHARK
are registered trademarks of SharkNinja Operating LLC in the
United Kingdom.
BU3500UK�IB�MP�240322�Mv1
PRINTED IN CHINA
SharkNinja Europe Ltd,
1st/2nd Floor Building 3150,
Thorpe Park, Century Way, Leeds,
England, LS15 8ZB, UK
+44 (0)800 862 0453
www�sharkclean�co�uk
SharkNinja Germany GmbH,
Rotfeder-Ring 9,
60327 Frankfurt am Main,
Germany
@sharkcleaninguk
@sharkcleanuk
@sharkcleanuk
