Cordless Clean & Empty Stick
Vacuum & Auto-Empty System
BU3000 Series
BU3500 Series
OWNER’S GUIDE
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SAVE THESE INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USING
THIS VACUUM:
1. This vacuum consists of a motorized
nozzle, wand, and handheld vacuum.
These components contain electrical
connections, electrical wiring, and
moving parts that potentially present
risk to the user. The floor nozzle, wand,
and handheld vacuum contain electrical
connections.
2. Before each use, carefully inspect
all parts for any damage. If a part is
damaged, discontinue use.
3. Use only identical replacement parts.
4. This vacuum contains no serviceable parts.
5. Use only as described in this manual.
DO NOT use the vacuum for any purpose
other than those described in this manual.
6. With the exception of the filters and dust
cup, DO NOT expose any parts of the
vacuum to water or other liquids.
7. Keep the appliance and its cord out of
reach of children. DO NOT allow the
appliance to be used by children. DO
NOT allow to be used as a toy. Close
supervision is necessary when used
near children.
GENERAL USE
8. This appliance can be used by persons
with reduced physical, sensory, or mental
capabilities or lack of experience and
knowledge if they have been given
supervision or instruction concerning
use of the appliance in a safe way
and understand the hazards involved.
Cleaning and user maintenance shall not
be made by children.
9. Always turn o the vacuum before
connecting or disconnecting any current
carrying hoses, motorized nozzles,
chargers, batteries, or other electrical or
mechanical parts.
10. DO NOT handle plug or vacuum with
wet hands.
11. DO NOT use without dust cup, HEPA and
Pre-motor filter, and soft roller in place.
12. Only use Shark® branded filters and
accessories. Failure to do so will void
the warranty.
13. DO NOT put any objects into nozzle or
accessory openings. DO NOT use with
any opening blocked; keep free of dust,
lint, hair, and anything that may reduce
airflow.
14. DO NOT use if nozzle or accessory
airflow is restricted. If the air paths or
the motorized floor nozzle become
blocked, turn the vacuum o. Remove
all obstructions before you turn on the
unit again.
15. Keep nozzle and all vacuum openings
away from hair, face, fingers, uncovered
feet, or loose clothing.
16. DO NOT use if vacuum is not working
as it should, or has been dropped,
damaged, left outdoors, or dropped
into water.
17. Use extra care when cleaning on stairs.
18. DO NOT leave the vacuum unattended
while powered on.
19. When powered on, keep the vacuum
moving over the carpet surface at all times
to avoid damaging the carpet fibers.
20. DO NOT place vacuum on unstable
surfaces such as chairs or tables.
21. DO NOT use to pick up:
a) Liquids
b) Large objects
c) Hard or sharp objects (glass, nails,
screws, or coins)
d) Large quantities of dust (including
drywall, fireplace ash, or embers).
DO NOT use as an attachment to
power tools for dust collection.
e) Smoking or burning objects (hot
coals, cigarette butts, or matches)
f) Flammable or combustible materials
(lighter fluid, gasoline, or kerosene)
g) Toxic materials (chlorine bleach,
ammonia, or drain cleaner)
22. DO NOT use in the following areas:
a) Poorly lit areas
b) Wet or damp surfaces
c) Outdoor areas
d) Spaces that are enclosed and may
contain explosive or toxic fumes
or vapors (lighter fluid, gasoline,
kerosene, paint, paint thinners,
mothproofing substances, or
flammable dust)
WARNING
When using an electrical appliance, to reduce the risk of fire, electric shock, injury, or
property damage, basic precautions should always be followed, including the following:
IMPORTANT SAFETY INSTRUCTIONS
FOR HOUSEHOLD USE ONLY
23. Turn o the vacuum before plugging in or
unplugging the charger.
24. Turn o the vacuum before any
adjustment, cleaning, maintenance, or
troubleshooting.
25. During cleaning or routine maintenance,
DO NOT cut anything other than hair,
fibers, or string wrapped around the
brushrolls.
26. Allow all filters to air-dry completely
before replacing in the vacuum to
prevent liquid from being drawn into
electric parts.
27. DO NOT modify or attempt to repair the
vacuum or the battery yourself, except as
indicated in this manual. DO NOT use the
battery or vacuum if it has been modified
or damaged. Damaged or modified
batteries may exhibit unpredictable
behavior resulting in fire, explosion, or
risk of injury.
28. Always turn o this appliance before
connecting or disconnecting motorized
nozzle or hand tool.
BATTERY PACK
29. The battery is the power source for the
vacuum. Carefully read and follow all
charging instructions.
30. To prevent unintentional starting, ensure
the vacuum is powered o before picking
up or carrying the vacuum. DO NOT carry
the appliance with your finger on the
power switch.
31. For BU3120 and BU3500 series please
use battery pack XBTR625KSLN.
32. For charging, please use charger dock
XDCKBU3500S or chargers DK25A-
263080H-U or YLS0251A-T263080.
33. Keep the battery away from all metal
objects such as paper clips, coins, keys,
nails, or screws. Shorting the battery
terminals increases the risk of fire or burns.
34. Under abusive conditions, liquid may be
ejected from the battery. Avoid contact
with this liquid, as it may cause irritation
or burns. If contact occurs, flush with
water. If liquid contacts eyes, seek
medical help.
35. Battery should not be stored at
temperatures below 3°C (37.4°F)
or above 104°F (40°C) to maintain
long-term battery life.
36. DO NOT charge battery at temperatures
below 5°C (40°F) or above 104°C
(104°F). Charging improperly or at
temperatures outside of the specified
range may damage the battery and
increase the risk of fire.
37. Store the appliance indoors. DO NOT
use or store it below 3°C (37.4°F).
Ensure the appliance is at room
temperature before operating.
38. DO NOT expose the battery to fire or
temperatures above 265°F (130°C) as it
may cause explosion.
39. Use appliances only with specifically
designated battery packs. Use of any
other battery packs may create a risk of
injury and fire.
40. Disconnect the battery pack from
the appliance before making any
adjustments, changing accessories, or
storing appliance. Such preventive safety
measures reduce the risk of starting the
appliance accidentally.
41. CAUTION: Because of generational
update to BU3120 please read the
following notes: Remove the battery
pack and check the rating voltage and
battery pack model number. If the rating
voltage is 18V or the battery pack model
is XBATR525SL or XBATR525SLN, please
use XBATR525SL or XBATR525SLN
and use charging dock: XDCKBU3000S
or charger: DK18-220080H-UU or
YLS0251A-T220080.
42. If the charging cord plug does not fit
fully into the outlet, reverse the plug. If
it still does not fit, contact a qualified
electrician. DO NOT force into outlet or
try to modify to fit.
43. To reduce the risk of shock and unintended
operation, turn o power and remove
the Li-Ion battery before servicing.
44. Unplug the power cord from outlet when
not in use and before servicing.
45. Do not unplug by pulling on cord. To
unplug, grasp the plug, not the cord.
46. Turn o all controls before unplugging.
47. Do not pull or carry by cord, use cord as
a handle, close a door on cord, or pull
cord around sharp edges or corners. Do
not run appliance over cord. Keep cord
away from heated surfaces
48. The product’s power supply cord should
be directly plugged into an electrical
outlet. Extension cord should not be used.
49. The length of the power supply cord
provided on the product is 1.2 meters.
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SAVE THESE INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USING
THIS VACUUM:
1. This vacuum consists of a motorized
nozzle, wand, and handheld vacuum.
These components contain electrical
connections, electrical wiring, and
moving parts that potentially present
risk to the user. The floor nozzle, wand,
and handheld vacuum contain electrical
connections.
2. Before each use, carefully inspect
all parts for any damage. If a part is
damaged, discontinue use.
3. Use only identical replacement parts.
4. This vacuum contains no serviceable parts.
5. Use only as described in this manual.
DO NOT use the vacuum for any purpose
other than those described in this manual.
6. With the exception of the filters and dust
cup, DO NOT expose any parts of the
vacuum to water or other liquids.
7. Keep the appliance and its cord out of
reach of children. DO NOT allow the
appliance to be used by children. DO
NOT allow to be used as a toy. Close
supervision is necessary when used
near children.
GENERAL USE
8. This appliance can be used by persons
with reduced physical, sensory, or mental
capabilities or lack of experience and
knowledge if they have been given
supervision or instruction concerning
use of the appliance in a safe way
and understand the hazards involved.
Cleaning and user maintenance shall not
be made by children.
9. Always turn o the vacuum before
connecting or disconnecting any current
carrying hoses, motorized nozzles,
chargers, batteries, or other electrical or
mechanical parts.
10. DO NOT handle plug or vacuum with
wet hands.
11. DO NOT use without dust cup, HEPA and
Pre-motor filter, and soft roller in place.
12. Only use Shark® branded filters and
accessories. Failure to do so will void
the warranty.
13. DO NOT put any objects into nozzle or
accessory openings. DO NOT use with
any opening blocked; keep free of dust,
lint, hair, and anything that may reduce
airflow.
14. DO NOT use if nozzle or accessory
airflow is restricted. If the air paths or
the motorized floor nozzle become
blocked, turn the vacuum o. Remove
all obstructions before you turn on the
unit again.
15. Keep nozzle and all vacuum openings
away from hair, face, fingers, uncovered
feet, or loose clothing.
16. DO NOT use if vacuum is not working
as it should, or has been dropped,
damaged, left outdoors, or dropped
into water.
17. Use extra care when cleaning on stairs.
18. DO NOT leave the vacuum unattended
while powered on.
19. When powered on, keep the vacuum
moving over the carpet surface at all times
to avoid damaging the carpet fibers.
20. DO NOT place vacuum on unstable
surfaces such as chairs or tables.
21. DO NOT use to pick up:
a) Liquids
b) Large objects
c) Hard or sharp objects (glass, nails,
screws, or coins)
d) Large quantities of dust (including
drywall, fireplace ash, or embers).
DO NOT use as an attachment to
power tools for dust collection.
e) Smoking or burning objects (hot
coals, cigarette butts, or matches)
f) Flammable or combustible materials
(lighter fluid, gasoline, or kerosene)
g) Toxic materials (chlorine bleach,
ammonia, or drain cleaner)
22. DO NOT use in the following areas:
a) Poorly lit areas
b) Wet or damp surfaces
c) Outdoor areas
d) Spaces that are enclosed and may
contain explosive or toxic fumes
or vapors (lighter fluid, gasoline,
kerosene, paint, paint thinners,
mothproofing substances, or
flammable dust)
WARNING
When using an electrical appliance, to reduce the risk of fire, electric shock, injury, or
property damage, basic precautions should always be followed, including the following:
IMPORTANT SAFETY INSTRUCTIONS
FOR HOUSEHOLD USE ONLY
23. Turn o the vacuum before plugging in or
unplugging the charger.
24. Turn o the vacuum before any
adjustment, cleaning, maintenance, or
troubleshooting.
25. During cleaning or routine maintenance,
DO NOT cut anything other than hair,
fibers, or string wrapped around the
brushrolls.
26. Allow all filters to air-dry completely
before replacing in the vacuum to
prevent liquid from being drawn into
electric parts.
27. DO NOT modify or attempt to repair the
vacuum or the battery yourself, except as
indicated in this manual. DO NOT use the
battery or vacuum if it has been modified
or damaged. Damaged or modified
batteries may exhibit unpredictable
behavior resulting in fire, explosion, or
risk of injury.
28. Always turn o this appliance before
connecting or disconnecting motorized
nozzle or hand tool.
BATTERY PACK
29. The battery is the power source for the
vacuum. Carefully read and follow all
charging instructions.
30. To prevent unintentional starting, ensure
the vacuum is powered o before picking
up or carrying the vacuum. DO NOT carry
the appliance with your finger on the
power switch.
31. For BU3120 and BU3500 series please
use battery pack XBTR625KSLN.
32. For charging, please use charger dock
XDCKBU3500S or chargers DK25A-
263080H-U or YLS0251A-T263080.
33. Keep the battery away from all metal
objects such as paper clips, coins, keys,
nails, or screws. Shorting the battery
terminals increases the risk of fire or burns.
34. Under abusive conditions, liquid may be
ejected from the battery. Avoid contact
with this liquid, as it may cause irritation
or burns. If contact occurs, flush with
water. If liquid contacts eyes, seek
medical help.
35. Battery should not be stored at
temperatures below 3°C (37.4°F)
or above 104°F (40°C) to maintain
long-term battery life.
36. DO NOT charge battery at temperatures
below 5°C (40°F) or above 104°C
(104°F). Charging improperly or at
temperatures outside of the specified
range may damage the battery and
increase the risk of fire.
37. Store the appliance indoors. DO NOT
use or store it below 3°C (37.4°F).
Ensure the appliance is at room
temperature before operating.
38. DO NOT expose the battery to fire or
temperatures above 265°F (130°C) as it
may cause explosion.
39. Use appliances only with specifically
designated battery packs. Use of any
other battery packs may create a risk of
injury and fire.
40. Disconnect the battery pack from
the appliance before making any
adjustments, changing accessories, or
storing appliance. Such preventive safety
measures reduce the risk of starting the
appliance accidentally.
41. CAUTION: Because of generational
update to BU3120 please read the
following notes: Remove the battery
pack and check the rating voltage and
battery pack model number. If the rating
voltage is 18V or the battery pack model
is XBATR525SL or XBATR525SLN, please
use XBATR525SL or XBATR525SLN
and use charging dock: XDCKBU3000S
or charger: DK18-220080H-UU or
YLS0251A-T220080.
42. If the charging cord plug does not fit
fully into the outlet, reverse the plug. If
it still does not fit, contact a qualified
electrician. DO NOT force into outlet or
try to modify to fit.
43. To reduce the risk of shock and unintended
operation, turn o power and remove
the Li-Ion battery before servicing.
44. Unplug the power cord from outlet when
not in use and before servicing.
45. Do not unplug by pulling on cord. To
unplug, grasp the plug, not the cord.
46. Turn o all controls before unplugging.
47. Do not pull or carry by cord, use cord as
a handle, close a door on cord, or pull
cord around sharp edges or corners. Do
not run appliance over cord. Keep cord
away from heated surfaces
48. The product’s power supply cord should
be directly plugged into an electrical
outlet. Extension cord should not be used.
49. The length of the power supply cord
provided on the product is 1.2 meters.
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AUTO-EMPTY ASSEMBLY
1. Slide the Wand onto the neck of the Floor
Nozzle until it clicks into place.
2. Align the Hand Vacuum nozzle opening
with the top of the wand and slide it on
until it clicks into place.
3. Make sure the Dock is facing upright. Slide
the Charging Post into the slot on front of
dock until it clicks.
4. Place the dock on the floor near a wall
outlet. Plug the Power Cord into the outlet.
5. Store the crevice tool accessory on the
mount on the dock.
For proper operation, ensure all components
are completely connected and clicked
into place.
Flex Wand
(on select
models)
Hand Vacuum
Storage Clip
Handheld
Vacuum
Floor Nozzle
NOTE: Once the charging post is installed, it can’t be removed.
2.
(Click)
1.
(Click)
4.
Power Cord
5.
Accessory
Storage
3.
Assembled Dock
LI-ION BATTERY
Prior to first use, charge the battery completely. A full charge takes approximately 4.5 hours.
BU3120 series, with a full charge, will have up to 40 minutes of runtime. BU3521 series, with
a full charge, will have up to 40 minutes of runtime. Visit sharkclean.com/support online
for more information.
When the Shark
®
Li-ion battery needs to be replaced, dispose of it or recycle it in accordance
with local ordinances or regulations. In some areas, it is illegal to place spent lithium-ion
batteries in the trash or in a municipal solid waste stream. Return spent batteries to an
authorized recycling center or to the retailer for recycling. Contact your local recycling center
for information on where to drop o the spentbattery.
RECYCLING THE LI-ION BATTERY
LED BATTERY POWER AND CHARGING INDICATORS
NOTE: The Shark battery, like all lithium-ion batteries, will naturally decrease in capacity over time from the 100% capacity of
a new battery.
RUNTIMES PER FULLY CHARGED BATTERY
Charging
In Use
Full Mid Low Nearly No
Charge Charge Charge Empty Charge
LED on the battery pack will pulse yellow when reaching 0-75% charge.
LED on the battery pack will pulse green from 75% - 100% charge.
LED on the battery pack will turn white when battery is fully charged.
NOTE: Full charge takes approximately 4.5 hours.
Additional Notes
1. When the battery is fully charged, the LED will turn white, then shut o.
2. Unit will not power on when charger is connected.
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AUTO-EMPTY ASSEMBLY
1. Slide the Wand onto the neck of the Floor
Nozzle until it clicks into place.
2. Align the Hand Vacuum nozzle opening
with the top of the wand and slide it on
until it clicks into place.
3. Make sure the Dock is facing upright. Slide
the Charging Post into the slot on front of
dock until it clicks.
4. Place the dock on the floor near a wall
outlet. Plug the Power Cord into the outlet.
5. Store the crevice tool accessory on the
mount on the dock.
For proper operation, ensure all components
are completely connected and clicked
into place.
Flex Wand
(on select
models)
Hand Vacuum
Storage Clip
Handheld
Vacuum
Floor Nozzle
NOTE: Once the charging post is installed, it can’t be removed.
2.
(Click)
1.
(Click)
4.
Power Cord
5.
Accessory
Storage
3.
Assembled Dock
LI-ION BATTERY
Prior to first use, charge the battery completely. A full charge takes approximately 4.5 hours.
BU3120 series, with a full charge, will have up to 40 minutes of runtime. BU3521 series, with
a full charge, will have up to 40 minutes of runtime. Visit sharkclean.com/support online
for more information.
When the Shark
®
Li-ion battery needs to be replaced, dispose of it or recycle it in accordance
with local ordinances or regulations. In some areas, it is illegal to place spent lithium-ion
batteries in the trash or in a municipal solid waste stream. Return spent batteries to an
authorized recycling center or to the retailer for recycling. Contact your local recycling center
for information on where to drop o the spentbattery.
RECYCLING THE LI-ION BATTERY
LED BATTERY POWER AND CHARGING INDICATORS
NOTE: The Shark battery, like all lithium-ion batteries, will naturally decrease in capacity over time from the 100% capacity of
a new battery.
RUNTIMES PER FULLY CHARGED BATTERY
Charging
In Use
Full Mid Low Nearly No
Charge Charge Charge Empty Charge
LED on the battery pack will pulse yellow when reaching 0-75% charge.
LED on the battery pack will pulse green from 75% - 100% charge.
LED on the battery pack will turn white when battery is fully charged.
NOTE: Full charge takes approximately 4.5 hours.
Additional Notes
1. When the battery is fully charged, the LED will turn white, then shut o.
2. Unit will not power on when charger is connected.
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CHARGING
CHARGING WHILE IN STORAGE MODE
Charge the unit by placing it on the dock. Make
sure the contacts on the wand are aligned
with the contacts on the charging post.
When charging is complete and you need
to use the unit again, lift it o the dock.
To detach the hand vacuum from the wand,
press the front latch release button on the
hand vac where it meets the wand, then lift
o the hand vacuum. To reattach the hand
vacuum to the wand, align the hand vacuum
opening over the top of the wand and slide it
on until it clicks into place.
UPRIGHT DOCK CHARGING BU3000 SERIES
HAND VACUUM RELEASE BUTTONS
CONTACTS
NOTE: When the unit is docked properly, the charging lights on the battery will blink, indicating that charging has begun.
NOTE: The main unit comes with a partial charge. For maximum runtime, charge fully before first use (approximately 4.5
hours). Leaving the unit plugged in will not damage battery life.
BATTERY REMOVAL
REMOVING THE BATTERY
For quick and easy short-term storage, attach the hand vacuum to the wand by placing it
onto the pre-assembled wand storage clip.
To remove the battery from the hand vacuum,
press the release tab on the battery cap and
slide out the battery. To reinstall, slide the
battery into the compartment in the handle
until it clicks into place.
BATTERY
STORAGE ON THE GO
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CHARGING
CHARGING WHILE IN STORAGE MODE
Charge the unit by placing it on the dock. Make
sure the contacts on the wand are aligned
with the contacts on the charging post.
When charging is complete and you need
to use the unit again, lift it o the dock.
To detach the hand vacuum from the wand,
press the front latch release button on the
hand vac where it meets the wand, then lift
o the hand vacuum. To reattach the hand
vacuum to the wand, align the hand vacuum
opening over the top of the wand and slide it
on until it clicks into place.
UPRIGHT DOCK CHARGING BU3000 SERIES
HAND VACUUM RELEASE BUTTONS
CONTACTS
NOTE: When the unit is docked properly, the charging lights on the battery will blink, indicating that charging has begun.
NOTE: The main unit comes with a partial charge. For maximum runtime, charge fully before first use (approximately 4.5
hours). Leaving the unit plugged in will not damage battery life.
BATTERY REMOVAL
REMOVING THE BATTERY
For quick and easy short-term storage, attach the hand vacuum to the wand by placing it
onto the pre-assembled wand storage clip.
To remove the battery from the hand vacuum,
press the release tab on the battery cap and
slide out the battery. To reinstall, slide the
battery into the compartment in the handle
until it clicks into place.
BATTERY
STORAGE ON THE GO
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USING YOUR VACUUM
CONTROLS AND CLEANING MODES
Press the
button on the control panel
on the back of the handheld vacuum to
turn on power. To turn o power, press
the button again. To toggle between ECO,
AUTO, and BOOST modes, press the mode
selection button.
POWER
When the vacuum is in the upright position,
the nozzle will lock to allow for freestanding
storage. To disengage the lock to start
cleaning, step on the nozzle.
UPRIGHT
Automatically adjusts to dierent floor
types, with brushroll speed optimized
for deep carpet cleaning. When on bare
floor, the indicator light on the nozzle
will be BLUE. On carpet, the light will be
MAGENTA. The light will turn RED if there
is an error or clog. See Troubleshooting if
this occurs.
AUTO MODE
ABOVE-FLOOR CLEANING
To detach the floor nozzle from the wand,
step on the nozzle while pressing the
nozzle release button at the bottom of
the wand. Lift the wand to remove it. To
reattach the wand, align it over the neck
of the floor nozzle, then slide it on until it
clicks into place.
Detach the hand vacuum to clean above-
floor areas. Press the front latch release
button on the hand vac where it meets the
wand, then lift o the hand vacuum. To
attach an accessory to the hand vacuum,
slide it into the opening in the nozzle. To
remove, press the release button and slide
out the accessory.
ABOVE-FLOOR WITH WAND
ABOVE-FLOOR WITH HAND VACUUM
NOTE: All accessories are compatible with both the wand and the hand vacuum.
MODES EXPLAINED
AUTO mode:
Automatically adjusts to dierent
floor types, with brushroll speed
optimized for deep carpet cleaning.
When on bare floor, the indicator
light on the nozzle will be BLUE. On
carpet, the light will be MAGENTA.
ECO mode:
Vacuum runs on the lowest power
setting to preserve battery life. AUTO
mode is NOT activated in this mode.
The light on the nozzle will be BLUE
when in ECO mode.
BOOST mode:
Vacuum runs at maximum power for
the highest possible suction level.
AUTO mode is NOT activated in this
mode. The light on the nozzle will be
MAGENTA when in BOOST mode.
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USING YOUR VACUUM
CONTROLS AND CLEANING MODES
Press the
button on the control panel
on the back of the handheld vacuum to
turn on power. To turn o power, press
the button again. To toggle between ECO,
AUTO, and BOOST modes, press the mode
selection button.
POWER
When the vacuum is in the upright position,
the nozzle will lock to allow for freestanding
storage. To disengage the lock to start
cleaning, step on the nozzle.
UPRIGHT
Automatically adjusts to dierent floor
types, with brushroll speed optimized
for deep carpet cleaning. When on bare
floor, the indicator light on the nozzle
will be BLUE. On carpet, the light will be
MAGENTA. The light will turn RED if there
is an error or clog. See Troubleshooting if
this occurs.
AUTO MODE
ABOVE-FLOOR CLEANING
To detach the floor nozzle from the wand,
step on the nozzle while pressing the
nozzle release button at the bottom of
the wand. Lift the wand to remove it. To
reattach the wand, align it over the neck
of the floor nozzle, then slide it on until it
clicks into place.
Detach the hand vacuum to clean above-
floor areas. Press the front latch release
button on the hand vac where it meets the
wand, then lift o the hand vacuum. To
attach an accessory to the hand vacuum,
slide it into the opening in the nozzle. To
remove, press the release button and slide
out the accessory.
ABOVE-FLOOR WITH WAND
ABOVE-FLOOR WITH HAND VACUUM
NOTE: All accessories are compatible with both the wand and the hand vacuum.
MODES EXPLAINED
AUTO mode:
Automatically adjusts to dierent
floor types, with brushroll speed
optimized for deep carpet cleaning.
When on bare floor, the indicator
light on the nozzle will be BLUE. On
carpet, the light will be MAGENTA.
ECO mode:
Vacuum runs on the lowest power
setting to preserve battery life. AUTO
mode is NOT activated in this mode.
The light on the nozzle will be BLUE
when in ECO mode.
BOOST mode:
Vacuum runs at maximum power for
the highest possible suction level.
AUTO mode is NOT activated in this
mode. The light on the nozzle will be
MAGENTA when in BOOST mode.
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MAINTAINING YOUR VACUUM
To empty the handheld vacuum dust cup, turn
o the power and hold the hand vac over the
trash. Press the release button and the dust
cup lid will drop open, releasing debris.
EMPTYING THE DOCK DUST BIN
EMPTYING THE HANDHELD VACUUM DUST CUP
The dock dust bin holds up to 30 days’
worth of dust and debris. To remove the bin,
press the dust bin release button and lift the
bin out by the handle.
To empty the bin, hold it over the trash and
press the release button on the top of the
dust bin. The bottom will open to release
the debris.
USING YOUR VACUUM
USING THE AUTO-EMPTY DOCK
Place the vacuum on the dock with the wand
in the cradle of the charging post. When
the vacuum is properly docked, automatic
evacuation will begin. The evacuation cycle
will last for 15 seconds.
Once evacuation is complete, the vacuum
will continue charging until it is removed
from the dock.
Note: DO NOT remove the vacuum while the evacuation cycle is taking place.
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MAINTAINING YOUR VACUUM
To empty the handheld vacuum dust cup, turn
o the power and hold the hand vac over the
trash. Press the release button and the dust
cup lid will drop open, releasing debris.
EMPTYING THE DOCK DUST BIN
EMPTYING THE HANDHELD VACUUM DUST CUP
The dock dust bin holds up to 30 days’
worth of dust and debris. To remove the bin,
press the dust bin release button and lift the
bin out by the handle.
To empty the bin, hold it over the trash and
press the release button on the top of the
dust bin. The bottom will open to release
the debris.
USING YOUR VACUUM
USING THE AUTO-EMPTY DOCK
Place the vacuum on the dock with the wand
in the cradle of the charging post. When
the vacuum is properly docked, automatic
evacuation will begin. The evacuation cycle
will last for 15 seconds.
Once evacuation is complete, the vacuum
will continue charging until it is removed
from the dock.
Note: DO NOT remove the vacuum while the evacuation cycle is taking place.
sharkclean.comsharkclean.com
With the dust cup open and the power o,
press both release buttons and slide the
dust cup out of the hand vac.
Press the tabs on both sides of the filter housing
and pull the filter out of the housing. To clean
the filter, rinse it with water only and allow it to
air-dry for at least 24 hours before reinstalling.
To reinstall the filter, slide it back into the
housing, then slide the housing back into place.
MAINTAINING YOUR VACUUM
To deep-clean the dust cup, slide the release
button until the lid opens completely. Wipe
away any dust and debris with a dry cloth,
then rinse it out with water. Use a damp cloth
to remove any remaining debris. Allow the
dust cup to air-dry completely for at least
24 hours before reinstalling it.
CLEANING THE HANDHELD VACUUM DUST CUP AND FILTER
IMPORTANT: DO NOT use soap when cleaning the filters. Use water only. Ensure that all filters are installed before using.
MAINTAINING YOUR VACUUM
5. Tap o loose debris and wipe the brushroll
clean with a dry towel. Hand wash the
brushroll if needed, using only water,
and then let it air-dry completely for at
least 24 hours.
6. When the brushroll is dry, reinstall it into
the nozzle by inserting it into the nozzle
until it clicks securely into place.
BRUSHROLL MAINTENANCE
POWERFIN FLOOR NOZZLE
1. Turn o the vacuum.
2. Press the nozzle release button to detach
the nozzle from the wand.
3. Press the brushroll release button and
slide the brushroll out of the nozzle.
4. Clear any blockages and remove any
debris from the brushroll and floor nozzle.
For best results, clean the dock filters at least once a month and replace them regularly. To clean filters, rinse with cold water
ONLY to prevent damage from cleaning chemicals. Allow all filters to air-dry for at least 24 hours before reinstalling them to
prevent liquid from being drawn into electrical parts. Maintaining the dock filters will ensure successful automatic evacuation.
CLEANING THE AUTO-EMPTY DOCK FILTER
To access the filter in the dock, remove the Filter
Door. Press the button at the bottom of the door,
then tilt the door and lift it o. Remove the filter
from the dock. After the filter has been rinsed
and dried, reinstall it by reinserting it into the
dock and replacing the filter door.
To access the Auto-Empty Exhaust Foam
Filter, remove the dust bin. Before removing
the Exhaust Foam Filter, vacuum o any fine
debris from the surface. Lift the Exhaust
Foam Filter out of the dock, then rinse it with
water only (do not use soap). Allow the filter
to air-dry completely before reinstalling it.
sharkclean.comsharkclean.com
With the dust cup open and the power o,
press both release buttons and slide the
dust cup out of the hand vac.
Press the tabs on both sides of the filter housing
and pull the filter out of the housing. To clean
the filter, rinse it with water only and allow it to
air-dry for at least 24 hours before reinstalling.
To reinstall the filter, slide it back into the
housing, then slide the housing back into place.
MAINTAINING YOUR VACUUM
To deep-clean the dust cup, slide the release
button until the lid opens completely. Wipe
away any dust and debris with a dry cloth,
then rinse it out with water. Use a damp cloth
to remove any remaining debris. Allow the
dust cup to air-dry completely for at least
24 hours before reinstalling it.
CLEANING THE HANDHELD VACUUM DUST CUP AND FILTER
IMPORTANT: DO NOT use soap when cleaning the filters. Use water only. Ensure that all filters are installed before using.
MAINTAINING YOUR VACUUM
5. Tap o loose debris and wipe the brushroll
clean with a dry towel. Hand wash the
brushroll if needed, using only water,
and then let it air-dry completely for at
least 24 hours.
6. When the brushroll is dry, reinstall it into
the nozzle by inserting it into the nozzle
until it clicks securely into place.
BRUSHROLL MAINTENANCE
POWERFIN FLOOR NOZZLE
1. Turn o the vacuum.
2. Press the nozzle release button to detach
the nozzle from the wand.
3. Press the brushroll release button and
slide the brushroll out of the nozzle.
4. Clear any blockages and remove any
debris from the brushroll and floor nozzle.
For best results, clean the dock filters at least once a month and replace them regularly. To clean filters, rinse with cold water
ONLY to prevent damage from cleaning chemicals. Allow all filters to air-dry for at least 24 hours before reinstalling them to
prevent liquid from being drawn into electrical parts. Maintaining the dock filters will ensure successful automatic evacuation.
CLEANING THE AUTO-EMPTY DOCK FILTER
To access the filter in the dock, remove the Filter
Door. Press the button at the bottom of the door,
then tilt the door and lift it o. Remove the filter
from the dock. After the filter has been rinsed
and dried, reinstall it by reinserting it into the
dock and replacing the filter door.
To access the Auto-Empty Exhaust Foam
Filter, remove the dust bin. Before removing
the Exhaust Foam Filter, vacuum o any fine
debris from the surface. Lift the Exhaust
Foam Filter out of the dock, then rinse it with
water only (do not use soap). Allow the filter
to air-dry completely before reinstalling it.
sharkclean.comsharkclean.com
If you run over a hard or sharp object or notice a noise change while vacuuming, check for
blockages or objects caught in the brushroll.
Checking for Blockages in the
Hand Vacuum:
1. Turn o the vacuum.
2 . Remove the hand vacuum from
the wand.
3 . Check all intake openings to the
dust cup and remove any debris
or blockages.
Checking for Blockages
in the Charging Post:
1. Unplug the dock.
2. Remove the vacuum from the
dock.
3. Press the latch on the back of
the charging post and lift the
post away from the dock.
4. Check the end of the charging
post and top of the dock
for any debris or blockages.
Checking for Blockages in
the Wand:
1. Turn o the vacuum.
2. Detach the hand vacuum and
floor nozzle from the wand.
3. Check both ends of the wand
for blockages and debris.
4. Clear away any debris or
blockages.
Checking for Blockages in the Dock:
1. Unplug the dock.
2. Remove the vacuum from the
dock.
3. Remove the dust bin from the
dock.
4. Check the exit for any debris
or blockages.
Checking for Blockages in the
Floor Nozzle:
1. Turn o the vacuum.
2. Detach the wand from the
floor nozzle.
3. Press the brushroll release
button and slide the brushroll
out of the nozzle.
4. Clear any blockages and
release any debris from the
brushroll and floor nozzle.
5. Slide the brushroll back into
the nozzle, ensuring everything
is lined up and in place.
CHECKING FOR BLOCKAGES IN THE VACUUM
CHECKING FOR BLOCKAGES IN THE AUTO-EMPTY DOCK
MAINTAINING YOUR VACUUM
Vacuum is not picking up debris. No suction or light suction. Third indicator light on hand vacuum is
solid yellow. (Refer to Checking for Blockages section for more information.)
1. Dust cup may be full; empty dust cup.
2. Check floor nozzle for blockages; clear blockages if required.
3. Remove any string, carpet fibers, or hair that may be wrapped around the brushroll.
4. Check connection between hand vacuum and wand for blockages; clear blockages if required.
5. Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying
the filters before reinstalling them.
Vacuum lifts area rugs.
1. Make sure you are not engaging BOOST mode. Take care when vacuuming area rugs or rugs with
delicately sewn edges.
2. Turn o the unit to disengage from the carpet, then restart.
The brushroll in the floor nozzle doesn’t spin.
1. Immediately turn o the vacuum. Remove any blockages before turning the vacuum back on. Make sure
the hand vacuum is tilted back far enough for the brushroll to engage while in use.
2. If the floor nozzle has headlights and they are not illuminated, there is a connection issue between the
hand vacuum, wand, and nozzle. Try detaching the parts, then reconnecting them.
Vacuum turns o on its own.
There are several possible reasons for the vacuum turning o on its own, including blockages, battery
issues, and overheating. If vacuum turns o on its own, perform the following steps:
1. Turn on the vacuum and check the battery indicator lights on the hand vacuum. If recharging is needed,
make sure vacuum power is o placing it on the charging dock.
2. Empty dust cup and clean filters (See the Cleaning the Dust Cup and Filter section).
3. Check wand, accessories, and inlet openings and remove any blockages.
4. Allow unit and battery to cool for at least 45 minutes,
until they return to room temperature.
5. Press the On/O switch to restart the vacuum.
Battery Indicator Lights on hand vacuum are flashing.
• ECO, BOOST, and 2 Battery lights are flashing (Fig. A):
Clog. (See the Maintaining Your Vacuum section.)
Contact Customer Service at
1-800-798-7398 or sharkclean.com
if you experience any of the indications listed below:
• All LEDs are blinking: critical motor failure.
Contact call center. (Fig. B)
• All LEDs except ECO are flashing:
Motor is overheating. (Fig. C):
• All LEDs except BOOST are blinking: Critical
motor failure. Contact call center. (Fig. D)
• 2 Battery LEDs, ECO, and BOOST LEDs are blinking.
Critical motor failure. Contact call center. (Fig. E)
• All Battery LEDs and all mode LEDs are blinking. Motor
temperature issue. Clean unit and allow it to
sit for 20 minutes. (Fig. F)
• 2 Battery LEDs and BOOST LEDs are blinking: Motor
temperature issue. Clean unit and allow it to
sit for 20 minutes. (Fig. G)
• 2 Battery LEDs and ECO LEDs are blinking:
Critical system failure. Contact call center.
• All 4 Battery Icons are pulsing: Floor nozzle temperature
issue. Check for clogs/jams, allow it to sit for 20 minutes. (Fig. I)
• First and last Battery icons are blinking: Floor nozzle
critical failure. Contact call center. (Fig. J)
MAINTAINING YOUR VACUUM
TROUBLESHOOTING
WARNING: To reduce the risk of shock and unintended operation, turn o
power and remove the battery before servicing.
NOTE: If vacuum still does not operate properly, contact Customer Service at 1-800-798-7398 or sharkclean.com/support.
Fig. E Fig. F
Fig. B Fig. C
Fig. D
Fig. A
Fig. HFig. G Fig. I
Fig. I
sharkclean.comsharkclean.com
If you run over a hard or sharp object or notice a noise change while vacuuming, check for
blockages or objects caught in the brushroll.
Checking for Blockages in the
Hand Vacuum:
1. Turn o the vacuum.
2 . Remove the hand vacuum from
the wand.
3 . Check all intake openings to the
dust cup and remove any debris
or blockages.
Checking for Blockages
in the Charging Post:
1. Unplug the dock.
2. Remove the vacuum from the
dock.
3. Press the latch on the back of
the charging post and lift the
post away from the dock.
4. Check the end of the charging
post and top of the dock
for any debris or blockages.
Checking for Blockages in
the Wand:
1. Turn o the vacuum.
2. Detach the hand vacuum and
floor nozzle from the wand.
3. Check both ends of the wand
for blockages and debris.
4. Clear away any debris or
blockages.
Checking for Blockages in the Dock:
1. Unplug the dock.
2. Remove the vacuum from the
dock.
3. Remove the dust bin from the
dock.
4. Check the exit for any debris
or blockages.
Checking for Blockages in the
Floor Nozzle:
1. Turn o the vacuum.
2. Detach the wand from the
floor nozzle.
3. Press the brushroll release
button and slide the brushroll
out of the nozzle.
4. Clear any blockages and
release any debris from the
brushroll and floor nozzle.
5. Slide the brushroll back into
the nozzle, ensuring everything
is lined up and in place.
CHECKING FOR BLOCKAGES IN THE VACUUM
CHECKING FOR BLOCKAGES IN THE AUTO-EMPTY DOCK
MAINTAINING YOUR VACUUM
Vacuum is not picking up debris. No suction or light suction. Third indicator light on hand vacuum is
solid yellow. (Refer to Checking for Blockages section for more information.)
1. Dust cup may be full; empty dust cup.
2. Check floor nozzle for blockages; clear blockages if required.
3. Remove any string, carpet fibers, or hair that may be wrapped around the brushroll.
4. Check connection between hand vacuum and wand for blockages; clear blockages if required.
5. Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying
the filters before reinstalling them.
Vacuum lifts area rugs.
1. Make sure you are not engaging BOOST mode. Take care when vacuuming area rugs or rugs with
delicately sewn edges.
2. Turn o the unit to disengage from the carpet, then restart.
The brushroll in the floor nozzle doesn’t spin.
1. Immediately turn o the vacuum. Remove any blockages before turning the vacuum back on. Make sure
the hand vacuum is tilted back far enough for the brushroll to engage while in use.
2. If the floor nozzle has headlights and they are not illuminated, there is a connection issue between the
hand vacuum, wand, and nozzle. Try detaching the parts, then reconnecting them.
Vacuum turns o on its own.
There are several possible reasons for the vacuum turning o on its own, including blockages, battery
issues, and overheating. If vacuum turns o on its own, perform the following steps:
1. Turn on the vacuum and check the battery indicator lights on the hand vacuum. If recharging is needed,
make sure vacuum power is o placing it on the charging dock.
2. Empty dust cup and clean filters (See the Cleaning the Dust Cup and Filter section).
3. Check wand, accessories, and inlet openings and remove any blockages.
4. Allow unit and battery to cool for at least 45 minutes,
until they return to room temperature.
5. Press the On/O switch to restart the vacuum.
Battery Indicator Lights on hand vacuum are flashing.
• ECO, BOOST, and 2 Battery lights are flashing (Fig. A):
Clog. (See the Maintaining Your Vacuum section.)
Contact Customer Service at
1-800-798-7398 or sharkclean.com
if you experience any of the indications listed below:
• All LEDs are blinking: critical motor failure.
Contact call center. (Fig. B)
• All LEDs except ECO are flashing:
Motor is overheating. (Fig. C):
• All LEDs except BOOST are blinking: Critical
motor failure. Contact call center. (Fig. D)
• 2 Battery LEDs, ECO, and BOOST LEDs are blinking.
Critical motor failure. Contact call center. (Fig. E)
• All Battery LEDs and all mode LEDs are blinking. Motor
temperature issue. Clean unit and allow it to
sit for 20 minutes. (Fig. F)
• 2 Battery LEDs and BOOST LEDs are blinking: Motor
temperature issue. Clean unit and allow it to
sit for 20 minutes. (Fig. G)
• 2 Battery LEDs and ECO LEDs are blinking:
Critical system failure. Contact call center.
• All 4 Battery Icons are pulsing: Floor nozzle temperature
issue. Check for clogs/jams, allow it to sit for 20 minutes. (Fig. I)
• First and last Battery icons are blinking: Floor nozzle
critical failure. Contact call center. (Fig. J)
MAINTAINING YOUR VACUUM
TROUBLESHOOTING
WARNING: To reduce the risk of shock and unintended operation, turn o
power and remove the battery before servicing.
NOTE: If vacuum still does not operate properly, contact Customer Service at 1-800-798-7398 or sharkclean.com/support.
Fig. E Fig. F
Fig. B Fig. C
Fig. D
Fig. A
Fig. HFig. G Fig. I
Fig. I
sharkclean.comsharkclean.com
FIVE (5) YEAR LIMITED WARRANTY
The Five (5) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the original product only and is
not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of five (5) years from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion, will be
repaired or replaced up to five (5) years from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require
regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered
by this warranty. Replacement parts are available for purchase at sharkaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling, failure
to perform required maintenance (e.g., not cleaning the filters, not removing debris from the brushroll),
or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused
in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the
repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the warranty
period, visit sharkclean.com/support for product care and maintenance self-help. Our Customer Service
Specialists are also available at 1-800-798-7398 to assist with product support and warranty service options,
including the possibility of upgrading to our VIP warranty service options for select product categories. So we
may better assist you, please register your product online at registeryourshark.com and have the product on
hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of
$25.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-800-798-7398 to initiate a warranty claim. You will need the receipt as proof of purchase.
We also ask that you register your product online at registeryourshark.com and have the product on hand
when you call, so we may better assist you. A Customer Service Specialist will provide you with return and
packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state to state.
Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above
may not apply to you.
NOTE: Not all accessories come with all units. Please see the enclosed Quick Start Guide for your unit's configuration.
To order additional accessories, visit sharkaccessories.com.
ADDITIONAL ACCESSORIES AVAILABLE ON SHARKACCESSORIES.COM
A
Crevice Tool
B
Duster Crevice Tool
C
Wide Upholstery Tool
D
Pet Multi-Tool
E
Replacement Battery
F
Hand Vac Pre-Motor Filter
G
Auto-Empty Dock
Post-Motor HEPA Filter
H
Auto-Empty Exhaust Foam Filter
D
C
F
B
A
G
E
H
sharkclean.comsharkclean.com
FIVE (5) YEAR LIMITED WARRANTY
The Five (5) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the original product only and is
not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of five (5) years from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion, will be
repaired or replaced up to five (5) years from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require
regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered
by this warranty. Replacement parts are available for purchase at sharkaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling, failure
to perform required maintenance (e.g., not cleaning the filters, not removing debris from the brushroll),
or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused
in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the
repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the warranty
period, visit sharkclean.com/support for product care and maintenance self-help. Our Customer Service
Specialists are also available at 1-800-798-7398 to assist with product support and warranty service options,
including the possibility of upgrading to our VIP warranty service options for select product categories. So we
may better assist you, please register your product online at registeryourshark.com and have the product on
hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of
$25.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-800-798-7398 to initiate a warranty claim. You will need the receipt as proof of purchase.
We also ask that you register your product online at registeryourshark.com and have the product on hand
when you call, so we may better assist you. A Customer Service Specialist will provide you with return and
packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state to state.
Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above
may not apply to you.
NOTE: Not all accessories come with all units. Please see the enclosed Quick Start Guide for your unit's configuration.
To order additional accessories, visit sharkaccessories.com.
ADDITIONAL ACCESSORIES AVAILABLE ON SHARKACCESSORIES.COM
A
Crevice Tool
B
Duster Crevice Tool
C
Wide Upholstery Tool
D
Pet Multi-Tool
E
Replacement Battery
F
Hand Vac Pre-Motor Filter
G
Auto-Empty Dock
Post-Motor HEPA Filter
H
Auto-Empty Exhaust Foam Filter
D
C
F
B
A
G
E
H
sharkclean.comsharkclean.com
BATTERY REMOVAL AND DISPOSAL
This product uses a lithium-ion rechargeable and recyclable battery. When the battery no longer holds a
charge, it should be removed from the vacuum and recycled. DO NOT incinerate or compost the battery.
When your lithium-ion battery needs to be replaced, dispose of it or recycle it in accordance with local
ordinances or regulations. In some areas, it is illegal to place spent lithium-ion batteries in the trash or in a
municipal solid waste stream. Return spent battery to an authorized recycling center or to retailer for recycling.
Contact your local recycling center for information on where to drop o the spentbattery.
The RBRC™ (Rechargeable Battery Recycling Corporation) seal on the lithium-ion battery indicates that the
costs to recycle the battery at the end of its useful life have already been paid by SharkNinja. In some areas,
it is illegal to place spent lithium-ion batteries in the trash or municipal solid waste stream and the RBRC
program provides an environmentally conscious alternative.
RBRC, in cooperation with SharkNinja and other battery users, has established programs in the United
States and Canada to facilitate the collection of spent lithium-ion batteries. Help protect our environment
and conserve natural resources by returning the spent lithium-ion battery to an authorized SharkNinja
service center or to your local retailer for recycling. You may also contact your local recycling center for
information on where to drop o the spent battery, or call 1-800-798-7398.
TIP: You can find the model and serial numbers on
the QR code label on the bottom of the back of the
hand vacuum and battery.
RECORD THIS INFORMATION
Model Number: �����������������������������
Date Code: ���������������������������������
Date of Purchase: ���������������������������
(Keep receipt)
Store of Purchase: ���������������������������
REGISTER YOUR PURCHASE
registeryourshark.com
TWO (2) YEAR LIMITED BATTERY WARRANTY
The Two (2) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the original product only and is
not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of two (2) years from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1. The original battery deemed defective, in SharkNinja’s sole discretion, will be replaced up to two (2)
years from the original purchase date.
2. In the event a replacement battery is issued, the warranty coverage ends six (6) months following the
receipt date of the replacement battery or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of the battery, which requires optimal temperature storage and operation to ensure
its proper functioning. Replacement batteries are available for purchase at sharkclean.com/batteries.
2. A battery that has been tampered with or used for commercial purposes.
3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling, failure
to perform required maintenance (e.g., not cleaning the filters, not removing debris from the brushroll),
or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused
in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the
repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your battery fails to operate properly while in use under normal household conditions within the warranty
period, visit sharkclean.com/support for product care and maintenance self-help. Our Customer Service
Specialists are also available at 1-800-798-7398 to assist with product support and warranty service
options. So we may better assist you, please register your product online at registeryourshark.com and
have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for replacement. A fee of $20.95
(subject to change) will be charged when SharkNinja ships the replacement unit.
How to initiate a warranty claim
You must call 1-800-798-7398 to initiate a warranty claim. You will need the receipt as proof of purchase.
We also ask that you register your product online at registeryourshark.com and have the product on hand
when you call, so we may better assist you. A Customer Service Specialist will provide you with return and
packing instruction information when you call. A Customer Service Specialist will provide you with return
and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state to state.
Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above
may not apply to you.
TECHNICAL SPECIFICATIONS
Voltage: BU3120 series: 18V
BU3500 series: 21.6V
sharkclean.comsharkclean.com
BATTERY REMOVAL AND DISPOSAL
This product uses a lithium-ion rechargeable and recyclable battery. When the battery no longer holds a
charge, it should be removed from the vacuum and recycled. DO NOT incinerate or compost the battery.
When your lithium-ion battery needs to be replaced, dispose of it or recycle it in accordance with local
ordinances or regulations. In some areas, it is illegal to place spent lithium-ion batteries in the trash or in a
municipal solid waste stream. Return spent battery to an authorized recycling center or to retailer for recycling.
Contact your local recycling center for information on where to drop o the spentbattery.
The RBRC™ (Rechargeable Battery Recycling Corporation) seal on the lithium-ion battery indicates that the
costs to recycle the battery at the end of its useful life have already been paid by SharkNinja. In some areas,
it is illegal to place spent lithium-ion batteries in the trash or municipal solid waste stream and the RBRC
program provides an environmentally conscious alternative.
RBRC, in cooperation with SharkNinja and other battery users, has established programs in the United
States and Canada to facilitate the collection of spent lithium-ion batteries. Help protect our environment
and conserve natural resources by returning the spent lithium-ion battery to an authorized SharkNinja
service center or to your local retailer for recycling. You may also contact your local recycling center for
information on where to drop o the spent battery, or call 1-800-798-7398.
TIP: You can find the model and serial numbers on
the QR code label on the bottom of the back of the
hand vacuum and battery.
RECORD THIS INFORMATION
Model Number: �����������������������������
Date Code: ���������������������������������
Date of Purchase: ���������������������������
(Keep receipt)
Store of Purchase: ���������������������������
REGISTER YOUR PURCHASE
registeryourshark.com
TWO (2) YEAR LIMITED BATTERY WARRANTY
The Two (2) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the original product only and is
not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of two (2) years from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1. The original battery deemed defective, in SharkNinja’s sole discretion, will be replaced up to two (2)
years from the original purchase date.
2. In the event a replacement battery is issued, the warranty coverage ends six (6) months following the
receipt date of the replacement battery or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of the battery, which requires optimal temperature storage and operation to ensure
its proper functioning. Replacement batteries are available for purchase at sharkclean.com/batteries.
2. A battery that has been tampered with or used for commercial purposes.
3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling, failure
to perform required maintenance (e.g., not cleaning the filters, not removing debris from the brushroll),
or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused
in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the
repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your battery fails to operate properly while in use under normal household conditions within the warranty
period, visit sharkclean.com/support for product care and maintenance self-help. Our Customer Service
Specialists are also available at 1-800-798-7398 to assist with product support and warranty service
options. So we may better assist you, please register your product online at registeryourshark.com and
have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for replacement. A fee of $20.95
(subject to change) will be charged when SharkNinja ships the replacement unit.
How to initiate a warranty claim
You must call 1-800-798-7398 to initiate a warranty claim. You will need the receipt as proof of purchase.
We also ask that you register your product online at registeryourshark.com and have the product on hand
when you call, so we may better assist you. A Customer Service Specialist will provide you with return and
packing instruction information when you call. A Customer Service Specialist will provide you with return
and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state to state.
Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above
may not apply to you.
TECHNICAL SPECIFICATIONS
Voltage: BU3120 series: 18V
BU3500 series: 21.6V
© 2024 SharkNinja Operating LLC. SHARK is a registered trademark of SharkNinja Operating LLC.
RBRC is a trademark of Rechargeable Battery Recycling Corporation.
BU3000�BU3500Series�IB�E�MP�Mv2
PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
This Owner’s Guide is designed to help you get a complete understanding of your new
Shark®
Cordless Clean & Empty Stick Vacuum & Auto-Empty System.
SharkNinja Operating LLC
US: Needham, MA 02494
CAN: Ville St-Laurent, QC H4S 1A7
1-800-798-7398
sharkclean.com
Illustrations may dier from actual product. We are constantly striving to improve our products;
therefore the specifications contained herein are subject to change without notice.
This product may be covered by one or more U.S. patents. See sharkninja.com/patents for
more information.
