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19
Fixing Malfunctions
Malfunctions are usually due to something minor. Before
calling Customer Support, you should consider the
following advice and warnings.
9 CAUTION
Repairs should only be done by an authorized
servicer.
Improper repair of your appliance may result in risk
of severe physical injury or death.
Crackling:
Occurs when using cookware made from different layers of material or when using cookware of different
sizes and different materials at the same time. The volume of the noise can vary depending on the quantity
of food being cooked or the cooking method.
High-pitched whistling noises:
Can occur when two elements are used on the highest heat setting at the same time. The whistling noises
disappear or become quieter when the heat setting is reduced.
Fan noise:
The cooktop is equipped with a fan that switches on automatically at high temperatures. The fan may con-
tinue to run even after you have switched off the cooktop if the temperature detected is still too high.
Noises
Cleaning
How do I clean the cooktop?
Using a special glass-ceramic cleaning agent produces the best results. We advise against using harsh or
abrasive cleaning agents, dishwater detergent (concentrated) or scouring pads.
You can find more information about cleaning and caring for your cooktop in the section on ~ "Cleaning
and Maintenance"
Display Possible cause Solution
None The power supply has been discon-
nected.
Use other electrical devices to check whether a
short-circuit has occurred in the power supply.
The device has not been connected in
accordance with the connection dia-
gram.
Ensure that the device has been connected in
accordance with the connection diagram.
Electronics error. If the error cannot be eliminated, inform Customer
Support.
The displays flash The control panel is damp or an
object is covering it.
Dry the control panel or remove the object.
The Ù indicator flashes
in the element displays
An error has occurred in the electron-
ics.
To confirm the error, cover the control panel with
your hand.
”ƒ
The electronics have overheated and
have switched off the corresponding
element.
Wait until the electronics have cooled down suffi-
ciently. Then touch any symbol on the cooktop. If
the warning persists, call Customer Support.
”…
The electronics have overheated and
have switched off all elements.
Ӡ + heat setting and
acoustic signal
There is a hot pan in the area of the
control panel. There is a risk that the
electronics will overheat.
Remove the pan. The error display goes out shortly
afterwards. You can continue to cook.
Ӡ and acoustic signal
There is a hot pan in the area of the
control panel. To protect the electron-
ics, the element has been switched
off.
Remove the pan. Wait for a few seconds. Touch
any control. If the error display goes out, you can
continue to cook.
”‚/”‡
The element has overheated and
switched itself off to protect the work
surface.
Wait until the electronics have cooled down suffi-
ciently and switch the element on again.
Do not place hot pans on the control panel.
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