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17
TROUBLESHOOTING
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid
a service call, refer to the warranty page in this manual and scan the code there with your mobile device, or visit
http://www.whirlpool.com/product_help. In Canada, visit http://www.whirlpool.ca.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
In Canada:
Whirlpool Brand Home Appliances
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
Problem Possible Causes and/or Solutions
Nothing will operate
Oven isn’t wired properly: See the Installation Instructions.
Household fuse is blown, or a circuit breaker is tripped: Replace the fuse or reset the circuit breaker. If the
problem continues, call an electrician.
Oven will not operate
Control Lock is on: “Control Lock” will display on the screen. Scroll up to unlock.
Sabbath Mode is set: See the “Sabbath Mode” section.
On double oven models, one oven is self-cleaning: When one oven is self-cleaning, the other oven cannot
be set or turned on.
Oven temperature
too high or too low
Oven temperature needs adjustment: See the “Temperature Calibration” section.
Display shows
messages
Power failure: On some models, reset the clock if needed. See “Preferences” in the “Tools” section.
Error code (display shows letter followed by number): Press the oven Cancel keypad to clear the display. If
it reappears, call for service. See the “Warranty” section for contact information.
Demo Mode (product is in Demo Mode): See the “Tools” section to exit Demo Mode.
Clean cycle did not
work on all spills
Several cooking cycles between Clean cycles or spills on oven walls and doors: Run additional Clean
cycles. The affresh
®
Kitchen and Appliance Cleaner can be used for stubborn soils. See the “Accessories”
and “Self-Cleaning Cycle” sections for more information.
Warm air coming
from oven vent
Warm air coming from the oven vent is normal. During a self-clean cycle, the air stream is increased.
The cooling fan may operate both during an oven’s cycle and after the cycle has ended, causing warm air to
exit from the oven vent.
Convection fan runs
during Bake function
It is normal for the convection fan and element to operate during Bake mode to enhance performance
and heat distribution.
Long preheat times
Not all cycles require preheating. See cycle instructions for preheat recommendations. Most cycles preheat to
350°F (177°C) in 12 to 17 minutes. Higher temperatures will take more time. Removing unused oven racks
prior to preheating can help reduce preheat time.
Self-Cleaning cycle
will not operate
The oven door is open: Close the oven door all the way.
The function has not been entered: See the “Self-Cleaning Cycle” section.
A Timed Self-Clean cycle has been set: See the “Self-Cleaning Cycle” section.
On double oven models, one oven is self-cleaning: When one oven is self-cleaning, the other oven cannot
be set to self-clean
Oven cooking results
not what expected
The set temperature was incorrect: Double-check the recipe in a reliable cookbook.
Oven temperature needs adjustment: See “Temperature Calibration” in the “More Modes” section.
Oven was not preheated: See the “Baking and Roasting” section.
Racks were positioned improperly: See the “Positioning Racks and Bakeware” section.
Not enough air circulation around bakeware: See the “Positioning Racks and Bakeware” section.
Batter distributed unevenly in pan: Check that batter is level in the pan.
Darker browning of food caused by dull or dark bakeware: Lower the oven temperature 25°F (15°C)
or move rack to a higher position in the oven.
Lighter browning of food caused by shiny or light colored bakeware: Move rack to a lower position in the
oven.
Incorrect length of cooking time was used: Adjust cooking time.
Oven door was not closed: Be sure that the bakeware does not keep the door from closing.
Oven door was opened during cooking: Oven peeking releases oven heat and can result in longer cooking
times.
Rack is too close to bake burner, making baked items too brown on bottom: Move rack to higher
position in the oven.
Pie crusts browning too quickly: Use aluminum foil to cover the edge of the crust and/or reduce baking
temperature.
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