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Problem Possible Cause What To Do
Food does not cook properly Oven controls improperly set. See the Cooking Instructions section.
Incorrect cookware or cookware of
improper size being used.
See the Cookware section.
Oven temperature needs adjustment. See the Special Features section.
Ingredient substitution Substituting ingredients can change the recipe
outcome.
Room temperature should be
over 60°F
Increase room temperature.
Oven temperature too hot or too
cold
Oven temperature needs adjustment. See the Special Features section.
Oven does not work or appears
not to work
A fuse in your home may be blown or the
circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Oven controls improperly set. See the Using the Oven section.
“Crackling” or “popping” sound This is the sound of the metal heating
and cooling during both the cooking and
cleaning functions.
This is normal.
Why is my range making a
"clicking" noise when using my
oven?
Your hearth oven has been designed
to maintain a tighter control over your
oven's temperature. You may hear your
oven's heating elements "click" on and off
more frequently than in standard ovens
to achieve better results during cooking
cycles.
This is normal.
Sometimes the oven takes
longer to preheat to the same
temperature
Cookware or food in oven. The cookware or food in the oven will cause the
oven to take longer to preheat. Remove items to
reduce preheat time.
Excessive smoking during
cooking cycle
Excessive food debris or flour. Touch the Cancel/Off pad. Open the windows to
rid the room of smoke. Once the oven has cooled,
wipe up the excess soil.
Display goes blank
A fuse in your home may be blown or the
circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
“Burning” or “oily” odor
emitting from the vent
This is normal in a new oven and will
disappear in time.
This is normal.
Strong odor An odor from the oven insulation is
normal for the first few times the oven is
used.
This is temporary and will go away after several
uses.
Save time and money! Review the chart below first and you may not need to call for service.
TROUBLESHOOTING
18 49-80785 Rev. 2
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