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Troubleshooting
117
B
Gray background
Make sure that you use paper that meets our specifications.
See Acceptable paper and other print media uu page 20.
Check the machine’s environment. Conditions such as high
temperatures and high humidity can increase the amount of
background shading.
See Product Safety Guide: Choosing a location.
Put in a new toner cartridge.
See Replacing the toner cartridge uu page 67.
Put in a new drum unit.
See Replacing the drum unit uu page 75.
Ghost
Make sure that you use paper that meets our specifications. Rough-
surfaced paper or thick paper may cause this problem.
See Acceptable paper and other print media uu page 20.
Make sure that you choose the appropriate media type in the printer
driver or in the machine’s Tray Setting menu.
See Paper Size and Type uu page 17.
See Software User's Guide: Printing (for Windows
®
).
See Software User's Guide: Printing and Faxing (for Macintosh).
Choose Reduce Ghosting mode in the printer driver.
See Software User's Guide: Printing (for Windows
®
).
See Software User's Guide: Printing and Faxing (for Macintosh).
Put in a new drum unit.
See Replacing the drum unit uu page 75.
Put in a new toner cartridge.
See Replacing the toner cartridge uu page 67.
The fuser unit may be contaminated.
Call Brother Customer Service at:
In USA: 1-877-BROTHER (1-877-276-8437)
In Canada: 1-877-BROTHER
Examples of poor print
quality
Recommendation
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ABCD
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01234
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