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8
Before you call for service…
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
PERFORMANCE Possible Causes What To Do
Clothes too wet Water temp selection • Some fabrics will feel wetter when rinsed with cold water.
Colored spots Use of fabric softener • For best results, GE recommends use of dryer sheets to
freshen clothes and reduce static cling. If you prefer to use
liquid fabric softener, please add near the end of the wash
(agitate) portion of the cycle, before the water drains. The
“washing” light will flash when it is time to add fabric
softener. Use of liquid fabric softener during the low-water,
high-efficiency rinse can cause spotting on clothes.
Rewashing will remove these spots.
Dye transfer • Sort whites or lightly colored items from dark colors.
Grayed or yellowed Not enough detergent • Use more detergent (especially with larger loads). Be sure
clothes to follow detergent manufacturer’s directions.
Hard water • Use a water conditioner like Calgon brand or install
a water softener.
Water is not hot enough • Make sure water heater is delivering water at
120°F–140°F (48°C–60°C).
Washer is overloaded • Select load size to match clothes load.
Detergent is not • Add detergent as wash basket fills with water before
dissolving you load clothes.
Dye transfer • Sort clothes by color. If fabric label states wash separately,
unstable dyes may be indicated.
Lint or residue on Clothes are air or line dried • If you do not dry your clothes with a clothes dryer, your
clothes clothes may retain more lint.
Incorrect sorting • Separate lint producers from lint collectors.
Detergent not dissolving • Add detergent as wash basket fills with water, before you
load clothes.
• Try a liquid detergent.
• Use warmer water temperature.
Overloading • Load clothes no higher than the top row of holes in the
washer basket.
• Make sure load size selected matches clothes load size.
Incorrect use of fabric softener • See actions under “Colored spots.”
Pilling Result of normal wear on • While this is not caused by the washer, you can slow the
poly-cotton blends and pilling process by washing garments inside out.
fuzzy fabrics
Operating Instructions Safety Instructions
Consumer Support
Troubleshooting Tips
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