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English - 36
troubleshooting and error code
TROUBLESHOOTING
If you have any of the problems listed below try the solutions given.
This is normal.
•
Condensation inside the oven.
•
Air flow around the door and outer casing.
•
Light reflection around the door and outer casing.
•
Steam escaping from around the door or vents.
The oven does not start when you press the Start button.
•
Is the door completely closed?
The food is not cooked at all.
•
Have you set the timer correctly and/or pressed the Start button?
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Is the door closed?
•
Have you overloaded the electric circuit and caused a fuse to blow or a breaker to be
triggered?
The food is either overcooked or undercooked.
•
Was the appropriate cooking length set for the type of food?
•
Was an appropriate power level chosen?
The light bulb is not working.
•
The Light bulb should not be replaced in person for safety reasons. Please contact
nearest authorised Samsung customer care centre to arrange for a qualified engineer
to replace the bulb.
The oven causes interference with radios or televisions.
•
Slight interference may be observed on televisions or radios when the oven
is operating. This is normal. To solve this problem, install the oven away from
televisions, radios and aerials.
•
If interference is detected by the oven’s microprocessor, the display may be reset. To
solve this problem, disconnect the power plug and reconnect it. Reset the time.
Sparking and cracking occur inside the oven (arcing).
•
Have you used a dish with metal trimmings?
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Have you left a fork or other metal utensil inside the oven?
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Is aluminum foil too close to the inside walls?
Smoke and bad smell when initial operating.
•
It’s a temporary condition by new component heating. Smoke and smell will
disappear completely after 10 minutes operation.
To remove smell more quickly, please operate microwave oven with putting lemon
formation or lemon juice in the cabinet.
If the above guidelines do not enable you to solve the problem, then contact your
local SAMSUNG customer service centre.
Please have the following information read;
•
The model and serial numbers, normally printed on the rear of the oven
•
Your warranty details
•
A clear description of the problem
Then contact your local dealer or SAMSUNG aftersales service.
ERROR CODE
“SE” message indicates.
•
Clean the keys and check if there is water on the surface around key. Turn o the
microwave oven and try setting again. If it occurs again, call your local SAMSUNG
Customer Care Centre.
“E-24” message indicates.
•
Before the microwave can overheat, the “E-24” message appears on the display. If
the “E-24” message appears, press the Stop/Eco key to utilize the initialization mode.
After the oven cools, try operating the oven. If the “E-24” message appears again,
contact your local Samsung Customer Care Centre.
For any codes not listed above, or if the suggested solution does not solve the
problem, contact your local SAMSUNG Customer Care Centre.
MC28H5013AW_EU_DE68-04234B-03_EN.indd 36 2017-06-29 10:49:23
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