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Troubleshooting
69
B
Paper Jam [Rear] The paper is jammed in the machine. Remove the jammed paper by
following the steps in Printer jam or
paper jam on page 74.
Make sure the paper length guide is
set to the correct paper size. DO NOT
extend the paper tray when you load
A5 or smaller size paper.
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. Make sure paper is not still
jammed in the machine. (See
Additional paper jam clear operations
on page 78.)
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
(See Advanced User’s Guide:
Cleaning the paper pick-up rollers.)
Unable to CleanXX
Unable to Init.XX
Unable to PrintXX
Unable to ScanXX
The machine has a mechanical
problem.
—OR—
A foreign object, such as a paper clip
or a piece of ripped paper, is in the
machine.
Open the scanner cover and remove
any foreign objects and paper scraps
from inside the machine. If the error
message continues, do the following.
See Transferring your faxes or Fax
Journal report on page 71 before
disconnecting the machine so you will
not lose any important messages.
Then, disconnect the machine from
the power for several minutes and
reconnect it.
Wrong Ink Color An ink cartridge has been installed in
the wrong position.
Check which ink cartridges are not
matched by color to their ink cartridge
positions and move them to their
correct positions.
Error Message Cause Action
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