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Troubleshooting
63
B
Error and maintenance messages B
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
shows the appropriate message. The most common error and maintenance messages are shown
in the table.
You can correct most errors and perform routine maintenance by yourself. If you need additional
help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/
.
Error Message Cause Action
Absorber NearFull The ink absorber box or flushing box
is nearly full.
The ink absorber box or flushing box
will need to be replaced soon. Call
Brother Customer Service or a
Brother Authorized Service Center to
have your machine serviced. (See
Brother numbers on page i.)
B&W Print Only
Replace Ink
One or more of the color ink cartridges
have reached the end of their life.
You can use the machine in
black & white mode for approximately
four weeks depending on the number
of pages you print.
While this message appears on the
LCD, each operation works in the
following way:
Printing
If you choose Grayscale in the
Advanced tab of the printer
driver, you can use the machine
as a black & white printer.
2-sided print is not available when
this message appears.
Copying
If the paper type is set to
Plain Paper you can make
copies in black & white.
2-sided copy is not available
when this message appears.
Faxing
If the paper type is set to
Plain Paper
or
Inkjet Paper
,
the machine will receive and print
the faxes in black & white.
If a sending machine has a color
fax, the machine’s “handshake”
will ask that the fax be sent as
black & white.
Replace the ink cartridges. (See
Replacing the ink cartridges
on page 54.)
NOTE
The machine will stop all print
operations and you will not be able to
use the machine until you change to a
new ink cartridge in the following
cases:
• If you unplug the machine or take
out the ink cartridge.
• If the paper type is set to anything
except Plain Paper or
Inkjet Paper.
• (Windows
®
) If you check
Slow Drying Paper in the Basic
tab of the printer driver.
(Macintosh) If you check
Slow Drying Paper in the
Print Settings of the printer
driver.
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