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en Troubleshooting
44
Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshooting in-
formation before contacting Customer Service. This will avoid unnecessary costs.
WARNING
Risk of electric shock!
Improper repairs are dangerous.
▶
Repairs to the appliance should only be carried out by trained specialist staff.
▶
Only use genuine spare parts when repairing the appliance.
▶
If the power cord of this appliance is damaged, it must be replaced with a spe-
cial connection cable, which is available from the manufacturer or his Customer
Service.
Appliance safety
Errors Cause Troubleshooting
Appliance door will not open
or cannot be opened easily.
Childproof lock is activated.
▶
Open the appliance door. →Page36
Error code / Fault display / Signal
Errors Cause Troubleshooting
E:12 lights up. Heating element is furred up. 1. Descale the appliance.
2. Operate the appliance with the Water
softening system.
E:14 lights up. Water protection system is ac-
tivated.
1. Turn off the water tap.
2. Call Customer Service →Page56.
E:15 lights up. Water protection system is ac-
tivated.
1. Turn off the water tap.
2. Call Customer Service →Page56.
E:16 lights up. Water is continuously running
into the appliance.
1. Turn off the water tap.
2. Call Customer Service →Page56.
E:18 or indicator for water
supply lights up.
Supply hose is kinked.
▶
Install the supply hose without kinks.
Water tap is turned off.
▶
Turn on the water tap.
Water tap is jammed or furred
up.
▶
Turn on the water tap.
The flow rate must be at least 10 l/
min when the water supply is open.
Filter in the water supply is
blocked.
1. Switch off the appliance.
2. Pull out the mains plug.
3. Turn off the water tap.
4. Unscrew the water connection.
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