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BMW Roadside Assistance
Concept
Contact the BMW Group Roadside Assistance if
assistance is needed in the event of a break‐
down.
General information
In the event of a breakdown, data on the vehi‐
cle's condition is transmitted to the BMW Road‐
side Assistance.
There are various ways of contacting BMW
Roadside Assistance.
▷ Via a Check Control message, refer to
page 145.
▷ Calling with a mobile phone.
▷ Via the BMW Connected app.
Functional requirements
▷ Active ConnectedDrive contract, equipment
version with Intelligent emergency call or
BMW ConnectedDrive services.
▷ Cellular network reception.
▷ Standby state is switched on.
Starting
If the vehicle is equipped with Teleservices, sup‐
port is offered through Teleservice Diagnosis.
Via iDrive:
1.
"COM"
2. "BMW Assist"
3. If necessary, "BMW Roadside Assistance"
A voice connection is established.
Teleservice Diagnosis
Teleservice Diagnosis enables the wireless
transmission of detailed vehicle data that is im‐
portant for vehicle diagnosis. This data is trans‐
mitted automatically. It may be necessary to ap‐
prove this on the Control Display.
Teleservice Help
Depending on the country, Teleservice Help en‐
ables an in-depth diagnosis of the vehicle by
BMW Roadside Assistance via wireless trans‐
mission.
You can launch Teleservice Help by requesting it
through BMW Roadside Assistance.
1. Park the vehicle in a safe place.
2. Set the parking brake.
3. Control Display is switched on.
4. Confirm Teleservice Help.
BMW Accident Assistance
Concept
BMW Group Accident Assistance can be con‐
tacted if assistance is needed in the event of an
accident.
General information
If the vehicle sensors detect a minor to moder‐
ately severe accident, which did not trigger any
airbags, a Check Control message appears on
the instrument cluster. In addition, a text mes‐
sage appears on the Control Display.
When BMW Accident Assistance is activated,
data on the vehicle's condition is sent to BMW.
Functional requirements
▷ Active ConnectedDrive contract, equipment
version with Intelligent emergency call or
BMW ConnectedDrive services.
▷ Cellular network reception.
▷ Standby state is switched on.
Seite 339
Breakdown assistance
MOBILITY
339
Online Edition for Part no. 01402720992 - II/19
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