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21
Before Requesting Service
If the operating condition of the machine is not good, please refer to the table below to identify the issue.
If you still require assistance, contact your dealer or service center. For expedited service, it is best to
have the following information on hand: model name, serial number, name of dealer, and date of
purchase.
Operating
status
Things to check
Action
1. Machine does
not work
1. Is power supplied?
Please plug in the power cord.
2. Is the circuit breaker switch
disconnected?
After removing the cause, please raise (turn on) the
earth leakage breaker located on the back of the
unit.
3. Is power supplied to 220V ±
10%?
Please check the power and use a dedicated outlet.
4. Is the front power switch on?
Set the front power switch on the front display to the
on ('ICE') position
2. No water
supply.
1. Is the water valve locked?
Please open the water supply valve.
2. Is the water supply hose
properly installed?
Check and take action.
3. Has the water supply stopped?
Wait until water supply is confirmed.
4. Is the water supply valve
operating?
After confirming, contact A / S center.
3. Ice freezes too
late
1. Machine is too dirty (lots of dust)
(Air-cooled)
After removing the front cover, remove the dust net
to the side and remove the dust using the vacuum
cleaner. If a lot of dust accumulates, the
performance of the machine may deteriorate and a
lot of electricity bill may be charged.
2. Is the ambient temperature too
high or too low?
The operating temperature of the product is within
10 ℃ ~ 38 ℃. Control the ambient temperature
according to the operating temperature.
3. Is there accumulation of debris
inside the water supply valve?
Disassemble the water supply valve, and then
remove any foreign matter from the sieve. Be sure
to lock the faucet at this time.
4. The noise is
too big and
abnormal
1. Is the installation floor unstable
or weak?
Fit the floor flat
2. Is the front and rear of the
dispenser not touching the wall?
Please keep more than 50cm on the front and back.
3. Is the water supply temperature
too low?
Use water with a supply water temperature of 10 ° C
to 32 ° C.
4. Does the ice generator produce
loud noise?
Turn the power switch to 'OFF' to completely
dissolve the ice, then switch back to 'ICE'.
Please contact A / S center
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