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ENGLISH-36
Symptom Checklist
I have installed the SmartThings
app, but the POWERbot fails to be
connected.
fYou can use the product after connecting the wireless
router and the POWERbot through Easy-Setup according to
the procedure.
I fail to log into the Samsung
account.
fCheck your ID and password on the screen of the Samsung
account.
There appears a message saying
there is a failure during Easy-Setup.
fYou may have failed temporarily due to the distance from
the wireless router or other obstacles. Please try again
after a while.
The products do not work even
though the smart phone is normally
connected to the POWERbot.
fTurn off the SmartThings app and then run it again, or
disconnect the smart phone from the wireless router and
then connect it again. Or turn off the power supply of the
POWERbot, turn it on, wait for a minute or longer, and then
run the SmartThings app again.
The functions of the SmartThings
App do not work.
fCheck if the Smart control blocking function of the
POWERbot is set. (When the Smart control is locked, the
Wi-Fi indicator is turned off.)
The SmartThings Robot Vacuum App
fails to get started.
fCheck if the POWERbot is connected to the wireless router.
POWERbot is not connected to Wi-Fi. fCheck the setting status of the wireless router.
Intelligent power control function
works on a normal oor.
fCheck whether the oor is not even and then the
POWERbot works with its body a bit lifted up.
fCheck whether there are any foreign matters on the cliff
sensor which is at the bottom of the POWERbot.
fCheck whether the oor color is dark.
Intelligent power control function
does not work.
fWhen the POWERbot cleans a carpet with short bre and
bright color, it may recognize the carpet as a oor and then
the Intelligent power control function may not work.
Edge clean master function does not
work.
fWhen POWERbot cannot recognize the wall, the Edge clean
master may not work.
– When an obstacle made of reective material is in front
of the wall
– When the wall itself is made of reective material
– When the wall is a dark color
Edge clean master function works
though there is no wall or corner.
fCheck whether small obstacles are arranged in a narrow
space.
fWhen the POWERbot recognizes the front obstacle as a
wall, Edge clean master function may work.
The Edge clean master function
works though the POWERbot has not
approached a wall or corner.
fWhen the degree of the angle of a corner which the
POWERbot detects is large, the Edge clean master function
may work without approaching the wall or corner.
Hereby, Samsung Electronics, declares that the radio equipment type appliance is in compliance
with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the
following internet address: The ofcial Declaration of conformity may be found at http://www.
samsung.com, go to Support > Search Product Support and enter the model name.
Troubleshooting
VR7000_EN_DJ68-00763P-07_EU.indd 36 2018-02-21 오후 2:24:34
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