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18
Chapter 5 Other Information
Problems & Solutions
1. Fail to link to the network.
- Check if your TV is connected with the network;
- Reboot your TV;
-Consultyourinternetserviceprovider,toconrm
if access of your router is supported. Refer to the
operation manual of your router.
- Make sure your TV is connected to a router, and
make sure your router is powered on. Check that your
router/modem has an internet connection, and that
your Ethernet cables/wireless connection is OK. Test
your connection with a computer to make sure it is
OK. Should the problem persist, contact customer
service.
2. The video could not be played smoothly.
-VideosfromyourUSBashdrive---Itmayresultfrom
datatransmission,oritscodeowisfarbeyondthe
supported formats of this TV set.
- Videos downloaded from internet, or online videos.
a. It may be caused by the lower bandwidth of your
network. A high network speed is required to handle
online videos.
b. Peak internet usage times may affect the bandwidth.
c. Check if any other computers on the same network
are also operating, as they may be using up
bandwidth. Especially if they are downloading or
playing online videos.
d. The video may not be smooth itself, it is not the
problem of your TV or network.
3. When two mobile hard disks are connected
with the TV at the same time, they will not be
recognized some times.
- All mobile hard disks consume a lot of power, which
may result in power supply problems. We recommend
inserting only one hard disk, or a low power
consumption mobile hard disk.
4. The video from a mobile hard disk (USB) is
playing with no sound.
- The audio format of the video in your mobile hard disk
is not supported by the TV player.
5. Some videos fail to play.
- The formats of the videos may not be supported by the
TV, especially videos shot by certain kinds of cameras,
generally with their private protocol of formats, which
are not compatible with your TV.
6. Video stops playing midway.
- Mistakes may occur when videos are copied or
compressed, so they may automatically stop playing
during playback.
7. What should I pay attention to, when I do SW
updating
- No power cuts when SW updating;
- Avoid any operations with your remote control when
SW updating;
- Depending on your internet connection speed, the
software updating process may take some time.
8. There are no distinct changes of TV interface after
SW updating.
- Under certain conditions, SW updating may not only
update or add new functions but also improve the
performance of the TV set, without distinct changes to
the user interface. Also, there may be no changes to
the user interface at all.
9.Voice search does not work.
- Check if your remote control has been successfully
paired with your TV.
- Check if the language setting is correct.
- Check if Google server is available and stable.
Note: Problems & solutions 1 to 2 are for the TV models which have network functions, so users of non-connected
TV models can disregard them.
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