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To make an emergency call: press SOS
button cover 2 briefly to open.
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Press and hold SOS button 3 for at least
one second.
If a service call is active, an emergency call can
still be triggered. This has priority over all other
active calls.
Service calls are only possible if a mobile phone
network is available.
Information about the service call using the
me button
A call to the Mercedes-Benz Customer Center
has been initiated via the me button in the over‐
head control panel or the multimedia system.
In the event of a breakdown, you will get sup‐
port:
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A qualified Mercedes-Benz technician pro‐
vides breakdown assistance on site and/or
the vehicle will be towed to the nearest
authorized Mercedes-Benz Center.
You may be charged for these services.
You can find information on the following topics:
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Activation of Mercedes me connect
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Operating the vehicle
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Nearest authorized Mercedes-Benz Center
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Other products and services from Mercedes-
Benz
Data is transferred during the connection to the
Mercedes-Benz Customer Center
(/ page 316).
Information on Mercedes me connect acci‐
dent management
The Mercedes me connect accident manage‐
ment is an extension of the Mercedes-Benz
emergency call system (/ page 316).
An emergency call is made to the Mercedes-
Benz emergency call center after an accident:
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A voice connection is made to a contact per‐
son at the Mercedes-Benz emergency call
center.
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If necessary, the contact person at the
Mercedes-Benz emergency call center for‐
wards the call to Mercedes me connect acci‐
dent management.
Forwarding the call is not possible in all
countries.
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If necessary, the vehicle will be towed to an
authorized Mercedes-Benz Center.
Arranging a service appointment via
Mercedes me connect
If you have activated the maintenance manage‐
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Center. You will then receive individual recom‐
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to
the maintenance management service, the multi‐
media system reminds you after a certain
amount of time that a service is due. A prompt
appears asking if you would like to make an
appointment.
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To arrange a service appointment: select
Call.
After your agreement the vehicle data is sent
and a Mercedes-Benz Customer Center
Multimedia system
315
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