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CHAPTER 6 TROUBLESHOOTING
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This section provides information on the following topics:
Image Defect Examples Recommendation
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Faint
•
Check the printer's environment. Conditions such as humidity
and high temperatures may cause this print defect to occur. See
“Place the Printer” in Chapter 1.
•
If the whole page is too light, toner save mode may be on. Turn
the toner save mode off on the Printer Properties tab of the
Driver.
•
Try using a new Toner Cartridge. See “Replacing the Toner
Cartridge” in Chapter 5.
•
Increase the Print Density by using the QUALITY mode on the
printer control panel. See “Control Panel Menus” in Chapter 3.
ABCDEFGH
abcdefghijk
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Gray Background
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Make sure you use paper that meets our recommended
specifications. See “Recommended Paper” in Chapter 1.
•
Check the printer's environment; high temperature and high
humidity can increase the amount of background shading. See
“Positioning the Printer” in Chapter 1.
•
Use a new Toner Cartridge. See "Replacing the Toner Cartridge"
in Chapter 5.
Ghost
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Make sure you use paper that meets our specifications. Rough
paper, paper that has absorbed moisture, or thick paper can
cause the problem. See “What Kind of Paper Can I Use?” in
Chapter 1.
•
Make sure that you chose the appropriate media type in the
printer driver. See “What Kind of Paper Can I Use?” in Chapter 1.
•
The drum unit may be damaged. Install a new drum unit. See
"Replacing the drum unit" in Chapter 5.
•
The toner cartridge may be damaged. Put in a new toner
cartridge. See "Replacing the Toner Cartridge" in Chapter 5.
•
The fixing unit may be smudged. Call Customer Support.
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