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24
Troubleshooting
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Fabric Damage (cont.) Liquid chlorine bleach may have been
added incorrectly.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Gray whites, dingy colors Load not sorted properly. The transfer of dye can occur when mixing whites and colors in
a load. Sort dark clothes from whites and lights.
Wash temperatures too low. Use hot or warm temperatures if safe for the load. Make sure
your hot water system is adequate to provide a hot water wash.
Not enough detergent used,
or hard water.
Use more detergent for washing heavy soils in cold or
hard water.
Touch WATER HARDNESS to change water hardness to “hard.”
Incorrect dispenser
operation
Clogged dispensers or laundry
products dispensing too soon.
Do not overfill dispenser. Overfilling causes immediate
dispensing.
Load dispensers before starting a cycle.
Homes with low water pressure may result in residual powder in
the dispenser. To avoid, select a warmer wash temperature
if possible, depending on your load.
Liquid chlorine bleach not used in
bleach compartment.
Use only liquid chlorine bleach in the bleach compartment.
Water in dispenser after cycle has
finished.
It is normal for small amounts of water to remain in dispenser at
the end of the cycle.
Single-dose laundry
packet not dissolving
Adding laundry packet incorrectly. Be sure laundry packet is added to washer drum before
adding clothes. Do not add packet to dispenser. Follow the
manufacturer’s instructions to avoid damage to your garments.
Cycle time changes or
cycle time too long
Normal washer operation. The cycle times vary automatically based on your water
pressure, water temperature, detergent, and clothes load.
The options you select will also affect the cycle times.
Excessive suds in washer. When excessive suds are detected, a special suds routine
automatically starts to remove extra suds and ensure proper
rinsing of your garments. This routine will add time to the
original cycle.
Load may be out of balance. When load unbalance occurs, a washing process will start
to redistribute the load. This extends the cycle time. Avoid wash-
ing single items. Balance a single item such as a rug or jeans
jacket with a few extra items.
Not using correct cycle for load type. The Quick Wash cycle is designed for smaller load sizes
(2–4 items) of lightly soiled garments. If larger loads are
washed in this cycle, cycle time will be increased.
When using the Quick Wash or Delicates cycles, you should
wash small loads. This ensures a gentle wash for your garments
without increasing cycle times.
The controls are not
responding
Control Lock is on. Touch and hold CONTROL LOCK for 3 seconds to turn off Con-
trol Lock. For each second CONTROL LOCK is held down, the
display will count down one second: you will see “3,” then “2,”
then “1.”
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
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