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19
Troubleshooting
If you experience Possible Causes Solution
Error Code Appears in Display (cont.)
Clean Washer LED flashing
at end of wash cycle
The washer has run 30 wash cycles
and is indicating a reminder to run the
Clean Washer with affresh
®
cycle.
Run the Clean Washer with affresh
®
cycle. If the Clean Washer
with affresh
®
cycle is not turned on, the LED will stop flashing
at the end of a wash cycle after running 3 more regular wash
cycles. After 30 more wash cycles are completed, the Clean
Washer with affresh
®
LED will again flash at the end of a wash
cycle as a reminder.
Vibration or Off-Balance
Vibration, rocking, or
“walking”
Feet may not be in contact with the
floor and locked.
Front and rear feet must be in firm contact with floor, and
washer must be level to operate properly. Jam nuts must be
tight against the bottom of the cabinet.
Washer may not be level. Check floor for flexing or sagging. If flooring is uneven, a ¾"
(19 mm) piece of plywood under your washer will reduce
sound.
See “Level the Washer” in Installation Instructions.
Load could be unbalanced or too large. Avoid tightly packing the load. Avoid washing single items.
Balance a single item such as a rug or jeans jacket with a
few extra items.
Item or load not suitable for selected cycle. See “Cycle
Guide” and “Using Your Washer.”
The shipping bolts are still in the back
of the washer.
See “Remove transport bolts from washer” in the
Installation Instructions.
Noises
Clicking or metallic noises Door locking or unlocking. The door will lock unlock and lock again. You will hear 3
clicks after touching and holding START. This is normal.
Objects caught in washer drain system. Empty pockets before washing. Loose items such as coins
could fall between washer drum and tub or may block pump.
It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal
snaps, buckles, or zippers touch against the stainless
steel drum.
Gurgling or humming Washer may be draining water. The pump may make a humming sound with periodic gurgling
or surging as final amounts of water are removed during
the spin/drain cycles. This is normal at certain stages of
the cycle.
Rolling or sloshing
and occasional clicking
(on slow-speed spin)
Steel balls in the balancing system are
balancing the load.
This is normal at certain stages of the cycle.
Water Leaks
Check the following for
proper installation
Fill hoses not attached tightly. Tighten fill-hose connection.
Fill hose washers. Properly seat all four fill-hose flat washers.
Drain hose connection. Check that the drain hose is properly secured to drainpipe or
laundry tub.
Check household plumbing for leaks
or clogged sink or drain.
Water can back up out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe,
water pipes, and faucets.)
Water or suds leaking from
door or rear of cabinet
Not using HE detergent or using too
much HE detergent.
Only use HE detergent. Suds from regular detergents
can cause leaking from the door or rear of cabinet. Always
measure detergent and follow manufacturer’s directions
based on your load requirements.
Residue on door glass. Periodically clean the underside of the glass window to avoid
potential leaks.
Door opened during “Add Garment.” Water can drip off the inside of the door when the door is
opened after the start of a cycle.
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
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