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22
Troubleshooting
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Incorrect or wrong
wash or rinse
temperatures
Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and
have both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Washing many loads. Your hot water tank may not have enough hot water to keep
up with the number of hot or warm washes. This is normal.
Desired setting or
option does not light
For best performance, not all
settings are available with each cycle, and
some options cannot be used together.
See the “Cycle Guide” for the available settings and options
for each cycle.
Load not rinsed Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
Not using HE detergent or using too much
HE detergent.
The suds from non-HE detergent can cause the washer
to operate incorrectly.
Use only HE detergent. Always measure detergent and follow
manufacturer’s directions based on load size and soil level.
Washer not loaded as recommended. Avoid tightly packing the washer. The washer will not rinse
well if tightly packed. Load with dry items only. See the
“Cycle Guide” for load size recommendations for each cycle.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 garments after washer has started.
The load may be out of balance. When load unbalance occurs, a washing process will start
to redistribute the load. This may lengthen the cycle time.
Avoid washing single items. Balance a single item such as
a rug or jeans jacket with a few extra items.
Load is wrinkled,
twisted, or tangled
Washer not loaded as recommended. Add load loosely. Items need to move freely reduce
wrinkling and tangling. See the “Cycle Guide” for load
size recommendations for each cycle.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
Wash action too long for load. Select a lower soil level. Note that items will not be cleaned
as deeply as when using a higher soil level.
Spin speed too fast for load. Select a slower spin speed. Note that items will be wetter
than when using a faster speed spin.
The washer is not unloaded promptly. Unload the washer as soon as it stops or use FanFresh
®
if
you will not be able to unload the washer at the end of the
cycle.
Not choosing the right cycle for the load
being washed.
Use the Delicates cycle or another cycle with a slow spin
speed to reduce wrinkling.
The wash water was not warm enough
to relax wrinkles.
If safe for load, use warm or hot wash water.
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
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