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Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Before you call for service… ge.com
Problem Possible Causes What To Do
Plug on range is not completely • Make sure electrical plug is plugged into a live, properly
inserted in the electrical outlet. grounded outlet.
Burner slits on the side of the • Remove the burner heads and clean them. Check the
burner may be clogged. electrode area for burned-on food or grease. See the
Care and cleaning of the range section.
Improper burner assembly. • Make sure the burner parts are installed correctly.
See the Care and cleaning of the range section.
Burner flames very Improper air to gas ratio. • If range is connected to LP gas, contact the person
large or yellow who installed your range or made the conversion.
Surface burners light The oven gas shut-off valve • To check the oven gas shut-off valve, remove the
but oven does not may have accidentally been drawer (see the Care and cleaning of the range
moved during cleaning or section). Remove the rear access panel by unscrewing
moving. the thumb screws in the upper left and right corner.
Look for the gas shut-off lever at the back of the range.
Scratches (may appear Incorrect cleaning • Scratches are not removable. Tiny scratches will become
as cracks) on cooktop methods being used. less visible in time as a result of cleaning.
glass surface
Cookware with rough bottoms • To avoid scratches, use the recommended cleaning
being used or coarse particles procedures. Make sure bottoms of cookware are clean
(salt or sand) were between before use, and use cookware with smooth bottoms.
the cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
Areas of discoloration Food spillovers not cleaned • See the Cleaning the glass cooktop section.
on the glass cooktop before next use.
surface
Hot surface on a model with • This is normal. The cooking zones may change color
a light colored glass cooktop. when hot or cooling down. This is temporary and
will disappear as the glass cools to room temperature.
Plastic melted Hot cooktop came into • See the Glass surface—Potential for permanent damage
to the glass cooktop contact with plastic placed Section in the Cleaning the glass surface section.
surface on the hot cooktop.
Pitting (or indentation) Hot sugar mixture spilled • Call a qualified technician for replacement.
of the cooktop on the cooktop.
Top burners do not light
or do not burn evenly.
(The front right burner
is designed to have
slightly smaller flames
between the 6 and 9
o’clock positions. This
is normal.)
Lever is
shown closed.
PULL TO OPEN.
51
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