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30
TROUBLESHOOTING
If you experience Possible Causes Solution
Error Code Appears in Display (cont.)
Once any possible issues are corrected, touch the POWER button once to clear the code. Re-select and restart the cycle.
F6E1
Communication lost with
MCU
Communications problem between
ACU and MCU.
Try resetting the washer by unplugging it from the outlet and
then plugging it back in. If unsuccessful, call for service.
F6E2
Communication lost with
ACU
Communication missing from ACU to
HMI.
Try resetting the washer by unplugging it from the outlet and
then plugging it back in. If unsuccessful, call for service.
F6E3
Communication lost with
HMI
Communication missing from HMI to
ACU.
Try resetting the washer by unplugging it from the outlet and
then plugging it back in. If unsuccessful, call for service.
F7E2
Motor control over
temperature or over
current fault or motor
drive/motor control driver/
motor control DC bus
failure
Problem detected with motor control
over temperature or over current.
Also possible MCI internal failure,
motor error designed by MCU
developer, or MCI DC bus under
voltage.
Try resetting the washer by unplugging it from the outlet and
then plugging it back in. If unsuccessful, call for service.
F7E8
Motor temperature max
fault
Motor over temperature detected. Try resetting the washer by unplugging it from the outlet and
then plugging it back in. If unsuccessful, call for service.
F7E9
Locked rotor
MCI locked rotor detected. Try resetting the washer by unplugging it from the outlet and
then plugging it back in. If unsuccessful, call for service.
F7EA
Lost phase fault
MCI motor lost phase detected. Try resetting the washer by unplugging it from the outlet and
then plugging it back in. If unsuccessful, call for service.
F7EC
Overload fault
MCI motor overload detected. Try resetting the washer by unplugging it from the outlet and
then plugging it back in. If unsuccessful, call for service.
F8E1
No water ow detected/
ll timeout
Washer may not be connected to
the home water supply. Home water
supply valves may not be turned on.
Inlet hoses to washer may be kinked.
Inlet valves on washer may have
failed.
Make sure that the washer is connected to the home cold
water supply and that the home water supply valve is turned
on. Verify that the inlet hose to the washer is not kinked. If
problem persists, call for service.
F8E3
Overow of water
detected/overow cannot
drain
Inlet valves on washer are leaking
internally and washer cannot drain
during overow.
Call for service.
F9E1
Drain timeout/
drain pump failure
Check for proper drain hose
installation.
Ensure top of drain pipe is installed at least 39” above the oor.
Ensure drain hose extends no farther than 4½" into standpipe.
Drain pump lter on washer may need
to be cleaned. Bellow drain holes in
washer may be obstructed. Washer
drain hose or home drain system may
be obstructed. Drain pump on washer
may have failed.
Clean drain pump lter on washer. Check bellow drain holes in
washer for obstructions. Check washer drain hose and home
drain system for obstructions. If problem persists, call for
service.
Ensure drain hose extends no farther than 4½" into standpipe.
FCE1
Wi-Fi error
HMI cannot communicate with Wi-Fi
module.
Call for service.
Err Invalid action performed. This error code will be shown in the following conditions:
1. Trying to start a cycle with the door open.
2. Trying to select a different cycle while you’re already
running one.
No further action is needed to correct this.
First try the solutions suggested here or visit our website at www.whirlpool.com/owners
(in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call.
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