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49-1000469 Rev. 1 27
ENGLISH
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE(S) SOLUTION
Refrigerator is beeping Door is open. Close door.
Door not closing properly Door gasket on hinge side sticking or
folding over.
Apply paraffin wax to the face of the gasket.
Actual temperature not equal
to Set temperature
Unit just plugged in. Allow 24 hours for system to stabilize.
Door open for too long. Allow 24 hours for system to stabilize.
Warm food added to refrigerator. Allow 24 hours for system to stabilize.
Defrost cycle is in process. Allow 24 hours for system to stabilize.
Drawer does not close by itself Leveling legs need adjusting. See Level the Refrigerator
Freezer drawer pops open when
refrigerator door is closed
This is normal if, after popping open, the
freezer drawer closed on its own.
This indicates that there is a good seal on the freezer
drawer. If the freezer drawer does not automatically
close after popping open, then see the Problem:
Drawer does not close by itself, above.
Food freezing in the
refrigerator
Food too close to the air vent at the back of
the refrigerator.
Move the food away from the air vent.
Refrigerator control is set too cold. Move the refrigerator control to a warmer temperature
setting one increment at a time.
Water is leaking from dispenser Glass not being held under the dispenser
long enough after button is released.
Hold the glass underneath the dispenser for 2–3
seconds after releasing the dispenser button. Water
may continue to dispense after the button is released
Air may be present in the water line system,
causing water to drip after being dispensed.
Dispense water for at least 2 minutes to remove air
from system.
My display is showing tc Turbo Cool function is activated. See Controls section
Water filter indicator light
changed color
This is normal. See Water Filter Cartridge - XWFE section
Water filter indicator light
remains red even after
replacing the water filter
Improperly installed filter
Leak is detected
Using expired filter
Verify you have the XWFE filter and not XWF.
Verify no scratches or damage to filter label. Replace
filter if label shows damage.
See Water Filter Cartridge - XWFE section
Water filter indicator light is
not lit
This is normal. The filter cartridge should
be replaced when the replacement indicator
light turns red.
See Water Filter Cartridge - XWFE section
Refrigerator doors are not even Doors need realigning. See Level the Refrigerator Doors section.
Baskets stick or jam when
opening or closing
Baskets are too full. To open: remove some of the products from the basket
when opened as far as possible. Readjust the products
left in the basket and try to open the basket again. To
close: readjust products in the basket or remove any
product that is above the rim of the basket and close
the basket.
First try the solutions suggested here to possibly avoid the cost of a service call.
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