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49-1000469 Rev. 1 25
ENGLISH
TROUBLESHOOTING
First try the solutions suggested here to possibly avoid the cost of a service call.
PROBLEM POSSIBLE CAUSE(S) SOLUTION
Filter Status Indicator LED
turns amber
Filter reaching expired state Press the Filter Status pad to show remaining filter life.
Filter Status Indicator LED
turns red
Filter expired Press the Filter Status pad to show remaining filter life.
If the display shows 0%, the filter needs to be replaced.
When the unit has detected a new filter (a filter has
been replaced) the Filter Status LED will flash 3
times and then remain off to indicate the filter was
successfully replaced.
LEAK or scrolling “LEAK” on the
display
Water is disabled
Filter Status indicator LED
flashing red
Buzzer sound
Filter leak detected Replace filter.
Wipe off the filter/surrounding area if there is any water
from filter replacement.
“Err” on the display
Water is disabled
Filter Status indicator LED
flashing red
Buzzer sound
Filter is not detected
No communication with filter
Verify you have the XWFE filter and not the XWF.
Verify there are no scratches or filter label damage.
Replace filter if filter label shows damage.
Refrigerator beeps when
pressing dispenser paddle
Filter is not properly installed
Filter water leak
Replace filter or make sure the water filter is properly
installed (see water filter section).
Refrigerator does not operate Refrigerator in defrost cycle. Wait about 30 minutes for defrost cycle to end.
Controls set to OFF. Set the controls to a lower temperature setting.
Refrigerator is unplugged. Push the plug completely into the outlet.
The fuse is blown/circuit breaker is tripped. Replace fuse or reset the breaker.
Refrigerator is in showroom mode. Unplug the refrigerator and plug it back in.
Vibration or rattling (slight
vibration is normal)
Leveling legs need adjusting. See Level the Refrigerator.
Motor operates for long periods
or cycles on and off frequently.
(Modern refrigerators with
more storage space and a
larger freezer require more
operating time. They start and
stop often to maintain even
temperatures.)
Normal when refrigerator is first plugged in. Wait 24 hours for the refrigerator to completely cool
down.
Often occurs when large amounts of food
are placed in refrigerator.
This is normal.
Door left open. Check to see if package is holding door open.
Hot weather or frequent door openings. This is normal.
Temperature controls set at the coldest
setting.
See Controls section
Refrigerator or freezer
compartment too warm
Temperature control not set cold enough. See Controls section
Warm weather or frequent door openings. Set the temperature control one step colder. See
Controls section
Door left open. Check to see if package is holding door open.
Frost or ice crystals on frozen
food (frost within package is
normal)
Door left open. Check to see if package is holding door open.
Too frequent or too long door openings. This is normal.
Divider between refrigerator
and freezer compartments
feels warm
Automatic energy saver system circulates
warm liquid around front edge of freezer
compartment.
This helps prevent condensation on the outside.
Automatic icemaker does not
work
Icemaker switch is in the OFF position. Set the switch to the ON position.
Water supply turned off or not connected. See Installing the Water Line section
Freezer compartment too warm. Wait 24 hours for the refrigerator to completely cool
down.
Piled up cubes in the storage bin cause the
icemaker to shut off.
Level cubes by hand.
Ice cubes stuck in icemaker. Turn off the icemaker, remove cubes, and turn the
icemaker back on.
Filter is not properly installed
Filter water leak
Replace filter or make sure the water filter is properly
installed (see water filter section).
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