Loading ...
Loading ...
Loading ...
53
Troubleshooting
Appendix
The Internet is often disconnected.
•
Ensure that you are not blocking the device’s
internal antenna.
•
When you are in areas with weak signals or poor
reception, you may lose reception. You may have
connectivity problems due to issues with the
service provider’s base station. Move to another
area and try again.
•
When using the device while moving, wireless
network services may be disabled due to issues
with the service provider’s network.
The battery icon is empty.
•
Your battery is low. Charge the battery.
The battery does not charge properly (for
Samsung-approved chargers).
•
Ensure that the charger is connected properly.
•
Visit a Samsung Service Center and have the
battery replaced.
The battery depletes faster than when
first purchased.
•
When you expose the device or the battery to very
cold or very hot temperatures, the useful charge
may be reduced.
•
Battery consumption increases when you use
messaging features or some apps, such as games
or the Internet.
•
The battery is consumable and the useful charge
will get shorter over time.
Your device is hot to the touch.
•
When you use apps that require more power or
use apps on your device for an extended period
of time, your device may feel hot to the touch.
This is normal and should not affect your device’s
lifespan or performance.
•
If the device becomes too hot, do not use the
device or apps for a while. If the device continues
to overheat, contact a Samsung Service Center.
Photo quality is poorer than the preview.
•
The quality of your photos may vary, depending on
the surroundings and the photography techniques
you use.
•
If you take photos in dark areas, at night, or
indoors, image noise may occur or images may be
out of focus.
Error messages appear when opening
multimedia files.
If you receive error messages or multimedia files do
not play when you open them on your device, try the
following:
•
Free some memory by transferring files to an
external storage device or deleting files from your
device.
•
Ensure that the music file is not Digital Rights
Management (DRM)-protected. If the file is
DRM-protected, ensure that you have the
appropriate license or key to play the file.
•
Ensure that the file formats are supported by the
device. If a file format is not supported, such as
DivX or AC3, install an app that supports it. To
confirm the file formats that your device supports,
visit www.samsung.com.
•
Your device supports photos and videos captured
with the device. Photos and videos captured by
other devices may not work properly.
•
Your device supports multimedia files that are
authorized by your network service provider or
providers of additional services. Some content
circulated on the Internet, such as ringtones,
videos, or wallpapers, may not work properly.
Loading ...
Loading ...
Loading ...