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Settings
Note: When you sign in to a Google Account on your
device, Factory Reset Protection is activated. This
protects your device in the event it is lost or stolen.
Formore information, see “Factory Reset Protection” on
page12.
If you reset your device to factory default settings with
the Factory Reset Protection (FRP) feature turned
on, you must enter the user name and password
for a registered Google Account to regain access to
the device. You will not be able to access the device
without the correct credentials.
Warning: If you reset your Google Account password, it
can take 24 hours for the password reset to sync with
all devices registered to the account.
Before resetting your device:
1. Verify that the information you want to keep has
transferred to your storage area.
2. Log in to your Google Account and confirm your
user name and password.
To reset your device:
1. From a Home screen, tap
Apps > Settings.
2. Tap General management > Reset > Factory data
reset.
3. Tap Reset device and follow the prompts to
perform the reset.
4. When the device restarts, follow the prompts to set
up your device.
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