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3. Therapy Device
20
My Support
When you select My Support, you will be able to view the following screens. You cannot
change settings in the support menu. These screens are only for reference. Your supplier
may periodically ask you for this information. If any of the below options are not visible,
your supplier did not enable those options.
Icon Text Description
Device (Info) This screen displays your therapy device information: serial
number, model, and software version.
Therapy
(Info)
This screen displays therapy information your supplier may
request to support you.
Phone-In This screen displays the total therapy hours and total blower
hours for the device, and a compliance check number used by
your supplier to validate that data provided by you is the data
taken from this screen.
Performance
(Check)
Your device is equipped with a self-diagnostic tool called
“Performance Check.” This tool can evaluate your device for
certain errors. It also allows you to share key device settings
with your supplier. Use Performance Check when directed to
by your supplier.
At conclusion of the scan, the screen displays a green
checkmark if no issue is detected. If device displays a red “X,”
please contact your supplier for assistance.
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