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Troubleshooting
IMPORTANT: If your cooker hood appears not to be operating
properly, before contacting the Customer Care Department,
please refer to the checklist below.
My cooker hood will not start.
o Check that the hood is connected to the power supply and
whether you have selected any of the fan speeds.
My cooker hood is not working effectively.
o Check that fan speed is set to an appropriate setting.
o Check that the grease filters are not dirty and if they require
cleaning.
o If the hood is set up for recirculation mode, check that the
carbon filter does not need to be replaced.
o If the hood is set up for extraction mode, check that the ducting
hose and discharge outlet are not blocked.
My cooker hood is noisy and/or vibrating.
o Check whether the installation has been completed as per the
instruction booklet.
o It is normal to get a certain amount of noise and vibration, due
to the extraction capacity of the cooker hood.
DO NOT MAKE ANY ATTEMPT TO REPAIR THE APPLIANCE
YOURSELF. IF THE APPLIANCE IS STILL NOT OPERATING
CORRECTLY, PLEASE CONTACT THE CUSTOMER CARE
DEPARTMENT ON TELEPHONE NUMBER (0118) 933 6911.
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