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74Troubleshooting
Essential Video Doorbell Wired
User Manual
• Make sure that Bypass mode is disabled on the Power Kit. For more information, see Use
Bypass mode for the Power Kit on page 73.
• Make sure that your wired Arlo Essential Video Doorbell is powered on and wired correctly.
For more information, see Video Doorbell LED doesn’t light on page 74.
• Check the chime setting in the Arlo app. For your chime to ring, the chime setting in the
Arlo app must be set to Mechanical or Digital, depending on the type of doorbell chime
you have. See Change the type of chime the doorbell triggers on page 42.
• Check if Silent mode is turned on in the Arlo app. See Turn Silent mode on and o on page
27.
• Check if the Arlo app is warning that your doorbell temperature is too high.
If your wired Arlo Essential Video Doorbell is heated to 149°F–185°F (65°C–85°C), the Arlo
app disables your chime, but continues to operate. If your doorbell is heated to above
185°F (85°C) the doorbell stops functioning until it cools down.
If your doorbell still doesn’t ring, visit www.arlo.com/en-us/support/ to speak with an expert.
LED doesn’t light
During installation, if the LED is o for more than a minute, your doorbell isn’t receiving
power.
For information about the LED behaviors, see Video Doorbell LED on page 15.
To troubleshoot your wired Arlo Essential Video Doorbell when the LED is o, make sure that:
1. Power is available to your home.
2. The power breaker for your home is on.
3. The Power Kit is correctly wired to your doorbell chime.
4. Your wired Arlo Essential Video Doorbell is wired correctly.
5. The voltage of your doorbell transformer is between 16-24V AC.
If you have checked all these troubleshooting options, and the doorbell LED is still o,
consult an electrician to conrm whether your home is compatible with the wired Arlo
Essential Video Doorbell.
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