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Troubleshooting
Getting Support
101 Getting support through Remote Management
102 Finding the contact information for service
102 Requesting service
There Is a Problem with the Picture
103 Testing the picture
I Can't Hear the Sound Clearly
105 Testing the sound
I Can't See 3D Images Clearly
106 Testing 3D picture quality
There Is a Problem with the Broadcast
My Computer Won't Connect
The TV Won't Connect to the Internet
The Schedule Recording/Timeshift Function Isn't
Working
Anynet+ (HDMI-CEC) Isn't Working
I Have Trouble Launching/Using Apps
My File Won't Play
I Want to Reset the TV
Other Issues
Precautions and Notes
Before Using the Recording and Timeshift Functions
112 Before using the recording and schedule recording
functions
113 Before using the timeshift function
Read Before Using 3D Mode
114 3D precautions
Supported Resolutions for 3D Modes
Read Before Using Apps
Read Before Using the Web Browser
Read Before Playing Photo, Video, or Music Files
120 Limitations on use of photo, video, and music files
121 Supported external subtitles
121 Supported internal subtitles
122 Supported image formats and resolutions
122 Supported music formats and codecs
123 Supported video codecs
Read After Installing the TV
125 Picture sizes and input signals
125 Installing an anti-theft lock
126 Read before setting up a wireless Internet connection
Read Before Connecting a Computer (Supported
Resolutions)
127 IBM
127 MAC
128 VESA DMT
Supported Resolutions for Video Signals
129 CEA-861
129 CEA-861 (DVI)
Read Before Using Bluetooth Devices
130 Restrictions on using Bluetooth
License
Glossary
VI
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