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29
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ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
Intermittent or
no audio
Unmute the system.
Increase the volume.
Confirm that the soundbar is playing audio. If not, refer to your
soundbar owner's guide for troubleshooting.
• Bose Soundbar 500: worldwide.Bose.com/Support/SB500
• Bose Soundbar 700: worldwide.Bose.com/Support/SB700
• SoundTouch 300 soundbar: global.Bose.com/Support/ST300
Confirm that the status light is solid white, indicating that the surround
speakers are connected to the soundbar (see page 26).
Test dierent sources (if available).
Repeat the connection process (see page 17).
Make sure that one wireless receiver is set to the L (left) channel and the
other is set to the R (right) channel (see page 14).
Make sure that the positive and negative speaker cable wires are
securely inserted into the adapters. Firmly insert the adapters into
the speakers.
Place the surround speakers according to the placement guidelines
(see page 10).
Poor or distorted
sound from
the surround
speakers
Update your soundbar, see page 17.
Test dierent sources (if available).
Place the surround speakers according to the placement guidelines
(see page 10).
Make sure that the positive and negative speaker cable wires are
securely inserted into the adapters. Firmly insert the adapters into
the speakers.
If placing the speakers in a cabinet or on a shelf, position them
as close as possible to the front edge of the shelf for optimum
acoustic performance.
Run ADAPTiQ audio calibration (see page 22).
NOTE: If you no longer have the ADAPTiQ headset (provided with your
soundbar), contact Bose customer service for a replacement.
No surround
sound
Make sure that your TV can output surround sound audio (refer to your
TV owner’s guide).
Make sure that one wireless receiver is set to the L (left) channel and the
other is set to the R (right) channel (see page 14).
Make sure that the positive and negative speaker cable wires are
securely inserted into the adapters. Firmly insert the adapters into
the speakers.
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