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ENG
TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with the surround speakers:
• Unplug the power cords for the wireless receivers and soundbar, wait 30 seconds,
and plug them firmly into a live AC (mains) outlet.
• Secure all cables.
• Check the wireless receiver status light (see page 26).
• Move the surround speakers and soundbar away from possible interference
(wireless routers, cordless phones, televisions, microwaves, etc.).
• Place the surround speakers according to the placement guidelines
(see page 10).
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/Support/WSS700
SYMPTOM SOLUTION
Bose Music App
doesn’t work on
mobile device
Make sure the Bose Music app is compatible with your device.
Visit: global.Bose.com/Support
Surround
speakers don’t
connect to the
soundbar
Confirm that the status light is blinking amber, indicating that the
wireless receivers are ready to connect (see page 26).
Repeat the connection process (see page 17).
Unplug the power cords for the wireless receivers and soundbar, wait 30
seconds, and plug them firmly into a live AC (mains) outlet.
Update your soundbar, see page 17.
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