User Manual - Page 51

For WF50A8500AV/A5. Also, The document are for others Samsung models: WF50A8500A*, WF50A8500AV

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English
English51
Troubleshooting
Checkpoints
If you encounter a problem with the washer, first check the table below and try the suggestions.
Problem Action
Does not start.
Make sure the washer is plugged in.
Make sure the door is properly closed.
Make sure the faucets are open.
Make sure to press or tap Start/Pause (Hold to Start) to start the
washer.
Make sure Child Lock is not activated.
Before the washer starts to fill, it will make a series of clicking
noises to check the door lock and does a quick drain.
Check the fuse or reset the circuit breaker.
Water supply is insufficient, or
no water is supplied.
Fully open the faucet.
Make sure the door is properly closed.
Make sure the water supply hose is not frozen.
Make sure the water supply hose is not kinked or clogged.
Make sure there is sufficient water pressure.
After a cycle, detergent remains
in the detergent drawer.
Make sure the washer is running with sufficient water pressure.
Make sure you add liquid detergent to the liquid detergent
container. Make sure to remove the liquid detergent container if
you are using powdered detergent.
Clean the detergent drawer.
Excessive vibrations or makes
noise.
Make sure the washer is installed on a level, solid floor that is not
slippery. If the floor is not level, use the leveling feet to adjust the
height of the washer.
Make sure the shipping bolts are removed.
Make sure the washer is not contacting any other object.
Make sure the laundry load is balanced.
The motor can cause noise during normal operation.
Overalls or metal-decorated clothes can cause noise while being
washed. This is normal.
Metal objects such as coins can cause noise. After washing,
remove these objects from the drum or filter case.
Remove the filling of the pillows and cushions, and wash only the
covers.
Untitled-17 51 2021-06-07  3:24:03
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