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The problem Try this!
The TV image does not look
as good as it did in the store.
Store displays are tuned to a digital UHD channel or HD channel.
If you are using analogue cable, upgrade to digital cable.
If you use an analogue cable box or satellite box, upgrade to a digital cable box or satellite
box and adjust the digital cable box and satellite box's video output resolution to UHD or
HD.
Be sure to use an HDMI cable to enjoy high quality videos.
To connect the TV with your PC, make sure that your PC's graphic card supports UHD
resolutions.
For more information about the supported UHD resolutions, refer to "Supported Resolutions
for UHD Input Signals".
The picture is distorted.
The compression of video content may cause picture distortions, especially in fast moving
pictures from sports programmes and action movies.
If the signal reception is weak or poor, screen distortion may be visible but it is not a
malfunction.
Mobile phones used close to the TV (within 1 m) may cause noise on analogue and digital
channels.
The colour is wrong or
missing.
If you’re using a Component connection, make sure that the Component cables are
connected to the correct jacks.
Incorrect or loose connections may cause colour problems or a blank screen.
The colour is poor or the
picture is not bright enough.
Go to Picture and then adjust the Picture Mode, Brightness, Sharpness, and Colour settings.
• Settings Picture Picture Mode
• Settings Picture Expert Settings Brightness
• Settings Picture Expert Settings Sharpness
• Settings Picture Expert Settings Colour
See if Energy Saving Mode has been enabled.
• Settings General Eco Solution Energy Saving Mode
Try resetting the picture.
• Settings Picture Expert Settings Reset Picture
There is a dotted line on the
edge of the screen.
Change Picture Size to 16:9 Standard.
• Settings Picture Picture Size Settings Picture Size 16:9 Standard
The picture is black and
white.
Use a composite cable when you connect AV equipment to the TV.
If you are using AV or analogue equipment, disconnect the adapter from the Component
(Blue) input port on the TV and connect it to the AV (Yellow) input port.
Check whether Greyscale is set to On.
• Settings General Accessibility Greyscale
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