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Troubleshooting
You should descale your brewer every 3-6 months. Properly
follow the descaling procedure.
Depending on the mineral content of your water, calcium
deposits or scale may build up in your brewer. Scale is non-
toxic but if left unattended can hinder brewer performance.
Regularly descaling your brewer every 3-6 months helps
maintain the heating element, and other internal parts that
come in contact with water. Calcium deposits may build up
faster, making it necessary to descale more often.
Descaling Procedure
Before you begin, you will need a large ceramic mug, fresh
water, Keurig® Descaling Solution, and access to a sink.
Do not use a paper cup. Ensure that there is no beverage
pod in the K-Cup® pod holder. Please allow approximately
45 minutes for the descaling procedure.
Empty the water from the water reservoir. If using a Keurig®
Water Filter, remove and set aside.
STEP 1: Cleansing Rinse
Press the power button to power the brewer off.
Pour the entire bottle of Keurig® Descaling Solution into
an emptied water reservoir. Then fill the empty bottle with
water and pour into the water reservoir. Press the power
button to turn the brewer back on.
Place a large mug on the drip tray and run a rinsing brew by lifting
and lowering the handle, select the largest brew size, then press
the brew button.
STEP 2: Internal Tank Soak
Repeat the rinsing brew process until the add water light is
illuminated. Do not use a K-Cup® pod. Let brewer stand for
at least 30 minutes while still on.
After 30 minutes, discard any residual solution from the
water reservoir and rinse thoroughly.
STEP 3: Fresh Water Rinse
Fill the water reservoir with fresh water to and not beyond
the MAX fill line.
Place a large mug on the drip tray plate and run a rinsing
brew using the largest brew size. Do not use a K-Cup® pod.
Pour the contents of the mug into the sink.
Repeat brew process until you have completed at least 12
rinsing brews using the largest brew size. You may need to
refill the water reservoir at least one time during this process.
NOTE: The cleaning action of Keurig® Descaling Solution may result in a “foam” dispensed from the brewer. This
is natural, as the solution is reacting with the scale inside. For a brewer that is heavily scaled, the brewer may not
fill properly after the descaler is added. If this occurs, you may see only a small or no output dispensed, followed
by the sound of air blowing out. If this occurs:
• Turn off and unplug the brewer.
• If there is Keurig® Descaling Solution in the water reservoir, discard the contents, rinse the water reservoir
thoroughly and refill with water.
• Plug the brewer back in, power on, and repeat the Step 3 Fresh Water Rinse cycle. The brewer should begin to
function normally as the solution is rinsed out and the scale is removed. If problem persists, allow brewer to sit
unplugged for at least 30 minutes before continuing with the rinse.
Descaling Your Brewer
Frother
• If the milk you are using isn’t frothing, please call Customer
Service.
• If the light on the frother base is pulsing in and out - it may
be because you are trying to froth while brewing coffee.
Once the brew cycle is complete, the frother will automatically
start frothing.
• If all lights on the frother base are flashing, check to make
sure there is milk in the frother, the whisk is correctly placed
in the frother, and the frother is properly seated on the base
.
Grounds in Your Coffee
Grounds may have gathered in the exit or entrance needles
and can be cleaned using a straightened paper clip or similar
tool.
• Clean the exit needle of the K-Cup® pod holder. Refer to the
Exit Needle care instructions.
• Clean the brewer entrance needle. Refer to the Entrance
Needle care instructions.
Brewer Will Not Brew
• After placing the K-Cup® pod in the K-Cup® pod holder, make
sure that the handle is pushed down securely and the brew
buttons are flashing.
• If the add water light is illuminated, add water to water
reservoir. Fill to and not beyond the MAX fill line. Make sure
the water reservoir is seated properly in its base. If the add
water light continues to be illuminated even after refilling,
contact Customer Service.
• If frother is in use, you may not be able to brew coffee at
the same time. If this happens, wait 30 seconds after the
frother has finished frothing then try brewing again. If you
still cannot brew, contact Customer Service.
Brewing a Partial Cup
• The exit needle may be clogged. Refer to the Exit Needle care
instructions.
• The water reservoir may have been removed during brewing.
Replace the water reservoir and perform a rinsing brew
without a K-Cup® pod.
• The brewer may need to be descaled. If you have repeated
the descale procedure on your brewer two times and it is still
only brewing a partial cup, contact Customer Service.
Brewer Does Not Have Power or Shuts Off
• Make sure that the power button has been turned on.
• Plug brewer into its own grounded outlet. If the electric
circuit is overloaded with other appliances, your brewer may
not function properly. The brewer should be operated on its
own circuit, separate from other appliances.
• Auto Off sets the brewer to turn off 2 hours after the last
brew for energy savings. Refer to Brewer Features for
instructions on enabling and disabling this feature.
• If the brewer still doesn’t have power, contact
Customer Service.
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