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25
TROUBLESHOOTING
BEFORE CALLING FOR SERVICE
Before you call for service, review this list. It may save you time and expense. This list
includes common occurrences that are not the result of a defect in workmanship or
materials.
Problem
Possible Cause
Solution
Cooktop does
not work
• Cooktop controls are locked
• Circuit breaker has tripped or
fuse is blown
• Power outage
• Installation wiring not
complete
• See USING CHILD LOCK to
turn off the CHILD LOCK
feature
• Reset the circuit breaker or
replace fuse
• Check house lights to confirm
power outage
• Contact the installer or dealer
Cooktop does not
heat
• Incorrect Cooking Zone
selected
• No power to cooktop
• Make sure the correct control is
ON for the Cooking Zone being
used
• See ―Cooktop does not work‖
above
Elements turn off
while cooking
• Cooktop inner temperature
too high
• Check that cooktop has been
installed according to the
installation instructions
Elements do not
get hot enough
• Touch controls may not be set
properly
• Cookware may not be flat or
the correct shape or size
• Check the power level
• Use the recommended
cookware
A fan sound can
be heard
• Cooktop inner temperature is
high
• This is normal. The cooling fan
will run when any element is
turned on. With heavy use the
fan may continue to run after
the controls are turned off until
the cooktop has cooled.
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