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28
Here are answer to common problems you
may experience. You are also welcome to call
our toll free Customer Service line to trouble-
shoot any issue with your Bertazzoni:
ENGLISH 866 905 0010
if located in the US, BC, B, Sk and MB
FRANCAIS 800 561 7265
if located in ON, QC, PE, NU, NS, NL, NB
The surfer burners will not ignite
Is there power to the range? Are the igniters or
burner holes blocked? Are the burner rings and
burner caps seated fi rmly?
Check the switch fuse or circuit breaker. Check
that the igniter is clean and the burner holes are
open and clean of any residue.
The burner ignites but switches off when
the knob is released
The burners have fl ame failure devices fi tted as
standard. Therefore, after lighting the burner,
keep the knob pressed for a few seconds to de-
activate the fl ame failure device.
The ignition candles are sparking
continuously
Is the cooktop wet from cleaning or a boil over?
Turn off the electricity supply and thoroughly dry
the burner components and igniters.
The control knob are getting too hot
Are you cooking with the oven door open?
Keep the oven door shut when not in use or when
grilling/broiling.
A control knob is loose on its shaft
The knob retaining spring clip may have been
damaged. Call our service department for advice
and a replacement if necessary.
Please kindly register on our web site
www.bertazzoni.com to validate your new product
warranty and help us to assist you better in case
of any inconvenience.
/ Troubleshooting
TROUBLESHOOTING
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