Samsung QE65QN700ATXXU TV

User Manual - Transcript

• Page 1 - English - : ENG USER MANUAL Contact SAMSUNG WORLD WIDE If you have any questions or comments relating to Samsung products please contact the Samsung service centre Country Samsung Service Centre Web Site IRELAND EIRE 0818 717100 wwwsamsungcomiesupport UK 0333 000 0333 wwwsamsungcomuksupport Following the repair by a nonauthorised service provider selfrepair or nonprofessional repair of the product Samsung is not liable for any damage to the product any injury or any other product safety issue caused by any attempt to repair the product which does not carefully follow these repair and maintenance instructions Any damage to the product caused by an attempt to repair the product by any person other than a Samsung certified service provider will not be covered by the warranty Please visit samsungcomsupport to find futher information about external power adapter and remote control associated with EU Ecodesign directive ErP regulation Hereby Samsung declares that this radio equipment is in compliance with Directive 201453EU and the relevant UK statutory requirements The full text of the declaration of conformity is available at the following internet address httpwwwsamsungcom go to Support and enter the model name This equipment may be operated in all EU countries and in the UK The 5 GHz WLANWiFi function of this equipment may only be operated indoors BT max transmitter power 100mW at 24GHz 24835GHz WiFi max transmitter power 100mW at 24GHz24835GHz 200mW at 515GHz525GHz 100mW 525GHz535GHz amp 547GHz 5725GHz 2021 Samsung Electronics Co Ltd All rights reserved Before Reading This User Manual This TV comes with this User Manual and an embedded eManual gt Settings gt eManual Warning Important Safety Instructions Please read the Safety Instructions before using your TV Refer to the table below for an explanation of symbols which may be on your Samsung product CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN CAUTION TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT REMOVE COVER OR BACK THERE ARE NO USER SERVICEABLE PARTS INSIDE REFER ALL SERVICING TO QUALIFIED PERSONNEL This symbol indicates that high voltage is present inside It is dangerous to make any kind of contact with any internal part of this product This symbol indicates that this product has included important literature concerning operation and maintenance Class II product This symbol indicates that a safety connection to electrical earth ground is not required If this symbol is not present on a product with a mains lead the product MUST have a reliable connection to protective earth ground AC voltage Rated voltage marked with this symbol is AC voltage DC voltage Rated voltage marked with this symbol is DC voltage Caution Consult instructions for use This symbol instructs the user to consult the user manual for further safety related information Power Do not overload wall outlets extension cords or adaptors beyond their voltage and capacity It may cause fire or electric shock Refer to the power specifications section of the manual andor the power supply label on the product for voltage and amperage information Powersupply cords should be placed so that they are not likely to be walked on or pinched by items placed upon or against them Pay particular attention to cords at the plug end at wall outlets and at the point where they exit from the appliance Never insert anything metallic into the open parts of this apparatus This may cause electric shock To avoid electric shock never touch the inside of this apparatus Only a qualified technician should open this apparatus Be sure to plug in the power cord until it is firmly seated When unplugging the power cord from a wall outlet always pull on the power cords plug Never unplug it by pulling on the power cord Do not touch the power cord with wet hands If this apparatus does not operate normally in particular if there are any unusual sounds or smells coming from it unplug it immediately and contact an authorised dealer or Samsung service centre To protect this apparatus from a lightning storm or to leave it unattended and unused for a long time especially when a kid the elderly or the disabled is left alone be sure to unplug it from the wall outlet and disconnect the antenna or cable system Accumulated dust can cause an electric shock an electric leakage or a fire by causing the power cord to generate sparks and heat or by causing the insulation to deteriorate Use only a properly grounded plug and wall outlet An improper ground may cause electric shock or equipment damage Class l Equipment only To turn off this apparatus completely disconnect it from the wall outlet To ensure you can unplug this apparatus quickly if necessary make sure that the wall outlet and power plug are readily accessible Installation Do not place this apparatus near or over a radiator or heat register or where it is exposed to direct sunlight Do not place vessels vases etc containing water on this apparatus as this can result in a fire or electric shock Do not expose this apparatus to rain or moisture Be sure to contact an authorised Samsung service centre for information if you intend to install your TV in a location with heavy dust high or low temperatures high humidity chemical substances or where it will operate 24 hours a day such as in an airport a train station etc Failure to do so may lead to serious damage to your TV Do not expose this apparatus to dripping or splashing Mounting the TV on a wall If you mount this TV on a wall follow the instructions exactly as set out by the manufacturer If it is not correctly mounted the TV may slide or fall and cause serious injury to a child or adult and serious damage to the TV To order the Samsung wall mount kit contact Samsung service centre Samsung is not responsible for any damage to the product or injury to yourself or others if you choose to install the wall mount on your own Samsung is not liable for product damage or personal injury when a nonVESA or nonspecified wall mount is used or when the consumer fails to follow the product installation instructions You can install your wall mount on a solid wall perpendicular to the floor Before attaching the wall mount to surfaces other than plaster board contact your nearest dealer for additional information If you install the TV on a ceiling or slanted wall it may fall and result in severe personal injury When installing a wall mount kit we recommend you fasten all four VESA screws If you want to install a wall mount kit that attaches to the wall using two top screws only be sure to use a Samsung wall mount kit that supports this type of installation You may not be able to purchase this type of wall mount kit depending on the geographical area When you install the wall mount be sure to maintain a gap of more than 40 mm between the TV and wall which depends on the model Do not mount the TV at more than a 15 degree tilt Standard dimensions for wall mount kits are shown in the table on the Quick setup guide Always use cabinets or stands or mounting methods recommended by Samsung Always use furniture that can safely support the television set Always ensure the television set is not overhanging the edge of the supporting furniture Always educate children about the dangers of climbing on furniture to reach the television set or its controls Always route cords and cables connected to your television so they cannot be tripped over pulled or grabbed Never place a television set in an unstable location Never place the television set on tall furniture for example cupboards or bookcases without anchoring both the furniture and the television set to a suitable support Never place the television set on cloth or other materials that may be located between the television set and supporting furniture Never place items that might tempt children to climb such as toys and remote controls on the top of the television or furniture on which the television is placed If the existing television set is going to be retained and relocated the same considerations as above should be applied Preventing the TV from falling Wallanchor not supplied 1 Using the appropriate screws firmly fasten a set of brackets to the wall Confirm that the screws are firmly attached to the wall You may need additional material such as wall anchors depending on the type of wall Do not install your wall mount kit while your TV is turned on This may result in personal injury from electric shock Do not use screws that are longer than the standard dimension or do not comply with the VESA standard screw specifications Screws that are too long may cause damage to the inside of the TV set For wall mounts that do not comply with the VESA standard screw specifications the length of the screws may differ depending on the wall mount specifications Do not fasten the screws too firmly This may damage the product or cause the product to fall leading to personal injury Samsung is not liable for these kinds of accidents Always have two people mount the TV onto a wall For 82 inch or larger models have four people mount the TV onto a wall Providing proper ventilation for your TV When you install your TV and One Connect Box maintain a distance of at least 10 cm between the One Connect Box with other objects walls cabinet sides etc to ensure proper ventilation Failing to maintain proper ventilation may result in a fire or a problem with the product caused by an increase in its internal temperature When you install your TV with a stand or a wall mount we strongly recommend you use parts provided by Samsung only Using parts provided by another manufacturer may cause difficulties with the product or result in injury caused by the product falling Safety Precaution Caution Pulling pushing or climbing on the TV may cause the TV to fall In particular ensure your children do not hang on or destabilise the TV This action may cause the TV to tip over causing serious injuries or death Follow all safety precautions provided in the Safety Flyer included with your TV For added stability and safety you can purchase and install the antifall device referring to quotPreventing the TV from fallingquot WARNING Never place a television set in an unstable location The television set may fall causing serious personal injury or death Many injuries particularly to children can be avoided by taking simple precautions such as 2 Using the appropriately sized screws firmly fasten a set of brackets to the TV For the screw specifications refer to the standard screw part in the table on the Quick Setup Guide 3 Connect the brackets fixed to the TV and the brackets fixed to the wall with a durable heavyduty string and then tie the string tightly Install the TV near the wall so that it does not fall backwards Connect the string so that the brackets fixed to the wall are at the same height as or lower than the brackets fixed to the TV Operation This apparatus uses batteries In your community there might be environmental regulations that require you to dispose of these batteries properly Please contact your local authorities for disposal or recycling information Store the accessories remote control batteries or etc in a location safely out of the reach of children Do not drop or strike the product If the product is damaged disconnect the power cord and contact a Samsung service centre Do not dispose of remote control or batteries in a fire Do not shortcircuit disassemble or overheat the batteries CAUTION There is danger of an explosion if you replace the batteries used in the remote with the wrong type of battery Replace only with the same or equivalent type WARNING TO PREVENT THE SPREAD OF FIRE KEEP CANDLES AND OTHER ITEMS WITH OPEN FLAMES AWAY FROM THIS PRODUCT AT ALL TIMES Caring for the TV To clean this apparatus unplug the power cord from the wall outlet and wipe the product with a soft dry cloth Do not use any chemicals such as wax benzene alcohol thinners insecticide aerial fresheners lubricants or detergents These chemicals can damage the appearance of the TV or erase the printing on the product The exterior and screen of the TV can get scratched during cleaning Be sure to wipe the exterior and screen carefully using a soft cloth to prevent scratches Do not spray water or any liquid directly onto the TV Any liquid that goes into the product may cause a failure fire or electric shock Thank you for purchasing this Samsung product To receive more complete service please register your product at wwwsamsungcom Model Serial No The figures and illustrations in this User Manual are provided for reference only and may differ from the actual product appearance The product design and specifications may change without notice
• Page 2 - English - : 04 Troubleshooting and Maintenance Troubleshooting For more information see quotTroubleshootingquot or quotFAQquot in the eManual gt Settings gt eManual gt Troubleshooting or FAQ If none of the troubleshooting tips apply please visit quotwww samsungcomquot and click Support or contact the Samsung service centre This TFT LED panel is made up of sub pixels which require sophisticated technology to produce There may be however a few bright or dark pixels on the screen These pixels will have no impact on the performance of the product To keep your TV in optimum condition upgrade to the latest software Use the Update Now or Auto update functions on the TVs menu gt Settings gt Support gt Software Update gt Update Now or Auto update The TV wont turn on Make sure that the AC power cable is securely plugged in to the One Connect Box and the wall outlet Make sure that the wall outlet is working and the remote control sensor at the bottom of the TV is lit and glowing a solid red Try pressing the TV Controller button at the bottom of the TV to make sure that the problem is not with the remote control If the TV turns on refer to quotThe remote control does not workquot The remote control does not work Check if the remote control sensor at the bottom of the TV blinks when you press the remotes Power button Standard Remote Control If it does not blink replace the remote controls batteries Make sure that the batteries are installed with their poles in the correct direction Alkaline batteries are recommended for longer battery life Samsung Smart Remote When the remotes battery is discharged turn over the remote control to charge with indoor light or use the USB charging port Try pointing the remote directly at the TV from 1518 m away If your TV came with a Samsung Smart Remote Bluetooth Remote make sure to pair the remote to the TV Eco Sensor and screen brightness Eco Sensor adjusts the brightness of the TV automatically This feature measures the light in your room and optimises the brightness of the TV automatically to reduce power consumption If you want to turn this off go to gt Settings gt General gt Power and Energy Saving gt Brightness Optimisation The eco sensor is located at the bottom of the TV Do not block the sensor with any object This can decrease picture brightness 01 Whats in the Box Make sure the following items are included with your TV If any items are missing contact your dealer Standard Remote Control amp Batteries Samsung Smart Remote One Connect Box Warranty Card Regulatory Guide Not available in some locations User Manual One Connect Cable for QN9A Series One Connect Cable x 2 for QN7AQN8A QN9A Series One Connect Box Power Cable One Connect cable holder for wallmount The type of battery may vary depending on the model The items colours and shapes may vary depending on the models Cables not included can be purchased separately Check for any accessories hidden behind or in the packing materials when opening the box Warning Screens can be damaged from direct pressure when handled incorrectly We recommend lifting the TV at the edges as shown For more information about handling refer to the Quick Setup Guide came with this product Do Not Touch This Screen Using the One Connect cable holder You can use the One Connect cable holder to tidy up the cables while installing the wall mount 02 Connecting the TV to the One Connect Box For more information about how to connect via the One Connect Box refer to Quick Setup Guide Do not use the One Connect Box in the upsidedown or upright position Take care not to subject the cable to any of the actions below The One Connect Cable contains a power circuit 05 Specifications and Other Information Specifications Display Resolution QN9A Series 3840 x 2160 QN7AQN8AQN9A Series 7680 x 4320 Sound Output QN9AQN7AQN8A Series 70 W QN9A Series 80 W Operating Temperature 10 C to 40 C 50 F to 104 F Operating Humidity 10 to 80 noncondensing Storage Temperature 20 C to 45 C 4 F to 113 F Storage Humidity 5 to 95 noncondensing Notes This device is a Class B digital apparatus For information about the power supply and more information about power consumption refer to the information on the label attached to the product On most models the label is attached to the back of the TV On some models the label is inside the cover terminal On One Connect Box models the label is attached to the bottom of the One Connect Box Typical power consumption is measured according to IEC To connect a LAN cable use a CAT 7 STP type cable for the connection 10010 Mbps Shielded Twisted Pair The images and specifications of the Quick Setup Guide may differ from the actual product An administration fee may be charged in the following situations a An engineer is called out at your request but it is found that the product has no defect ie where the user manual has not been read b You bring the unit to the Samsung service centre but it is found that the product has no defect ie where the user manual has not been read You will be informed of the administration fee amount before a technician visits Bending Twisting Pulling Pressing on Electric shock 03 Initial Setup When you turn on your TV for the first time it immediately starts the Initial Setup Follow the instructions displayed on the screen and configure the TVs basic settings to suit your viewing environment Using the TV Controller You can turn on the TV with the TV Controller button at the bottom of the TV and then use the Control menu The Control menu appears when the TV Controller button is pressed while the TV is On The screen may dim if the protective film on the SAMSUNG logo or the bottom of the TV is not detached Please remove the protective film Control menu TV Controller button Remote control sensor Setting the sound sensor You can turn on or off the sound sensor by using its switch at the bottom of the TV With the TV on you can push the switch to the left to turn on the sound sensor or to the right to turn off it See the popup window on the TV to check whether the sound sensor is turned on or off The position and shape of the sound sensor may differ depending on the model During analysis using data from the sound sensor the data is not saved Correct Disposal of This Product Waste Electrical amp Electronic Equipment Applicable in countries with separate collection systems This marking on the product accessories or literature indicates that the product and its electronic accessories eg charger headset USB cable should not be disposed of with other household waste at the end of their working life To prevent possible harm to the environment or human health from uncontrolled waste disposal please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources Household users should contact either the retailer where they purchased this product or their local government office for details of where and how they can take these items for environmentally safe recycling Business users should contact their supplier and check the terms and conditions of the purchase contract This product and its electronic accessories should not be mixed with other commercial wastes for disposal Removing the battery To remove the battery contact an authorised service centre To obtain battery removal instructions please visit wwwsamsungcomglobalecodesignenergy For your safety you must not attempt to remove the battery If the battery is not properly removed it may lead to damage to the battery and device cause personal injury andor result in the device being unsafe Correct disposal of the batteries in this product Applicable in countries with separate collection systems This marking on battery manual or packaging indicates that the batteries in this product should not be disposed of with other household waste at the end of their working life Where marked the chemical symbols Hg Cd or Pb indicate that the battery contains mercury cadmium or lead above the reference levels in EC Directive 200666 If batteries are not properly disposed of these substances can cause harm to human health or the environment To protect natural resources and to promote material reuse please separate batteries from other types of waste and recycle them through your local free battery return system Decreasing power consumption When you shut the TV off it enters Standby mode In Standby mode it continues to draw a small amount of power To decrease power consumption unplug the power cord when you dont intend to use the TV for a long time Licences The terms HDMI and HDMI HighDefinition Multimedia Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator Inc in the United States and other countries Correct disposal of the batteries in this product Applicable in countries with separate collection systems The marking on the battery manual or packaging indicates that the battery in this product should not be disposed of with other household waste Where marked the chemical symbols Hg Cd or Pb indicate that the battery contains mercury cadmium or lead above the reference levels in EC Directive 200666 The battery incorporated in this product is not user replaceable For information on its replacement please contact your service provider Do not attempt to remove the battery or dispose it in a fire Do not disassemble crush or puncture the battery If you intend to discard the product the waste collection site will take the appropriate measures for the recycling and treatment of the product including the battery Warranty Card United Kingdom Republic of Ireland EIRE This Samsung product is warranted for the period of twelve 12 months from the original date of purchase against defective materials and workmanship In the event that warranty service is required you should return the product to the retailer from whom it was purchased However Samsung Authorised Dealers and Authorised Service Centres in the countries listed in Warranty Conditions will comply with the warranty on the terms issued to purchasers in the country concerned In case of difficulty details of our Authorised Service Centres are available from Samsung Electronics UK Ltd Samsung Customer Support Centre Selectapost 38 Sheffield S97 3FJ United Kingdom United Kingdom Tel 0333 000 0333 wwwsamsungcomuksupport EIRE Tel 0818 717100 wwwsamsungcomiesupport WARRANTY CONDITIONS 1 The warranty is only valid if when warranty service is required the warranty card is fully and properly completed and is presented with the original invoice or sales slip or confirmation and the serial number on the product has not been defaced 2 Samsungs obligations are limited to the repair or at its discretion replacement of the product or the defective part Repaired or replaced products may include new and or refurbished components and equipment 3 Warranty repairs must be carried out by Authorised Samsung Dealers or Authorised Service Centres No reimbursement will be made for repairs carried out by nonSamsung Dealers and any such repair work and damage to the products caused by such repair work will not be covered by this warranty 4 This product is not considered to be defective in materials nor workmanship by reason that it requires adaptation in order to conform to national or local technical or safety standards in force in any Country other than the one for which the product was originally designed and manufactured This warranty will not cover and no reimbursement will be made for such adaptation nor any damage which may result 5 This warranty covers none of the following a Periodic checkups maintenance and repair or replacement of parts due to normal wear and tear b Cost relating to transport removal or installation of the product c Misuse including the failure to use this product for its normal purposes or incorrect installation d Use of this product in a commercial business environment which shall include but is not limited to the following any use for profit or financial gain public display or events such as clubs bars and restaurants including continuous statistical or graphical display or any commercial use of continuous or intentional long term display of News reels tickers static or fixed images such as timetables and 43 pictures or video content displaying permanent black bars e Damage caused by Lightning Water Fire Acts of God War Public Disturbances incorrect mains voltage improper ventilation or any other cause beyond the control of Samsung f Spillage of food or liquid or use of any other hazardous substances which may affect the product g Performance due to differences in broadcasting method between countries 6 This warranty is valid for any person who legally acquired possession of the product during the warranty period 7 The consumers statutory rights in any applicable national legislation whether against the retailer arising from the purchase contract or otherwise are not affected by this warranty Unless there is national legislation to the contrary the rights under this warranty are the consumers sole rights and Samsung its subsidiaries and distributors shall not be liable for indirect or consequential loss or any damage to disc based media removable memory or any other related equipment or material 8 Some products may differ from these guidelines Please check with your dealer or the local Samsung website 9 Samsung shall honour warranties for all EU specification products purchased by a consumer within the following European countries listed UK Republic of Ireland Germany France Italy Malta Spain Portugal The Netherlands Belgium Luxembourg Denmark Sweden Finland Poland Hungary Czech Republic Slovakia Austria Slovenia Croatia Estonia Latvia Lithuania Greece Cyprus Romania Bulgaria Switzerland Norway Lichtenstein and Iceland SAMSUNG ELECTRONICS CO LTD