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English 57
Troubleshooting
SmartThings
Symptom Action
Could not nd
“SmartThings” in the
app market.
• The SmartThings app is not available for some tablet and
iPad and some smartphone.
- support that [Android] OS 6.0 or higher (minimum 2GB
RAM Size)
- support that [iOS]10.0 or higher/iPhone6 or higher.
The SmartThings app
fails to operate.
• The SmartThings app is available for applicable models
only.
• The old Samsung Smart Refrigerator app cannot connect
with Samsung Smart Home models.
The SmartThings
app is installed but is
not connected to my
refrigerator.
• You must log into your Samsung account to use the app.
• Make sure that your router is operating normally.
• If the Wi-Fi icon on the refrigerator’s display is off, this
indicates that no network connection has been established
yet. In this case, use the SmartThings app to connect and
register your refrigerator to the access point (AP) of your
house.
Could not log into the
app.
• You must log into your Samsung account to use the app.
• If you don’t have a Samsung account, follow the app’s
onscreen instructions to create one.
An error message
appears when I
try to register my
refrigerator.
• Easy Connection may fail due to the distance from your
access point (AP) or electrical interference from the
surrounding environment. Wait a moment and try again.
The SmartThings app is
successfully connected
to my refrigerator but
does not run.
• Exit and restart the SmartThings app, or disconnect and
reconnect the router.
• Power off the refrigerator, and then power it on again after
1 minute.
Untitled-20 57 2020-11-30 PM 7:17:19
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