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Problem Possible Causes What To Do
Bottle feels warm Water system overfilled. Water Dispense cold water until air is released into the bottle.
is boiling in the hot tank and
bubbling up into the bottle.
Water dispenser is noisy Water dispenser is uneven. Make sure the water is installed on a level floor strong
enough to support it when fully loaded.
Bottle making a gurgling noise This is normal.
as water fills the tanks.
Hot water boiling sound. This is normal.
Dispenser or water bottle shakes This is normal.
when the cooling system cycles off.
Particles floating in water Water has high mineral content. Find a water source with lower hardness.
Foul odor in air around Hot water tank is empty or Press the hot dispenser button until water flows to remove
dispenser not completely full. air from the hot tank.
Chiller does not operate Water dispenser is unplugged. Push the plug completely into the outlet.
The fuse is blown/circuit Replace fuse or reset the breaker.
breaker is tripped.
Vibration or rattling Water dispenser is on Use shims to level the unit.
(slight vibration an uneven surface.
is normal)
Compressor/motor Often occurs when large amounts This is normal.
operates (snowflake icon of food are placed in cooler.
in motion) for long periods
Door left open. Check to see if package is holding door open.
or cycles
Hot weather or frequent This is normal.
door openings.
Normal when unit Wait 24 hours for the unit to completely cool down.
is first plugged in.
Not enough clearance Make sure there is enough air circulation around the unit.
from the wall.
Water system overfilled. Dispense water from the cold faucet until air is released
into the bottle.
Chiller compartment Door left open. Check to see if package is holding door open.
too warm
Compartment/cold water Low ambient temperature. Place units in room temperature environment.
too cold/frozen
Chiller compartment Foods transmitting odor Foods with strong odors should be tightly wrapped.
has odor to chiller. Keep an open box of baking soda in the unit; replace every
three months.
Interior needs cleaning. See Care and cleaning.
Moisture forms on outside Not unusual during Wipe surface dry.
of chiller compartment periods of high humidity Operate unit in temperature- and humidity-controlled
and/or temperature. location.
Place unit in tray to contain moisture accumulation.
Moisture collects inside Too frequent or too long Minimize time door is open.
chiller compartment door openings. Wipe surface dry.
(in humid weather, air Empty internal drip tray.
carries moisture into Operate unit in temperature- and humidity-controlled
chiller compartment location.
when door is opened) Place unit in tray to contain moisture accumulation.
Troubleshooting Tips.
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